AS OF 3 PM, BELL CANADA HAS NOW DISCONNECTED MY POTS TELEPHONE LINE. I HAVE NO VOICE SERVICE -- NO DIAL-TONE. (oh, and hey, never got my Internet back during this mess).
This happened to me a couple years ago and I'm a bell internet & phone customer. It went through the same circles of incompetence of losing dial tone(and having zero voltage on the line, it was physically pulled.) Until I got customer relations/office of the president involved nothing helped or got my service restored. If you have bell landline get them involved »support.bell.ca/Billing- ··· omplaint has some directions.
While you're talking with someone high up calls you back, you can probably get them to get involved in your internet problem too despite not being directly a bell customer. They also have the power to issue you compensation, they gave me a couple months free for one disconnection. After 5 you probably wont be paying for your phone for a while.
It seems like everyone there is only following steps or procedures and no one cares enough(or aren't allowed) to go beyond what's directly in front of them. When big screw ups happen this breaks down even more and it all goes to crap until someone with the desire (or authority) to look deeper gets involved.
I guess Marc's conversation with the upper level boys didn't go so well (or didn't flow down to the field where it's SOP, "Disconnect all non bell customers".
I guess Marc's conversation with the upper level boys didn't go so well (or didn't flow down to the field where it's SOP, "Disconnect all non bell customers".
Last time, by the time they looked into it IIgs was already back online.
I poked them again last night.. minutes after IIgs posted.. I PM'd him about it..
This happened to me a couple years ago and I'm a bell internet & phone customer. It went through the same circles of incompetence of losing dial tone(and having zero voltage on the line, it was physically pulled.) Until I got customer relations/office of the president involved nothing helped or got my service restored. If you have bell landline get them involved »support.bell.ca/Billing- ··· omplaint has some directions.
While you're talking with someone high up calls you back, you can probably get them to get involved in your internet problem too despite not being directly a bell customer. They also have the power to issue you compensation, they gave me a couple months free for one disconnection. After 5 you probably wont be paying for your phone for a while.
Agreed 1000% and also since landline voice service is regulated, Bell is legally obligated to get you back up and running ASAP along with compensation.