Topic 'Re: [Cable] No DHCP in London' in forum 'TekSavvy' - dslreports.com http://www.dslreports.com/forum/Re-Cable-No-DHCP-in-London-27608256 en Sat, 25 May 2013 23:30:31 EDT Sat, 25 May 2013 23:30:31 EDT Re: [Cable] No DHCP in London http://www.dslreports.com/forum/Re-Cable-No-DHCP-in-London-27610804 http://www.dslreports.com/forum/Re-Cable-No-DHCP-in-London-27610804 Wed, 10 Oct 2012 21:40:41 EDT Re: [Cable] No DHCP in London http://www.dslreports.com/forum/Re-Cable-No-DHCP-in-London-27610777 http://www.dslreports.com/forum/Re-Cable-No-DHCP-in-London-27610777 Wed, 10 Oct 2012 21:33:27 EDT Re: [Cable] No DHCP in London http://www.dslreports.com/forum/Re-Cable-No-DHCP-in-London-27610534 http://www.dslreports.com/forum/Re-Cable-No-DHCP-in-London-27610534 Wed, 10 Oct 2012 21:24:23 EDT Re: [Cable] No DHCP in London http://www.dslreports.com/forum/Re-Cable-No-DHCP-in-London-27609148
I did put in a ticket with TSI now waiting I guess. I'm in north london area around Adelaide and sunningdale if this might help narrow it.

Anybody else in this area?]]> http://www.dslreports.com/forum/Re-Cable-No-DHCP-in-London-27609148 Wed, 10 Oct 2012 14:07:24 EDT Re: [Cable] No DHCP in London http://www.dslreports.com/forum/Re-Cable-No-DHCP-in-London-27608517 http://www.dslreports.com/forum/Re-Cable-No-DHCP-in-London-27608517 Wed, 10 Oct 2012 11:27:40 EDT Re: [Cable] No DHCP in London http://www.dslreports.com/forum/Re-Cable-No-DHCP-in-London-27608484 See Profile said is pretty much it. If we attempt to submit a ticket without providing all they are asking for, it's pretty much denied & they request we complete the troubleshooting. Being that they take around 48hrs to reply to ticket we submit to them, I don't think anyone appreciates a call 48hrs later to say, Oh by the way, we didn't do all the troubleshooting & so we now have to complete it & wait an extra 48hrs.

As frustrating as it sounds, we're not purposely trying to delay you getting your service back up. We want you to be online & enjoying your service.

It's not like we don't believe people when the call in. It's quite normal for user to not want to troubleshoot & expect the issue to be fixed now, but the reality is that it just doesn't work that way.

A surprising amount of people actually get their issues resolved by troubleshooting before any ticket is opened.

Regards,
Martin
--
TSI Martin (Escalations / Social Media) - TekSavvy Solutions Inc.
Authorized TSI employee ( »»TekSavvy FAQ »Official support in the forum )
Follow me on Twitter : @TSIMartin]]> http://www.dslreports.com/forum/Re-Cable-No-DHCP-in-London-27608484 Wed, 10 Oct 2012 11:20:24 EDT Re: [Cable] No DHCP in London http://www.dslreports.com/forum/Re-Cable-No-DHCP-in-London-27608362
So, as painful as it is to go through this process, it does have an advantage!]]> http://www.dslreports.com/forum/Re-Cable-No-DHCP-in-London-27608362 Wed, 10 Oct 2012 10:54:49 EDT Re: [Cable] No DHCP in London http://www.dslreports.com/forum/Re-Cable-No-DHCP-in-London-27608336
I understand the need for a process, but i keep wondering at what point someone is going to ask that i turn the bathroom light off to see if that fixes the problem with my internet connectivity!

No Ranging Response and DHCP fail erorrs on the cable modem are hardly an issue with my wifi router, LAN cable]]> http://www.dslreports.com/forum/Re-Cable-No-DHCP-in-London-27608336 Wed, 10 Oct 2012 10:47:35 EDT Re: [Cable] No DHCP in London http://www.dslreports.com/forum/Re-Cable-No-DHCP-in-London-27608298 said by londoner1:

Is the DHCP issue affecting London. My cable modem has not been getting an address since 8am

Having the exact same issue here in Ottawa (Barrhaven area), also since around 8am. I've posted in the direct forum about it.

So far I seem to be the only one reporting this in Ottawa, but I get the feeling this is a bigger issue.]]> http://www.dslreports.com/forum/Re-Cable-No-DHCP-in-London-27608298 Wed, 10 Oct 2012 10:37:49 EDT Re: [Cable] No DHCP in London http://www.dslreports.com/forum/Re-Cable-No-DHCP-in-London-27608299 http://www.dslreports.com/forum/Re-Cable-No-DHCP-in-London-27608299 Wed, 10 Oct 2012 10:37:49 EDT Re: [Cable] No DHCP in London http://www.dslreports.com/forum/Re-Cable-No-DHCP-in-London-27608292 http://www.dslreports.com/forum/Re-Cable-No-DHCP-in-London-27608292 Wed, 10 Oct 2012 10:37:03 EDT Re: [Cable] No DHCP in London http://www.dslreports.com/forum/Re-Cable-No-DHCP-in-London-27608273
If you'd kindly post in the »TekSavvy Direct forum, we can certainly take a look.

Regards,
Martin
--
TSI Martin (Escalations / Social Media) - TekSavvy Solutions Inc.
Authorized TSI employee ( »»TekSavvy FAQ »Official support in the forum )
Follow me on Twitter : @TSIMartin]]> http://www.dslreports.com/forum/Re-Cable-No-DHCP-in-London-27608273 Wed, 10 Oct 2012 10:33:03 EDT [Cable] No DHCP in London http://www.dslreports.com/forum/Cable-No-DHCP-in-London-27608256
Did a reset as well as plugged pc directly into modem]]> http://www.dslreports.com/forum/Cable-No-DHCP-in-London-27608256 Wed, 10 Oct 2012 10:29:29 EDT