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stevedaytona

join:2008-03-04
Daytona Beach, FL

[CFL] Pricing

Why is it pricing seems such a big secret?

The only prices on the Brighthouse website are the promotional prices - nowhere does it say what the regular pricing is. Neither does it say anywhere how much you pay for additional boxes - or what the difference is if I were to stop DVR service (which I am considering).

I'd like to be able to check my bill and make sure it's right but that seems impossible.

Anyone know where I can get a copy of the current pricing structure?


BHNtechXpert
BHN Staff
Premium,VIP
join:2006-02-16
Saint Petersburg, FL
kudos:151
said by stevedaytona:

Why is it pricing seems such a big secret?

The only prices on the Brighthouse website are the promotional prices - nowhere does it say what the regular pricing is. Neither does it say anywhere how much you pay for additional boxes - or what the difference is if I were to stop DVR service (which I am considering).

I'd like to be able to check my bill and make sure it's right but that seems impossible.

Anyone know where I can get a copy of the current pricing structure?

Our folks would be happy to review your billing with you by phone. A simple call to your local CARE office is all that is needed.
--
~All truth goes through three phases. First, it is ridiculed. Second, it is violently opposed. Third, it is accepted as self-evident. - Arthur Schopenhauer ~


stevedaytona

join:2008-03-04
Daytona Beach, FL

1 recommendation

said by BHNtechXpert:

Our folks would be happy to review your billing with you by phone. A simple call to your local CARE office is all that is needed.

Yes I realize I can call but it would be so much easier (for me anyway) if I could just see the pricing structure before calling to make changes (or not) - then I would be able to evaluate my options in advance (which would save everyone time).

Why is it so difficult to publish your pricing list?


AMejia1976

join:2000-07-29
Kissimmee, FL

1 recommendation

I receive a price list from BHN every year as a bill insert or separate mailer.

I will find my scanned copy and post it here so long as BHNtechXpert does not object given there might be some copyright issues? BTW... I only have the CFL version.

@l3x
--
Semper Fi


opp

@bhn.net
said by AMejia1976:

I receive a price list from BHN every year as a bill insert or separate mailer.

I will find my scanned copy and post it here so long as BHNtechXpert does not object given there might be some copyright issues? BTW... I only have the CFL version.

@l3x

I haven't got one in years, and yes they should have price list on web site. There is FCC law (or was anyway) saying they had to have list on their site but obviously got around it somehow.

stevedaytona

join:2008-03-04
Daytona Beach, FL
reply to AMejia1976
said by AMejia1976:

I receive a price list from BHN every year as a bill insert or separate mailer.

I will find my scanned copy and post it here so long as BHNtechXpert does not object given there might be some copyright issues? BTW... I only have the CFL version.

@l3x

Thanks - that would be much appreciated

I know I have received price lists in the past but of course I can't find them when I actually need it!


BHNtechXpert
BHN Staff
Premium,VIP
join:2006-02-16
Saint Petersburg, FL
kudos:151
reply to AMejia1976
said by AMejia1976:

I receive a price list from BHN every year as a bill insert or separate mailer.

I will find my scanned copy and post it here so long as BHNtechXpert does not object given there might be some copyright issues? BTW... I only have the CFL version.

@l3x

No objections...make sure its current though and honestly every customer gets one in their bill at least once per year. This is one of those its important to read your bill and insertions thingys
--
~All truth goes through three phases. First, it is ridiculed. Second, it is violently opposed. Third, it is accepted as self-evident. - Arthur Schopenhauer ~



BHNtechXpert
BHN Staff
Premium,VIP
join:2006-02-16
Saint Petersburg, FL
kudos:151
reply to opp
said by opp :

said by AMejia1976:

I receive a price list from BHN every year as a bill insert or separate mailer.

I will find my scanned copy and post it here so long as BHNtechXpert does not object given there might be some copyright issues? BTW... I only have the CFL version.

@l3x

I haven't got one in years, and yes they should have price list on web site. There is FCC law (or was anyway) saying they had to have list on their site but obviously got around it somehow.

No there isn't such a law OPP.
--
~All truth goes through three phases. First, it is ridiculed. Second, it is violently opposed. Third, it is accepted as self-evident. - Arthur Schopenhauer ~



AMejia1976

join:2000-07-29
Kissimmee, FL
reply to stevedaytona
Click for full size
downloadBrighthouse ···2012.pdf 2,697,082 bytes
BHN CFL March 2012 Price List
As requested. This is the March 2012 Brighthouse Networks Price Schedule. This is a SCAN of the list I received in March 2012.

