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DawsonvilleG

join:2010-08-01
Dawsonville, GA
kudos:1
Reviews:
·Windstream
reply to DawsonvilleG

Re: Dawsonville, GA - SLOW AGAIN

Stay tuned folks... In my last posting located at:

»[Troubles] Georgia - Paying for 12mb. Getting 1.5mb.

I was able to get a response from WindStream Execs. I emailed them again (2 days ago) because I am once again having the same slowness at night problem all of you are having.

We will see what they have to say this time.
--
-- DawsonvilleG

Original Post: »[Troubles] Georgia - Paying for 12mb. Getting 1.5mb..

DawsonvilleG

join:2010-08-01
Dawsonville, GA
kudos:1
Reviews:
·Windstream
reply to DawsonvilleG
8:00 pm

DawsonvilleG

join:2010-08-01
Dawsonville, GA
kudos:1
Reviews:
·Windstream
reply to DawsonvilleG
10:20 pm

DawsonvilleG

join:2010-08-01
Dawsonville, GA
kudos:1
Reviews:
·Windstream
reply to DawsonvilleG
Wow! This time I got my speed back by 1:00 am. Should I be happy? No! I'll be happy when I have this speed at all times like I am paying for.

DawsonvilleG

join:2010-08-01
Dawsonville, GA
kudos:1
Reviews:
·Windstream
reply to DawsonvilleG
Saturday 12/15/12 3:07 pm


Poka

@windstream.net
I there. I too live in Dawsonville, GA. I have Windstream DSL service (12Mb/s) and am having the same problem you are having. I'm getting very slow download speeds during peek hours. Did you find a solution?


DawsonvilleG

join:2010-08-01
Dawsonville, GA
kudos:1
Reviews:
·Windstream
reply to DawsonvilleG
9:44 pm Dec. 23rd.

And now WS is routing my ip all the way from Nebraska

DawsonvilleG

join:2010-08-01
Dawsonville, GA
kudos:1
Reviews:
·Windstream
reply to DawsonvilleG
9:00 pm Christmas Day

Paying for 12mb
Expand your moderator at work

DawsonvilleG

join:2010-08-01
Dawsonville, GA
kudos:1
Reviews:
·Windstream
reply to DawsonvilleG

Re: Dawsonville, GA - SLOW AGAIN

Happy New Year from WindStream!

I'm paying for 12mb.

DawsonvilleG

join:2010-08-01
Dawsonville, GA
kudos:1
Reviews:
·Windstream
reply to DawsonvilleG
Now it seems to be worse... I was getting my 12mb during the day. Now I am not.

11:27 am

DawsonvilleG

join:2010-08-01
Dawsonville, GA
kudos:1
Reviews:
·Windstream
reply to DawsonvilleG
Paying for 12mb. Getting this at 1:29 pm on 01-02-2013

DawsonvilleG

join:2010-08-01
Dawsonville, GA
kudos:1
Reviews:
·Windstream
reply to DawsonvilleG
2:33 pm and my upload speed has eclipsed my download speed. At this rate, my connection will cease completely within the next hour or two.


Tomber

@windstream.net



Cleveland, GA. Supposed to be 3mb. What is going on?

DawsonvilleG

join:2010-08-01
Dawsonville, GA
kudos:1
Reviews:
·Windstream
reply to DawsonvilleG
1:36 am and I still do not have my purchased speed of 12mb. My speed has been fluctuating from 1mb to 4mb from 2pm - now as I type this. This happens every day. Sometimes worse. Hardly ever better. I pay $60 month for 12mb download speed. WindStream thinks it's reasonable to offer me a monthly discount of $10 for this.

What do you all think? Is that reasonable?

DawsonvilleG

join:2010-08-01
Dawsonville, GA
kudos:1
Reviews:
·Windstream
reply to DawsonvilleG
After midnight the night before school starts back and I still cannot get my purchased speed...

DawsonvilleG

join:2010-08-01
Dawsonville, GA
kudos:1
Reviews:
·Windstream
reply to DawsonvilleG
According to one of WS executives I have spoken with, my speeds should be back to normal during the day as all the kids have returned to school. When the kids return home from school in the afternoon, they see a spike which causes me to begin loosing my speed.

It's noon on the 7th. I do not have my full speed. It is better. But still NOT what I am paying for.
Expand your moderator at work


pip3000

@bellsouth.net
reply to DawsonvilleG

Re: Dawsonville, GA - SLOW AGAIN

windstream has been pretty consistent with my 3mg connection,but its far beyond what comcast offers.....the problem is windstream and dawson county are not letting any competition from other isp's to be allowed in dawsonville

competition is the only reason a company will spend money on upgrading their network

i guess untill the people force the dawson government to not allow windstream to have a monopoly in dawson,it wont change

DawsonvilleG

join:2010-08-01
Dawsonville, GA
kudos:1
Reviews:
·Windstream
reply to DawsonvilleG
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Click for full size
 
One of the WS techs has said that tests from speedtest.net are not reliable. I disagree. For the sake of argument though here goes. I'm paying for 12mb.

