reply to dslx_nick
Re: [DSL] The yearly renewal disaster happened again, as always I did manage to get a call into billing. The bottom line is I have to call back in the last week of the month and hope that I can renew and get the bad invoices fixed and replaced by a new invoice. Frankly, this is absurd. As you wrote, my annual contract isn't up for renewal until 11/21, and to get an invoice dated 10/8 with a month-to-month rate is nonsense.
Now, I have this issue hanging over my head for the next three weeks.
It seems like this is a serious bug in the billing software and/or procedure used to generate invoices and handle renewals.