NOTE THIS IS FOR THE CENTRAL FLORIDA REGION.
AS NOTED IN THE ATTACHMENT; PRICING AND CONDITIONS ARE SUBJECT TO CHANGE.
--
Semper Fi


opp

@bhn.net
reply to BHNtechXpert
Found this as well, why doesn't search on their site not show this? »brighthouse.com/static/documents/CFL-RC1.pdf

stevedaytona

join:2008-03-04
Daytona Beach, FL
Thanks Ameija & opp for the documents which are partly helpful.

Only partly because I still have no idea if the $130 I am being charged for Combo Plus is correct since no bundled prices are shown on the price list. Likewise I have no clue what saving I would make if I discontinued phone service.

Oh well, I tried.


Guide_Tim

join:2012-02-28
Taft, CA
kudos:1
Reviews:
·Bright House
reply to stevedaytona
Our Bright House Services include 1 Digital Cable Box no fancy premium channels.
And our beloved Road Runner Turbo For Internet 20/2 using our own purchased Cable Modem
Our Monthly Bill is $130.92
--
Bakersfield Region Taft CA Brighthouse Customer Since 2003


AMejia1976

join:2000-07-29
Kissimmee, FL
reply to stevedaytona
Right now I have combo plus @ 110.00 per month. Again, this is CFL. Not sure if DB is considered same.

Good luck.

@l3x
--
Semper Fi

stevedaytona

join:2008-03-04
Daytona Beach, FL
said by AMejia1976:

Right now I have combo plus @ 110.00 per month. Again, this is CFL. Not sure if DB is considered same.

Good luck.

@l3x

Yes, it is the same I believe. $110 is the price quoted on the website for new customers, that is the promotional price but nowhere is the regular price given.


BHNtechXpert
BHN Staff
Premium,VIP
join:2006-02-16
Saint Petersburg, FL
kudos:151
said by stevedaytona:

said by AMejia1976:

Right now I have combo plus @ 110.00 per month. Again, this is CFL. Not sure if DB is considered same.

Good luck.

@l3x

Yes, it is the same I believe. $110 is the price quoted on the website for new customers, that is the promotional price but nowhere is the regular price given.

We have plenty of existing customer options....please open a direct forums thread and ill make it simple for you and have a regional specialist call you to discuss them.
--
~All truth goes through three phases. First, it is ridiculed. Second, it is violently opposed. Third, it is accepted as self-evident. - Arthur Schopenhauer ~



AMejia1976

join:2000-07-29
Kissimmee, FL
reply to stevedaytona
Honestly; I would keep phone service. From looking at my other options for phone service BH is the most cost effective. I also REALLY like having one less bill to pay.

For the Combo+ I believe it fluctuates; but is never more than $130. From my experience at least.

Like Xpert said; chat with a specialist... I am sure they will take care of you.

@l3x
--
Semper Fi

stevedaytona

join:2008-03-04
Daytona Beach, FL
reply to BHNtechXpert
@ Xpert

Thanks. I will do so when I am ready to change which won't be until early next month. Was hoping to get some info beforehand but obviously that isn't the way it works.

@ AMejia

The reason I got Home Phone was because my blind Father-in-Law was going to be living with us (this was in 2011). We previously had Lingo (VOIP) but didn't want him to be without phone just because internet was out plus our Lingo box had to be rebooted from time to time. My father-in-law will be moving out next month so the reason for having Home Phone will disappear and we will probably just go with using our cell phones.

So any reduction in our BHN bill won't be redistributed somewhere else to another phone provider.


AMejia1976

join:2000-07-29
Kissimmee, FL
In that case you can redistribute my way... for services provided (I think that's a Community Chest Card)



@l3x
--
Semper Fi

stevedaytona

join:2008-03-04
Daytona Beach, FL
said by AMejia1976:

In that case you can redistribute my way... for services provided (I think that's a Community Chest Card)



@l3x

I'll bear you in mind if I ever Pass Go


BHNtechXpert
BHN Staff
Premium,VIP
join:2006-02-16
Saint Petersburg, FL
kudos:151
reply to stevedaytona
Um I won't accept cash but if you just accidently left me a mountain of chocolate at my feet I wouldn't be offended


pcdebb
RIP lil hurricane
Premium
join:2000-12-03
Brandon, FL
kudos:5
reply to stevedaytona
i've always got a paperless bill and never seen a price list
--
| map your city |


