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kilou

@bellmobilite.ca

cable - qc - Gatineau down!!

Hi,

My cable internet in gatineau just went down, i get an IP, but tracing out, 3rd hop times outs...

Anyone else?

Rambobino

join:2003-08-18
Quebec, QC
Down too in Quebec city...


Kev
TekSavvy.com
Premium
join:2005-06-12
canada
reply to kilou
Montreal South-Shore (Brossard) is downed as well.

Last I heard; I think Videotron is upgrading the network and speed bump on Oct 11, 2012,
--
Teksavvy.com + 300GB Bandwidth awesomeness!


TSI Martin
Premium
join:2006-02-23
Chatham, ON
kudos:33
reply to kilou
Yeah our Cable Q just sky rocketed. Not sure what's up but we're going to look into it.


RMerlin

join:2009-10-09
Montreal, QC
reply to kilou
Same for two cable connections here in Montreal (mine at home, and the one at work).

Here's a traceroute, for reference:
C:\Users\Tech>tracert 8.8.8.8

Tracing route to 8.8.8.8 over a maximum of 30 hops

1 10 ms 6 ms 7 ms 10.246.156.193
2 * * * Request timed out.
3 6 ms 8 ms 7 ms 173.246.159.254
4 * * * Request timed out.
5 * * * Request timed out.
6 * * * Request timed out.
7 * * * Request timed out.
8 * * * Request timed out.
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 ^C

All traceroutes have pretty much the same pattern: I get a response on the first and the third hops. Sometimes also one or two hops along the way, but mostly just these two hops.


TSI Martin
Premium
join:2006-02-23
Chatham, ON
kudos:33
reply to kilou
If the people that are affected wouldn't mind posting in the »TekSavvy Direct forum the following.

Please provide IP Address & Default Gateway.
as well as a trace to ns.teksavvy.com

We are trying to gather the ranges of IP affected as it seems that it's not all IP ranges.

Thanks,
Martin
--
TSI Martin (Escalations / Social Media) - TekSavvy Solutions Inc.
Authorized TSI employee ( »»TekSavvy FAQ »Official support in the forum )
Follow me on Twitter : @TSIMartin


nukeblast654

@184.151.127.x
reply to RMerlin
Moi aussi c'est down, à Vaudreuil.

Bizarre MSN marche bien, certains trucs ping mais c'est pas mal tout.


Reboot123

join:2012-07-05
Montreal, QC
Reviews:
·TekSavvy Cable
reply to kilou
MONTREAL city down, it took me 50minutes to load this page, and its been over an hour I am waiting for tech support on the phone wtf.....................................................................................

I lost connection at 11:00.


TSI Martin
Premium
join:2006-02-23
Chatham, ON
kudos:33
A link with Videotron did go down, we are working to re-establish the connection. Thanks for your patience.

Martin


Reboot123

join:2012-07-05
Montreal, QC
reply to kilou
well at least glad to hear I was not alone ._.
I got *urgent* stuff to finish for school, I just hope it will not go down again later today or during the week.


RMerlin

join:2009-10-09
Montreal, QC
reply to TSI Martin
I just replugged my laptop to the cablemodem to generate those tests, and now it seems to be working normally. Unfortunately I didn't note down the IP I had when it wasn't working.

I suspect the issue might have actually disappeared, since I am now also able to VPN back to my home router (also on a Teksavvy cable connection), and there was nobody home to force an IP change. Earlier I was unable to connect over VPN (using the DSL failover link at work).


Reboot123

join:2012-07-05
Montreal, QC

1 edit
reply to kilou
some of the pages will not load for me, like hotmail...

Edit: my hotmail seems to be loading now.

Cyborg994

join:2005-04-18
Montreal, QC
reply to kilou
Internet seems partially down for ne as well. IP subnet : 69.65.199.0/27.

I can access this site fine but most are not working.

A few minutes ago nothing was working whatsoever...

kilou

join:2012-10-11
Gatineau, QC
yeah things are sort of back as well.. but very intermittent/unstable and random sites wont load...


TSI Gabe
Router of Packets
Premium,VIP
join:2007-01-03
Gatineau, QC
kudos:7
It appears to be back up now. I don't have a confirmation from Videotron yet though.


RMerlin

join:2009-10-09
Montreal, QC
said by TSI Gabe:

It appears to be back up now. I don't have a confirmation from Videotron yet though.

Is that outage by any chance related to the addition of the new link scheduled for sometime this month?


nukeblast566

@teksavvy.com
reply to kilou
It's back for me and yes I got the upgrade.

30/3 instead of 30/2

Cool !


Reboot123

join:2012-07-05
Montreal, QC
ya seems fine for now, lets pray it remains that way =v.v=


Rickkins

join:2004-04-05
Mtl, Canada
reply to kilou
Mine was a little wonky, around 11:30. Seems fine now though.