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Bugblndr

join:2010-03-02
Burlington, ON
Reviews:
·TekSavvy DSL
·TekSavvy Cable
reply to cowwoc

Re: Bell: We don't provide same service to Teksavvy customers

I upgraded from 16/1 to 25/10 service last month for the extra upload speed as well. I end up getting 25/3.8 or so. It's not my internal wiring either, as I ran it myself and it's one cable 15 feet long.

Unfortunately sometimes you're just too far from the remote or CO to get the full upload speed. That's the case with me. Can you post up your stats from the modem?


cowwoc

join:2007-05-19
St John'S, NL

said by Bugblndr:

I upgraded from 16/1 to 25/10 service last month for the extra upload speed as well. I end up getting 25/3.8 or so. It's not my internal wiring either, as I ran it myself and it's one cable 15 feet long.

Unfortunately sometimes you're just too far from the remote or CO to get the full upload speed. That's the case with me. Can you post up your stats from the modem?

How do I do that (get stats from the modem)?

Thanks,
Gili


TSI Martin
Premium
join:2006-02-23
Chatham, ON
kudos:33

Which modem do you have? Cellpipe or Sagemcom?

Martin


cowwoc

join:2007-05-19
St John'S, NL

Sagemcom 2864


cowwoc

join:2007-05-19
St John'S, NL
reply to Bugblndr

The second Bell technician came by. My speed is now: 21.54 down / 2.16 up. I was told the fiber/box is 0.7 kilometers away from my home, line occupancy is 100% and this is the best they can do unless they move the box closer.

I was told the only way to move the box closer is to file a complaint saying that I'm not getting the service I paid for. I wonder how far that will really get me...

Look, I *need* 3.5Mbps up in order to test software which I am developing. I'd *like* to get at least 5Mbps because I figured I should get at least 50% of what I'm paying for (silly me!). Right now I'm getting neither. I don't mind sacrificing download bandwidth in favor of upload bandwidth, but I was told this isn't possible.

What can I do?


bt

join:2009-02-26
canada
kudos:1

said by cowwoc:

What can I do?

Multi-line is quite possibly your only remotely practical solution.

cowwoc

join:2007-05-19
St John'S, NL
reply to TSI Martin

Martin,

I've attached my speed test results above (from speedtest.teksavvy.com) and here are my line stats:

# sysutil xdslmon

Line Status : Port is in Showtime
Mode : 0x1000000 (VDSL2 Profile 12A )
Upstream Payload Rate : 2432 kbps
Downstream : 22584 kbps
=================================================
DIAG Info:
=================================================
Attenuation ( dB ) : 38.0 9.50 (FE LATNpb-0)
61.00 (FE LATNpb-1)
102.30 (FE LATNpb-2)
102.30 (FE LATNpb-3)
102.30 (FE LATNpb-4)
SNR margin ( dB ) : 5.8 6.40 (FE SNRMpb-0)
6.50 (FE SNRMpb-1)
0.00 (FE SNRMpb-2)
-51.20 (FE SNRMpb-3)
-51.20 (FE SNRMpb-4)
US Aggregate Power : 8.2 dbm
DS Attainable Data Rate: 22584 kbps
US Attainable Data Rate: 2393 kbps
HEC counter : HEC_F:0
HEC_S:0
CRC counter : CRC_F:0
CRC_S: 0

Gili

cowwoc

join:2007-05-19
St John'S, NL
reply to TSI Martin

Further update, here is my extended port status:

