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motive77

join:2012-10-14
Monterey Park, CA
reply to watts3000

Re: [HSI] slow speeds during evening hours

just keeps getting worse...






malquai

join:2006-12-07
Greenville, SC

3 edits
Looks like my net just decided to start doing the same thing, but at an entirely different time than it has been happening. Yay, same node though

ZeusKOTG

join:2009-05-17
Taylors, SC
Ya the same node is doing the same thing and it is starting even sooner in the day.

Tracing route to charter.com [24.176.92.1]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms 192.168.0.1
2 7 ms 10 ms 7 ms 10.184.192.1
3 8 ms 10 ms 7 ms acr01gnvlsc-gbe-4-12.gnvl.sc.charter.com [96.34.
65.34]
4 116 ms 114 ms 112 ms crr01gnvlsc-tge-0-7-0-0.gnvl.sc.charter.com [96.
34.64.44]
5 112 ms 115 ms 113 ms crr11gnvlsc-tge-0-1-0-4.gnvl.sc.charter.com [96.
34.92.36]


GvilleDSL

join:2009-11-12
Greenville, SC
Reviews:
·Charter



15/3 plan....terrible. 136ms ping to a server 50 miles away....


88615298
Premium
join:2004-07-28
West Tenness
reply to watts3000



malquai

join:2006-12-07
Greenville, SC
reply to GvilleDSL

Same server for me on 100/5. My net has been this way since 3PM today. Longest it's been this way so far.


GvilleDSL

join:2009-11-12
Greenville, SC
reply to 88615298
If you arent in the Upstate of SC i doubt you are having any problems. Thanks for the post anyways BF69

15444104
Premium
join:2012-06-11

1 edit
reply to watts3000
I'm in the Anderson, SC service area (near Greenville, SC) and I too am having the exact same issue.

Charter Speedtest
Last Result:
Download Speed: 23.95 Mbps (2.99 MB/sec transfer rate)
Upload Speed: 2.96 Mbps (0.37 MB/sec transfer rate)
Latency: 165 ms
Mon Oct 15 2012 01:17:49 GMT-0400 (Eastern Daylight Time)

Except my speeds are OK, but the ping is obviously not.
Expand your moderator at work


Viper53

@charter.com
reply to ZeusKOTG

Re: [HSI] slow speeds during evening hours

Pings have been worse in the past day or so. Really high at night especially.

chem

join:2012-10-15
Rosemead, CA
reply to motive77
having the same problem here..... also in Monterey Park, CA (well rosemead) crawls in the evenings.

15444104
Premium
join:2012-06-11
I've been told over on the direct forum my signal is a bit low, and that they will send a tech to check things. I did inform him that most folks who are experiencing similar issues believe that this is NOT a localized issue but instead a node issue. The response was that Anderson and Greenville on seperate network so that wouldn't be a factor. Somehow I'm not sure of this.

The strange thing is how our problems are so similar, hard to believe it is not a remote network issue with Charter.
Expand your moderator at work


GvilleDSL

join:2009-11-12
Greenville, SC
Reviews:
·Charter
reply to 15444104

Re: [HSI] slow speeds during evening hours

said by 15444104:

I've been told over on the direct forum my signal is a bit low, and that they will send a tech to check things. I did inform him that most folks who are experiencing similar issues believe that this is NOT a localized issue but instead a node issue. The response was that Anderson and Greenville on seperate network so that wouldn't be a factor. Somehow I'm not sure of this.

The strange thing is how our problems are so similar, hard to believe it is not a remote network issue with Charter.

Do you go through greenville nodes or anderson nodes in your trace routes? Can you located which hop is giving you a problem in the evening and is it the same one as i posted on the previous page?

Thx

15444104
Premium
join:2012-06-11

said by GvilleDSL See Profile
Do you go through greenville nodes or anderson nodes in your trace routes? Can you located which hop is giving you a problem in the evening and is it the same one as i posted on the previous page?

Thx

It's been a LOOOG time since I've done such activity can you refresh my memory about how?

I remember that you need to ping from CMD right?


GvilleDSL

join:2009-11-12
Greenville, SC
You can download a free program called PingPlotter and it will show you hop names, ping times and packet loss etc of trace routes.

malquai

join:2006-12-07
Greenville, SC
Tech came out today, and told me its nothing on my end... so now I wait, I guess.

apply17

join:2005-06-15
Easley, SC
reply to watts3000
Tracing route to google-public-dns-a.google.com [8.8.8.8]
over a maximum of 30 hops:
 
  1    <1 ms    <1 ms    <1 ms  fw.xxx.hq [172.16.0.1]
  2     5 ms     5 ms     5 ms  10.184.128.1
  3     5 ms     5 ms     9 ms  acr01gnvlsc-gbe-4-11.gnvl.sc.charter.com [96.34.65.30]
  4   107 ms   108 ms   110 ms  crr01gnvlsc-tge-0-7-0-1.gnvl.sc.charter.com [96.34.65.128]
  5   100 ms   100 ms   103 ms  crr11gnvlsc-tge-0-1-0-6.gnvl.sc.charter.com [96.34.92.40]
  6   115 ms   108 ms   111 ms  bbr01gnvlsc-bue-3.gnvl.sc.charter.com [96.34.2.112]
  7   121 ms   119 ms   118 ms  bbr01spbgsc-bue-1.spbg.sc.charter.com [96.34.0.42]
  8   124 ms   119 ms   116 ms  bbr02atlnga-tge-0-0-0-7.atln.ga.charter.com [96.34.0.40]
  9   117 ms   115 ms   114 ms  prr01atlnga-bue-3.atln.ga.charter.com [96.34.3.19]
 10   148 ms   118 ms   113 ms  96-34-150-46.static.unas.mo.charter.com [96.34.150.46]
 11   117 ms   113 ms   158 ms  64.233.174.2
 12   119 ms   118 ms   116 ms  66.249.94.22
 13   120 ms   119 ms   115 ms  209.85.248.53
 14     *        *        *     Request timed out.
 15   118 ms   118 ms   118 ms  google-public-dns-a.google.com [8.8.8.8]
 
Trace complete.
 