I think it is safe to say... Regardless of the test, I am not getting my 12mb.

DawsonvilleG

join:2010-08-01
Dawsonville, GA
kudos:1
Reviews:
·Windstream
reply to DawsonvilleG
Click for full size
 
Click for full size
Almost 10pm eastern and my speed has slowed. I know. Big surprise huh? What's new.

DawsonvilleG

join:2010-08-01
Dawsonville, GA
kudos:1
Reviews:
·Windstream
reply to DawsonvilleG
Click for full size
 
12:45 am

Maybe the WS tech was right? Although he said the speedtest.net test results were not that reliable. Looks to me like it is WindStream's test that is not that reliable tonight.


ACW

@windstream.net
I moved to Dawsonville Forest apartments back in July. I have dealt with poor internet speed since. (I moved from the boonies and never had issues like this.) I am paying for 6 meg. Many days I get less than 1 meg. In November there were weeks and weeks where the internet would go down every evening around the same time (peek hours of course). Sometimes it did not come back until morning. I rely on the internet to do my job. I have reports that have to be sent daily and I can't rely on windstream to get them there. Each call I am given latency outage replies. I realize this stuff does happen, but for 6 months? And if windstream knows it's going on, and knows they are having issues, why are they still charging me every month for DSL service they cannot provide? I have yet to see it reflected in my bill (although this month they did not charge me because I called). If you can't supply service then sending out a bill shouldn't even happen. Or at least knock off an amount on every bill that reflects the loss of speed.
I have been with Windstream since the beginning. Before that with alltel. Before that with STC. All companies that were absorbed by Windstream. That means I have been with the company as a whole for 20 years. The only time I have seen issues this bad was when I lived in a rural area and it took an act of God to get them to check the box down by the road. When they did, low and behold it had damage on the inside due to rain. I pass by the large switch box( not sure of the correct name but the larger unit that's almost the size of a car) every time I leave my apartment. I have seen a windstream truck once parked beside it and never anyone working on anything. Something has got to give. I don't want to leave windstream but I might be forced to if things don't change very soon.

DawsonvilleG

join:2010-08-01
Dawsonville, GA
kudos:1
Reviews:
·Windstream
Hopefully, you have another option. I do not. I would encourage you to start your own thread here and begin posting your speeds like I have done. When you post a new thread, you sometimes get lucky enough to have one of their techs try to help you. It may be that you have a problem at your dslam that they can fix. That was part of my issue 2 years ago. When they fixed it, I was better. but it did not take long for me to begin dropping again.

The main this is to log this so that you have a record. Don't get your hopes up though. Even if you get your speeds adjusted, you are still going through the same trunks I am. Which means you will have slower speeds at night when everyone is home using the net. The higher ups at WS have told me we will not see an upgrade until the end of March. And I've heard that before. So far they have missed every date they have given me.
--
-- DawsonvilleG

Original Post: »[Troubles] Georgia - Paying for 12mb. Getting 1.5mb..

DawsonvilleG

join:2010-08-01
Dawsonville, GA
kudos:1
Reviews:
·Windstream
reply to DawsonvilleG
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10:45 am

How I wish I had these speeds in the evening.

At least this proves I CAN get the 12mb I pay for. And it proves my equipment at home (dsl modem, router, personal computer, and cabling) is functioning properly.
--
-- DawsonvilleG

Original Post: »[Troubles] Georgia - Paying for 12mb. Getting 1.5mb..

DawsonvilleG

join:2010-08-01
Dawsonville, GA
kudos:1
Reviews:
·Windstream
reply to DawsonvilleG
 
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2:45 pm My speed is already starting to slide away.


ACW

@windstream.net
reply to DawsonvilleG
I wish I could post my speeds. Unfortunately the pages won't load or time out because my connection is so slow.


Windstream
Premium,VIP
join:2009-03-31
Twinsburg, OH
kudos:38
ACW-
If you get a moment please consider joining the website and sending me a PM with the phone number associated to your DSL line. I would be happy to take a look and see if it is anything that can be fixed in the near future.

Aaron
Specialist II
--
We're here to help! wci.broadbandhelp@windstream.com

DawsonvilleG

join:2010-08-01
Dawsonville, GA
kudos:1
Reviews:
·Windstream

2 edits
Thanks Aaron for helping him/her out. While you are at it, can you please tell me what upgrade we are getting that is going to happen by March 31st that will fix Dawsonville's problems?

I am referring to the upgrade Mollie Chewning at WindStream has informed me about.

Details please? Is it new OC3 equipment? DSLAMs? Etc.?

(To all who are following my posts,
Notice that Aaron came in and offered to help another anonymous user who posted in my thread. This confirms that some of the WS techs actually read your threads even though they may not respond to them.)

DawsonvilleG

join:2010-08-01
Dawsonville, GA
kudos:1
Reviews:
·Windstream
reply to DawsonvilleG
 
Click for full size
5:30 pm and it's getting slower by the hour