Extended Port Status
=================
Bme: 1 Port: 1
Downstream line rate: 26180 kbps
Upstream line rate: 2880 kbps
Bearer0 Downstream payload rate: 0 kbps
Bearer1 Downstream payload rate: 22584 kbps
Bearer0 Upstream payload rate: 0 kbps
Bearer1 Upstream payload rate: 2432 kbps
Downstream attainable payload rate: 22584 kbps
Downstream attainable line rate: 28224 kbps
Downstream Training Margin: 6.0 dB
Downstream Line Protection (Bearer1 Path): 0.0 DMT Symbols
Upstream Line Protection (Bearer1 Path): 0.0 DMT Symbols
Near-end ITU Vendor Id: 0xb500494b4e530200
Far-end ITU Vendor Id: 0xb5004244434da194
Downstream delay: 7.5 ms
Upstream delay: 6.1 ms
Tx total power 8.2 dbm
FE Tx total power 14.3 dbm
VDSL Estimated Loop Length : 3426 ft
G.Hs Estimated Near End Loop Length : 2465 ft
G.Hs Estimated Far End Loop Length :0 ft
Current framing mode: 0x10 EFM
Bandplan Type...........: 2
No. of Upstream Bands...: 2
No. of Downstream Bands.: 1
Line Type: 0x01000000 VDSL2 Profile 12A
Downstream FFT Protection (Bearer1 Path): 1.0 DMT Symbols
Upstream FFT Protection (Bearer1 Path): 1.0 DMT Symbols
Upstream Line Attenuation: NA (Only for ADSL1 & T1.413)
Upstream SNR Margin: NA (Only for ADSL1 & T1413)
Upstream Retransmission status: Disabled
Downstream Retransmission status: Disabled

It looks like someone is purposefully capping me at 2880 kbps up (although I only get around 2.1Mbps).

Gili



HiVolt
Premium
join:2000-12-28
Toronto, ON
kudos:21

VDSL Estimated Loop Length : 3426 ft

Looks like the distance is the culprit here...


cowwoc

join:2007-05-19
St John'S, NL

said by HiVolt:

VDSL Estimated Loop Length : 3426 ft

Looks like the distance is the culprit here...

That's my gut feeling too, although the Bell tech said it was 700 meters, not 1km like this seems to indicate. Technically speaking, couldn't Bell improve the situation by upgrading their box or adding an additional box closer to my location?

Gili

MaynardKrebs
Heave Steve, for the good of the country
Premium
join:2009-06-17
kudos:4

said by cowwoc:

Technically speaking, couldn't Bell improve the situation by upgrading their box or adding an additional box closer to my location?

Sure. Open a ticket and ask them to do just that. LOL


Davesnothere
No-BHELL-ity DOES have its Advantages
Premium
join:2009-06-15
START Today!
kudos:7
reply to cowwoc

said by cowwoc:

....Technically speaking, couldn't Bell improve the situation by upgrading their box or adding an additional box closer to my location?

 
Bell could do all KINDS of things !

How big of a bribe did you have in mind ?

cowwoc

join:2007-05-19
St John'S, NL
reply to MaynardKrebs

Couldn't Bell add an additional upload channel from the box to my home? That sounds cheap enough (cheaper than adding a new box or paying for an extensive upgrade).

Gili


kovy

join:2009-03-26
kudos:8

said by cowwoc:

Couldn't Bell add an additional upload channel from the box to my home? That sounds cheap enough (cheaper than adding a new box or paying for an extensive upgrade).

Gili

no...

bt

join:2009-02-26
canada
kudos:1
reply to cowwoc

said by cowwoc:

Couldn't Bell add an additional upload channel from the box to my home?

No. You're running into physical limitations of the wiring.

cowwoc

join:2007-05-19
St John'S, NL

said by bt:

said by cowwoc:

Couldn't Bell add an additional upload channel from the box to my home?

No. You're running into physical limitations of the wiring.

I understand I'm running into the physical limitation of a single wire, but can't Bell bond multiple wires (say one meant for my neighbor which isn't using DSL) to promise me faster service?

Is DSL bonding really my only realistic option? My house is using one line for DSL and the other for phone/alarm system. Wouldn't the second DSL run into interference with existing services?

Is it possible for me to bond two DSL connections with differing speeds? Perhaps I could get a cheap/slow second connection and use it purely to augment my upload speed? The cheapest option I see is DSL 6/0.8 for $30 but I'm paying for the extra download speed and bandwidth I don't need. Is there a cheaper option?

