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BHNtechXpert
BHN Staff
Premium,VIP
join:2006-02-16
Saint Petersburg, FL
kudos:153

1 edit
reply to tlg

Re: [Internet] Poll: Have your issues been resolved?

100% of all issues brought to us here in the public or direct forums are addressed. I'm fairly sure this is prompted by your direct forums post that you revisited from several months ago this week. What you apparently don't know is I have been calling you without an answer since your bump of the thread. I have also had you on continuous monitoring since then without a single interruption in service. I will echo this post in your direct post as well. I have a plan which has been posted in your direct forums post.
--
~All truth goes through three phases. First, it is ridiculed. Second, it is violently opposed. Third, it is accepted as self-evident. - Arthur Schopenhauer ~


OmagicQ
Posting in a thread near you

join:2003-10-23
Bakersfield, CA
kudos:1
I have a direct forum post that appears forgotten. But its of no consequence since the issue seems to have resolved itself or was resolved remotely without notice.
--
...Who, What, When, Where, How... Why? Why Not?


BHNtechXpert
BHN Staff
Premium,VIP
join:2006-02-16
Saint Petersburg, FL
kudos:153
said by OmagicQ:

I have a direct forum post that appears forgotten. But its of no consequence since the issue seems to have resolved itself or was resolved remotely without notice.

Um... check your direct thread...you were not forgotten at all I was waiting for a response from you but instead we can take care of it by phone...number has been provided.
--
~All truth goes through three phases. First, it is ridiculed. Second, it is violently opposed. Third, it is accepted as self-evident. - Arthur Schopenhauer ~



BHNtechXpert
BHN Staff
Premium,VIP
join:2006-02-16
Saint Petersburg, FL
kudos:153
reply to OmagicQ
said by OmagicQ:

I have a direct forum post that appears forgotten. But its of no consequence since the issue seems to have resolved itself or was resolved remotely without notice.

Actually we will see you 10a-12p on Sat
--
~All truth goes through three phases. First, it is ridiculed. Second, it is violently opposed. Third, it is accepted as self-evident. - Arthur Schopenhauer ~


OmagicQ
Posting in a thread near you

join:2003-10-23
Bakersfield, CA
kudos:1
reply to BHNtechXpert
said by BHNtechXpert:

said by OmagicQ:

I have a direct forum post that appears forgotten. But its of no consequence since the issue seems to have resolved itself or was resolved remotely without notice.

Um... check your direct thread...you were not forgotten at all I was waiting for a response from you but instead we can take care of it by phone...number has been provided.

Thanks. I didn't understand you wanted me to give you a specific date and time. With other companies, my experience has been that I get an appointment assigned, for example "We will send someone out Thursday between 9am and 5pm"...service on my schedule is rare.
--
...Who, What, When, Where, How... Why? Why Not?


BHNtechXpert
BHN Staff
Premium,VIP
join:2006-02-16
Saint Petersburg, FL
kudos:153

3 edits
said by OmagicQ:

said by BHNtechXpert:

said by OmagicQ:

I have a direct forum post that appears forgotten. But its of no consequence since the issue seems to have resolved itself or was resolved remotely without notice.

Um... check your direct thread...you were not forgotten at all I was waiting for a response from you but instead we can take care of it by phone...number has been provided.

Thanks. I didn't understand you wanted me to give you a specific date and time. With other companies, my experience has been that I get an appointment assigned, for example "We will send someone out Thursday between 9am and 5pm"...service on my schedule is rare.

No worries...the operating philosophy here is and always has been to try and work around your schedule as clearly demonstrated by support that often continues well into the late evening, weekends and holidays. You choose this form of communication because its more convenient for you and I always do my best to continue that through all the way to the dispatching of techs as needed on your schedule whenever possible. This isn't always the fastest process because we go through a ton of question and answers and testing but when a tech is sent it's one tech visit and one resolution. Simply stated if you are reaching out to me late night your schedule is most likely already packed...my goal is to waste as little of your time as possible and get you that resolution the first time!
--
~All truth goes through three phases. First, it is ridiculed. Second, it is violently opposed. Third, it is accepted as self-evident. - Arthur Schopenhauer ~



AMejia1976

join:2000-07-29
Kissimmee, FL
reply to BHNtechXpert
We just curious about your magic and how issues get solved...

Knowledge is power...


--
Semper Fi


BHNtechXpert
BHN Staff
Premium,VIP
join:2006-02-16
Saint Petersburg, FL
kudos:153
said by AMejia1976:

We just curious about your magic and how issues get solved...

Knowledge is power...


Understood however it is up to the customer to share the outcome or solution and in most cases what applies to them won't apply to your situation. Just because something appears to be x, y or z and looks like something you are experiencing doesn't mean that it is. Assumptions are bad things and there a thousand causes for the same symptom.
--
~All truth goes through three phases. First, it is ridiculed. Second, it is violently opposed. Third, it is accepted as self-evident. - Arthur Schopenhauer ~