Guide_Tim

join:2012-02-28
Taft, CA
kudos:1
Reviews:
·Bright House
reply to stevedaytona



BHNtechXpert
BHN Staff
Premium,VIP
join:2006-02-16
Saint Petersburg, FL
kudos:151
said by Guide_Tim:

[att=1]

Thank you all....that says it all in one picture and that feedback came from fine folks just like you.....

breynolds

join:2012-02-15
Melbourne, FL
So, that means that only 68.4% of your customers are satisfied? Wow... at my job, if we fell below 97%, we'd be seeing a change in upper management soon.
--
Brian, Melbourne, Florida

sbiller1

join:2011-05-25
Tampa, FL
reply to stevedaytona
The Tuning Adapter which is listed as $4.00 on those pdf's is now free.


BHNtechXpert
BHN Staff
Premium,VIP
join:2006-02-16
Saint Petersburg, FL
kudos:151
reply to breynolds
said by breynolds:

So, that means that only 68.4% of your customers are satisfied? Wow... at my job, if we fell below 97%, we'd be seeing a change in upper management soon.

For ISP's that is actually a very respectable result. Generally speaking some folks like to hate their ISP....lets call it fashionable to hate their ISP so no matter what you do...it will be the wrong thing for some.
--
~All truth goes through three phases. First, it is ridiculed. Second, it is violently opposed. Third, it is accepted as self-evident. - Arthur Schopenhauer ~


breynolds

join:2012-02-15
Melbourne, FL
said by BHNtechXpert:

said by breynolds:

So, that means that only 68.4% of your customers are satisfied? Wow... at my job, if we fell below 97%, we'd be seeing a change in upper management soon.

For ISP's that is actually a very respectable result. Generally speaking some folks like to hate their ISP....lets call it fashionable to hate their ISP so no matter what you do...it will be the wrong thing for some.

I've had RoadRunner from TWC/BHN since 1999. In that time, I've lived in three different houses, all in your Central Florida service area. One was in a brand new neighborhood (so there were brand new lines in that neighborhood), one was in a neighborhood that was built in the 80's, and one that was built in the late 50's/early 60's. Even in the old neighborhood, the quality of service was very good.

I can count on one hand the number of times that I've had problems with my Internet service over the past 13 years. Other than the complications that are caused by the way my account is split between residential/business, I've been very happy with the service.

I don't understand why anyone would be dissatisfied with the reliability of the connection. My BHN Internet at home has been more reliable than any of the hundreds of dedicated data circuits we have at work.
--
Brian, Melbourne, Florida

dabhome

join:2012-10-28
Livonia, MI
reply to stevedaytona
This best way to get a ball park price is to pretend to order service. Pick different options and see what it costs, just don't push the final purchase button.

However, I would call first and not order online. Often you get a better price over the phone. At least I did.

David

Beware u

join:2009-12-26
reply to stevedaytona

Re: Modem .... to:BHNtechXpert

I have SB5100 for over 8 years and it acts up from time to time, generally late night where all of the sudden only 1-3 greens light up.
I called a few times BH when that happens, but the answer was always "no service is down"... which may be true because I can see a few Routers in the neighborhood up and running.
Is it time to have the SB5100 replaced? Will I be getting another Motorola? ( a few years ago I called to have it replaced -because of service interruptions-, but when the tech came, he suggested I keep the Motorola, because the replacement at that time was a "generic" which he did not recommend... so he fixed the problem which was software related and I kept it.)


BHNtechXpert
BHN Staff
Premium,VIP
join:2006-02-16
Saint Petersburg, FL
kudos:151
said by Beware u:

I have SB5100 for over 8 years and it acts up from time to time, generally late night where all of the sudden only 1-3 greens light up.
I called a few times BH when that happens, but the answer was always "no service is down"... which may be true because I can see a few Routers in the neighborhood up and running.
Is it time to have the SB5100 replaced? Will I be getting another Motorola? ( a few years ago I called to have it replaced -because of service interruptions-, but when the tech came, he suggested I keep the Motorola, because the replacement at that time was a "generic" which he did not recommend... so he fixed the problem which was software related and I kept it.)

You say late at night....how late and what region are you in?
--
~All truth goes through three phases. First, it is ridiculed. Second, it is violently opposed. Third, it is accepted as self-evident. - Arthur Schopenhauer ~