Spring Mills, PA
|reply to glacierburst |
Re: Low download speed from 8pm till 11pm everyday,
hmmm, sounds like you've thoroughly checked everything on your end, and then some. i'd say it's probably a congestion issue with the switch/router on verizon's end, this kind of thing is becoming more and more common with overselling areas, and making everything worse. the person who is saying your dslam is congested is correct, and so are the people saying your line is ok. the fact is, both are true. aside from your upstream being slightly out of sync (not an issue, mine is same way), your line is in good condition. the techs don't check for congestion issues.
not sure what tim_k's current situation is, but he is the one that usually takes care of this sort of thing. let's hope he comes along.
if that fails, ask to go to a higher department, and see what they can do, and if they can send a tech out while it's having the issue (make sure to state that you want them to come by ~8pm).