Thanks,
Gili

kovy

join:2009-03-26
kudos:8

said by cowwoc:

said by bt:

said by cowwoc:

Couldn't Bell add an additional upload channel from the box to my home?

No. You're running into physical limitations of the wiring.

I understand I'm running into the physical limitation of a single wire, but can't Bell bond multiple wires (say one meant for my neighbor which isn't using DSL) to promise me faster service?

Is DSL bonding really my only realistic option? My house is using one line for DSL and the other for phone/alarm system. Wouldn't the second DSL run into interference with existing services?

Is it possible for me to bond two DSL connections with differing speeds? Perhaps I could get a cheap/slow second connection and use it purely to augment my upload speed? The cheapest option I see is DSL 6/0.8 for $30 but I'm paying for the extra download speed and bandwidth I don't need. Is there a cheaper option?

Thanks,
Gili

There's nothing else can do... Unless your line has a physical issue... they won't do anything else.

Bonding is between you and your ISP, and usually it's better to have lines at the same speed.

MaynardKrebs
Heave Steve, for the good of the country
Premium
join:2009-06-17
kudos:4
reply to cowwoc

said by cowwoc:

Couldn't Bell add an additional upload channel from the box to my home? That sounds cheap enough (cheaper than adding a new box or paying for an extensive upgrade).

You could probably run your own transatlantic fibre-optic cable from your front door to Europe faster and cheaper than Bell could give you an upgrade.

cowwoc

join:2007-05-19
St John'S, NL

said by MaynardKrebs:

said by cowwoc:

Couldn't Bell add an additional upload channel from the box to my home? That sounds cheap enough (cheaper than adding a new box or paying for an extensive upgrade).

You could probably run your own transatlantic fibre-optic cable from your front door to Europe faster and cheaper than Bell could give you an upgrade.

I have two co-workers abroad. One is in Bulgaria, another in Serbia. They have 64Mbps and 32Mbps connections, respectively, for less than $30/month.

Serbia!!! Come on people! Canada is such a third-world country when it comes to internet.

MaynardKrebs
Heave Steve, for the good of the country
Premium
join:2009-06-17
kudos:4

Duh, yes.

And I'll bet that on an income adjusted & "delivered bitrate"** basis that their service is a lot cheaper too.

** delivered bitrate = the actual measured bitrate available at the user premises, NOT the advertised speed.


komi

join:2011-07-08
North York, ON
reply to cowwoc

Just go a bit south (Romania) and for $30 you'll get internet-50Mbps, cable TV with 10 HD channels and home phone-VOIP. Now that's a hot deal!


34764170

join:2007-09-06
Etobicoke, ON
reply to MaynardKrebs

said by MaynardKrebs:

You could probably run your own transatlantic fibre-optic cable from your front door to Europe faster and cheaper than Bell could give you an upgrade.

Let's see him come up with the couple billion dollars first

MaynardKrebs
Heave Steve, for the good of the country
Premium
join:2009-06-17
kudos:4

said by 34764170:

said by MaynardKrebs:

You could probably run your own transatlantic fibre-optic cable from your front door to Europe faster and cheaper than Bell could give you an upgrade.

Let's see him come up with the couple billion dollars first

And even if it took him a while to do that, it would still be cheaper & faster than waiting for Bell.

funny

join:2010-12-22
reply to cowwoc

said by cowwoc:

said by HiVolt:

VDSL Estimated Loop Length : 3426 ft

Looks like the distance is the culprit here...

That's my gut feeling too, although the Bell tech said it was 700 meters, not 1km like this seems to indicate. Technically speaking, couldn't Bell improve the situation by upgrading their box or adding an additional box closer to my location?

Gili

LOOK if they can give you 25 megabit down they cuold give you 10 up and just give you 20 megabit down or some such , htere jsut lazy do nothing pricks