GvilleDSL

join:2009-11-12
Greenville, SC
Reviews:
·Charter
reply to malquai
said by malquai:

Tech came out today, and told me its nothing on my end... so now I wait, I guess.

Yeah pretty much what we were all expecting. Lemme guess he came in the morning and everything was normal? Hopefully he goes back and does something about it...but i doubt it.

malquai

join:2006-12-07
Greenville, SC
Actually he was here at about 7PM, and it was starting to act up a bit, had about 80 latency instead of 15, and speeds were down to about 60mb. He escalated on their website thingy while he was here, so I guess we'll see.


GvilleDSL

join:2009-11-12
Greenville, SC
Well that's good. Hopefully something gets done.


GvilleDSL

join:2009-11-12
Greenville, SC
Things are looking good tonight. Perhaps that tech did the job. Would like to buy him a beer lol. How's things looking for you other guys in the area?

15444104
Premium
join:2012-06-11
Interesting results here in Anderson. SC....

Yesterday I was getting ping results through my CMD ping of 125ms on each or four hops...and when I used the various ping tests like Charter and Pingtest it was around 150 ms give or take.

Tonight when I ping those through windows CMD the results are around 22 ms or so on each of four hops. While the results through the Charter and Pingtest are STILL around 160 ms or so. I wonder what gives. Jitter seems quite a bit better though where it was around 80 ms or more yesterday it is a reliable 22ms today.

They must be working on something it seems.

I think it is an issue of a problematic node or similar.

This is what annoys me with companies though. If they are doing maintenance or have network issues, if the customer inquiring is not impatient or upset, and knows a little about how things work why not just acknowledge it and save us the hassle of wondering what is going on and wasting the time and money on sending a tech out to our homes?


GvilleDSL

join:2009-11-12
Greenville, SC
Reviews:
·Charter



So far so good for me on 15/3.

malquai

join:2006-12-07
Greenville, SC


Looking a lot better tonight.

15444104
Premium
join:2012-06-11








What is interesting is that the speedtest shows a fairly normal ping while all others show ping times of around 100+ms...strange.


GvilleDSL

join:2009-11-12
Greenville, SC
Try running some trace routes. You cant really tell where the problem is from speed test site results.

15444104
Premium
join:2012-06-11

1 edit
I don't know how to copy that data from pingplotter, however the worst offenders are these

Hop 7)

96.34.0.79 bbr01gnvlsc-tge-1-1.gnvl.sc.charter

(appears to spike to near 100 ms )

Hop 6)

96.34.2.54 bbr01gnvlsc-bue-4.gnvl.sc.charter
(lower spikes to around 50 ms)

The other hops 1,2,3,4,5,8,9 appear to be fairly low times.


GvilleDSL

join:2009-11-12
Greenville, SC
Just hit edit at the top and then copy as text.

15444104
Premium
join:2012-06-11

1 edit
Duh...so obvious except to me. LOL Thanks gvilleDSL!

Here

Target Name: www.charter.com
IP: 24.176.92.1
Date/Time: 10/17/2012 9:21:16 PM to 10/17/2012 9:23:31 PM

1 19 ms 10 ms 10 ms 10 ms 11 ms 10 ms 20 ms 21 ms 10 ms 10 ms [10.xxx.192.1] (confidential)
2 10 ms 22 ms 13 ms 9 ms 13 ms 12 ms 10 ms 9 ms 16 ms 10 ms acr02arsnsc-gbe-3-11.arsn.sc.charter.com [96.34.66.150]
3 11 ms 13 ms 14 ms 9 ms 19 ms 11 ms 8 ms 13 ms 10 ms 13 ms acr01arsnsc-tge-0-7-0-1.arsn.sc.charter.com [96.34.64.249]
4 11 ms 10 ms 11 ms 9 ms 12 ms 15 ms 10 ms 12 ms 11 ms 14 ms 96-34-93-100.static.unas.la.charter.com [96.34.93.100]
5 17 ms 12 ms 19 ms 10 ms 11 ms 15 ms 11 ms 9 ms 11 ms 10 ms crr12gnvlsc-tge-0-1-0-4.gnvl.sc.charter.com [96.34.92.28]

6 16 ms 18 ms 16 ms 47 ms 11 ms 24 ms 12 ms 17 ms 15 ms 15 ms bbr01gnvlsc-bue-4.gnvl.sc.charter.com [96.34.2.54]

7 11 ms 12 ms 66 ms 12 ms 10 ms 10 ms 22 ms 11 ms 10 ms 15 ms bdr01gnvlsc-tge-1-1.gnvl.sc.charter.com [96.34.0.79]

8 11 ms 12 ms 14 ms 13 ms 23 ms 9 ms 11 ms 10 ms 11 ms 17 ms 24-176-92-213.static.spbg.sc.charter.com [24.176.92.213]
9 13 ms 12 ms 15 ms 13 ms 11 ms 10 ms 17 ms 11 ms 10 ms 11 ms 24-176-92-1.static.spbg.sc.charter.com [24.176.92.1]

Ping statistics for www.charter.com
Packets: Sent = 10, Received = 10, Lost = 0 (0.0%)
Round Trip Times: Minimum = 10ms, Maximum = 17ms, Average = 12ms

Again 96.34.0.79 seems to spike to very high levels not in this capture but on occasion between 50 -100 ms. While 96.34.2.54 also shows very high pings but not as severe.