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[Cable] No DHCP in LondonIs the DHCP issue affecting London. My cable modem has not been getting an address since 8am
Did a reset as well as plugged pc directly into modem |
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JenSuisUn Premium Member join:2006-02-23 Chatham, ON |
JenSuisUn
Premium Member
2012-Oct-10 10:33 am
From what we understand London should be back up, although it doesn't necessarily mean you can't have an issue. If you'd kindly post in the » /forum ··· avdirect forum, we can certainly take a look. Regards, Martin |
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kosh401 join:2011-07-12 Kitchener, ON |
kosh401
Member
2012-Oct-10 10:37 am
I'm still having an issue and nobody is responding anymore in the Direct forum...... |
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JenSuisUn Premium Member join:2006-02-23 Chatham, ON |
JenSuisUn
Premium Member
2012-Oct-10 10:37 am
I just started, I'll be on it shortly. |
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darthsco Premium Member join:2010-07-13 Montreal, QC |
to londoner1
said by londoner1:Is the DHCP issue affecting London. My cable modem has not been getting an address since 8am Having the exact same issue here in Ottawa (Barrhaven area), also since around 8am. I've posted in the direct forum about it. So far I seem to be the only one reporting this in Ottawa, but I get the feeling this is a bigger issue. |
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to JenSuisUn
I actualy called into support this morning. After (what seemed like a waste of time - changing the LAN Cable, Ip release & renew, rebooting and reseting the modem, trying to ping google (even without an external IP)) a ticket was created....
I understand the need for a process, but i keep wondering at what point someone is going to ask that i turn the bathroom light off to see if that fixes the problem with my internet connectivity!
No Ranging Response and DHCP fail erorrs on the cable modem are hardly an issue with my wifi router, LAN cable |
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sbrook Mod join:2001-12-14 Ottawa |
sbrook
Mod
2012-Oct-10 10:54 am
If you DON'T do these things, and TSI doesn't report to Rogers that you have, then when Rogers gets around to looking at the problem report, they'll say "incomplete troubleshooting" and send it back to TSI, wasting typically up to 96 hours!
So, as painful as it is to go through this process, it does have an advantage! |
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JenSuisUn Premium Member join:2006-02-23 Chatham, ON |
to londoner1
What sbrook said is pretty much it. If we attempt to submit a ticket without providing all they are asking for, it's pretty much denied & they request we complete the troubleshooting. Being that they take around 48hrs to reply to ticket we submit to them, I don't think anyone appreciates a call 48hrs later to say, Oh by the way, we didn't do all the troubleshooting & so we now have to complete it & wait an extra 48hrs. As frustrating as it sounds, we're not purposely trying to delay you getting your service back up. We want you to be online & enjoying your service. It's not like we don't believe people when the call in. It's quite normal for user to not want to troubleshoot & expect the issue to be fixed now, but the reality is that it just doesn't work that way. A surprising amount of people actually get their issues resolved by troubleshooting before any ticket is opened. Regards, Martin |
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darthsco Premium Member join:2010-07-13 Montreal, QC |
darthsco
Premium Member
2012-Oct-10 11:27 am
My issue in Ottawa seems fixed. Got a DHCP address at 10:40am. |
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to londoner1
I'm having this issue as well. It came back up at 10PM last night but this morning I was connected but not receiving a DHCP address.
I did put in a ticket with TSI now waiting I guess. I'm in north london area around Adelaide and sunningdale if this might help narrow it.
Anybody else in this area? |
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o1488878
Anon
2012-Oct-10 9:24 pm
I am located in north west London (oxford/wonderland area) and I also have been experiencing dhcp issues all day. My service came up lastnight after 10pm but was down again this morning. |
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Yoorie join:2011-11-22 Toronto, ON |
to londoner1
Same issue here, in Ottawa (St Laurent POI). It's been down since around 6pm. Tried power power cycling and whatnot, no-go. |
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Yoorie |
Yoorie
Member
2012-Oct-10 9:40 pm
Nevermind, it looks like the connection's just got back online. |
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