Reviews:
 ·Time Warner Cable
 ·Verizon FiOS
 ·voip.ms
| It pays for the internet portion Seeing the fee was $2.50 to $4, the $1.50 should cover the cost of providing the internet service for the month, and the rest is pure profit 
Now I don't think a $4 fee is unreasonable, just how TWC handled it. If they were smart, they would have offered the modem online on their website (no price jack), and then charge $2.50 per month in maintenance so in essence they are still making their price increase, while taking a leased asset off the books. If it breaks, charge the customer $20 to return it. They know cable modems are not a high failure item.
In addition, they could have come up w/ a website to enter the CPE MAC in to reprovision so it's done in seconds.
These are all very reasonable things to do (and customer centric) but this is exactly as a monopolist behaves.
To add insult, that same modem if you have voice still sits in your house sucking down electricity on your dime, because they are too stubborn to be customer friendly.
When people port out voice and then cable (I forgot thats not happening), then they scratch their heads and ask why.
In any case, I would stick it to TWC and get your own VOIP. When I got FIOS it was cheaper to do 3 play vs 2 play so I went with it (mistake). In the last two years the fees on the phone portion have ballooned to over $6/mo MORE than when I signed up. Now I use voip.ms for my office, and in any case it's just as good and I only pay $4/month average. I probably don't use the house line for more than 300min in a month, so that would cost me $4 for voip.ms ALL IN with 911.
In any case if you don't do VOIP with your telco, you can easily switch providers on a dime without having to port your phone #. If you are keen, port to mobile, then to google voice and then you can do whatever you want from there (ring mobiles, any landline, softphone). |
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| I'll give a thumbs up for VOIP.ms since I dumped Vonage for them. Unlocked my old SunRocket ATA and ported my number to VOIP.ms. Vonage was cheaper then TWC phone so I never wanted cable co phone service.
From what I can tell, TWC business customers don't have the modem fee. I talked them into a Teleworker plan with no contract and haven't seen modem fee on the bill. I pay $50 a month and my speeds are only 7x 768 but I can get static IP or any other "business" feature that they won't give you on a residential plan. Kept the same UBEE DDW3611 that had 30x5 at one point on residential. They just sent new config with TWCBC IP and routing.
I'm so fed up with TWC and Telco being the only real internet options. I wish I could start my own ISP but that is only dream unless I win the lottery. |
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| reply to elefante72
Just wanted to point out there is a lot more in the overhead than just "providing internet" at $1.50 a person... It really is hard to keep a business alive, even if and sometimes especially svc industy companies |
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 antdudeA Ninja AntPremium,VIP
join:2001-03-25
United State
kudos:4
·RoadRunner Cable
| reply to NoTWCfee
said by NoTWCfee :... I'm so fed up with TWC and Telco being the only real internet options. I wish I could start my own ISP but that is only dream unless I win the lottery. For me, it is worse. No DSL and FIOS in my Verizon areas. TWC is the only waytto go!  |
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| reply to NoTWCfee
Business customers do have the modem fee, and are not allowed to replace the modem with there own. At least that is what I was told when I called the help desk about the modem fee for my business plan. |
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