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pcdebb
RIP lil hurricane
Premium
join:2000-12-03
Brandon, FL
kudos:5
reply to stevedaytona

Re: [CFL] Pricing

i've always got a paperless bill and never seen a price list
--
| map your city |


Guide_Tim

join:2012-02-28
Taft, CA
kudos:1
Reviews:
·Bright House Net..
reply to stevedaytona



BHNtechXpert
BHN Staff
Premium,VIP
join:2006-02-16
Saint Petersburg, FL
kudos:161
said by Guide_Tim:

[att=1]

Thank you all....that says it all in one picture and that feedback came from fine folks just like you.....

breynolds

join:2012-02-15
Melbourne, FL
So, that means that only 68.4% of your customers are satisfied? Wow... at my job, if we fell below 97%, we'd be seeing a change in upper management soon.
--
Brian, Melbourne, Florida

sbiller1

join:2011-05-25
Tampa, FL
reply to stevedaytona
The Tuning Adapter which is listed as $4.00 on those pdf's is now free.


BHNtechXpert
BHN Staff
Premium,VIP
join:2006-02-16
Saint Petersburg, FL
kudos:161
reply to breynolds
said by breynolds:

So, that means that only 68.4% of your customers are satisfied? Wow... at my job, if we fell below 97%, we'd be seeing a change in upper management soon.

For ISP's that is actually a very respectable result. Generally speaking some folks like to hate their ISP....lets call it fashionable to hate their ISP so no matter what you do...it will be the wrong thing for some.
--
~All truth goes through three phases. First, it is ridiculed. Second, it is violently opposed. Third, it is accepted as self-evident. - Arthur Schopenhauer ~


breynolds

join:2012-02-15
Melbourne, FL
said by BHNtechXpert:

said by breynolds:

So, that means that only 68.4% of your customers are satisfied? Wow... at my job, if we fell below 97%, we'd be seeing a change in upper management soon.

For ISP's that is actually a very respectable result. Generally speaking some folks like to hate their ISP....lets call it fashionable to hate their ISP so no matter what you do...it will be the wrong thing for some.

I've had RoadRunner from TWC/BHN since 1999. In that time, I've lived in three different houses, all in your Central Florida service area. One was in a brand new neighborhood (so there were brand new lines in that neighborhood), one was in a neighborhood that was built in the 80's, and one that was built in the late 50's/early 60's. Even in the old neighborhood, the quality of service was very good.

I can count on one hand the number of times that I've had problems with my Internet service over the past 13 years. Other than the complications that are caused by the way my account is split between residential/business, I've been very happy with the service.

I don't understand why anyone would be dissatisfied with the reliability of the connection. My BHN Internet at home has been more reliable than any of the hundreds of dedicated data circuits we have at work.
--
Brian, Melbourne, Florida

dabhome

join:2012-10-28
Livonia, MI
reply to stevedaytona
This best way to get a ball park price is to pretend to order service. Pick different options and see what it costs, just don't push the final purchase button.

However, I would call first and not order online. Often you get a better price over the phone. At least I did.

David

Beware u

join:2009-12-26
reply to stevedaytona

Re: Modem .... to:BHNtechXpert

I have SB5100 for over 8 years and it acts up from time to time, generally late night where all of the sudden only 1-3 greens light up.
I called a few times BH when that happens, but the answer was always "no service is down"... which may be true because I can see a few Routers in the neighborhood up and running.
Is it time to have the SB5100 replaced? Will I be getting another Motorola? ( a few years ago I called to have it replaced -because of service interruptions-, but when the tech came, he suggested I keep the Motorola, because the replacement at that time was a "generic" which he did not recommend... so he fixed the problem which was software related and I kept it.)


BHNtechXpert
BHN Staff
Premium,VIP
join:2006-02-16
Saint Petersburg, FL
kudos:161
said by Beware u:

I have SB5100 for over 8 years and it acts up from time to time, generally late night where all of the sudden only 1-3 greens light up.
I called a few times BH when that happens, but the answer was always "no service is down"... which may be true because I can see a few Routers in the neighborhood up and running.
Is it time to have the SB5100 replaced? Will I be getting another Motorola? ( a few years ago I called to have it replaced -because of service interruptions-, but when the tech came, he suggested I keep the Motorola, because the replacement at that time was a "generic" which he did not recommend... so he fixed the problem which was software related and I kept it.)

You say late at night....how late and what region are you in?
--
~All truth goes through three phases. First, it is ridiculed. Second, it is violently opposed. Third, it is accepted as self-evident. - Arthur Schopenhauer ~