Outsourced & Wholesale
This is what happenes when an actual ISP is bought up by a company that's only in the business to sell Dial-up to customers and provide wholesale DSL accounts to other ISPs. They in return decide to OUTSOURCE their support and network. DSLX is now owned by Ikano and all things moved to Utah. Everything was migrated over to Ikano and DSL is a "virtual" ISP now.
You'd be better on moving to another 3rd party ISP or calling ATT or Frontier directly and getting DSL.
ewww sounds like hottboiinnc is a disgruntled ex-DSLX employee?
At any rate...
1. You posted your review on the wrong company. You posted under a web hosting company. I will PM Nick though so he can address your issues.
2. There is a DSLX forum here, might be faster for resolution.
3. DSLX has outsourced their first tier of support not their network or higher levels of support.
4. The OP hasn't mentioned ATT or Frontier so that is a totally useless suggestion.
Actually Hottboiinnc is not a former employee of DSLX, its how the company appeared to be operating when other people have been posting similar issues. And as far as Frontier/AT&T, AT&T covers far more than AT&T so T was suggested.
DSLX is still outsourced regardless, first level or higher. Also the company's MAIN and primary service is NOT retail HSI, DSLX is owned and operated 100% by a wholesale company, dialupusa.com/Ikano. Their business is wholesale, not retail.
And by operating as a wholesale company, yes, they have outsourced their network to Ikano, Especially when a wholesale ISP is not required to have a network, only a RADIUS server that is tied into the "ATM cloud" to AT&T or Frontier. There is nothing else to do besides a connection to the Internet.
DSLX also charges a surcharge on the bottom line to hide rate hikes. That when questioned, they blame on AT&T as passing it on to them or that AT&T charges it as well, which is not true.