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chem4
join:2012-10-15
Rosemead, CA

chem4 to motive77

Member

to motive77

Re: [HSI] slow speeds during evening hours

having the same problem here..... also in Monterey Park, CA (well rosemead) crawls in the evenings.
15444104 (banned)
join:2012-06-11

15444104 (banned)

Member

I've been told over on the direct forum my signal is a bit low, and that they will send a tech to check things. I did inform him that most folks who are experiencing similar issues believe that this is NOT a localized issue but instead a node issue. The response was that Anderson and Greenville on seperate network so that wouldn't be a factor. Somehow I'm not sure of this.

The strange thing is how our problems are so similar, hard to believe it is not a remote network issue with Charter.
Expand your moderator at work

GvilleDSL
join:2009-11-12
Greenville, SC

GvilleDSL to 15444104

Member

to 15444104

Re: [HSI] slow speeds during evening hours

said by 15444104:

I've been told over on the direct forum my signal is a bit low, and that they will send a tech to check things. I did inform him that most folks who are experiencing similar issues believe that this is NOT a localized issue but instead a node issue. The response was that Anderson and Greenville on seperate network so that wouldn't be a factor. Somehow I'm not sure of this.

The strange thing is how our problems are so similar, hard to believe it is not a remote network issue with Charter.

Do you go through greenville nodes or anderson nodes in your trace routes? Can you located which hop is giving you a problem in the evening and is it the same one as i posted on the previous page?

Thx
15444104 (banned)
join:2012-06-11

15444104 (banned)

Member

said by GvilleDSL See Profile
Do you go through greenville nodes or anderson nodes in your trace routes? Can you located which hop is giving you a problem in the evening and is it the same one as i posted on the previous page?

Thx

It's been a LOOOG time since I've done such activity can you refresh my memory about how?

I remember that you need to ping from CMD right?

GvilleDSL
join:2009-11-12
Greenville, SC

GvilleDSL

Member

You can download a free program called PingPlotter and it will show you hop names, ping times and packet loss etc of trace routes.
malquai
join:2006-12-07
Greenville, SC

malquai

Member

Tech came out today, and told me its nothing on my end... so now I wait, I guess.
apply17
join:2005-06-15
Easley, SC

apply17 to watts3000

Member

to watts3000
Tracing route to google-public-dns-a.google.com [8.8.8.8]
over a maximum of 30 hops:
 
  1    <1 ms    <1 ms    <1 ms  fw.xxx.hq [172.16.0.1]
  2     5 ms     5 ms     5 ms  10.184.128.1
  3     5 ms     5 ms     9 ms  acr01gnvlsc-gbe-4-11.gnvl.sc.charter.com [96.34.65.30]
  4   107 ms   108 ms   110 ms  crr01gnvlsc-tge-0-7-0-1.gnvl.sc.charter.com [96.34.65.128]
  5   100 ms   100 ms   103 ms  crr11gnvlsc-tge-0-1-0-6.gnvl.sc.charter.com [96.34.92.40]
  6   115 ms   108 ms   111 ms  bbr01gnvlsc-bue-3.gnvl.sc.charter.com [96.34.2.112]
  7   121 ms   119 ms   118 ms  bbr01spbgsc-bue-1.spbg.sc.charter.com [96.34.0.42]
  8   124 ms   119 ms   116 ms  bbr02atlnga-tge-0-0-0-7.atln.ga.charter.com [96.34.0.40]
  9   117 ms   115 ms   114 ms  prr01atlnga-bue-3.atln.ga.charter.com [96.34.3.19]
 10   148 ms   118 ms   113 ms  96-34-150-46.static.unas.mo.charter.com [96.34.150.46]
 11   117 ms   113 ms   158 ms  64.233.174.2
 12   119 ms   118 ms   116 ms  66.249.94.22
 13   120 ms   119 ms   115 ms  209.85.248.53
 14     *        *        *     Request timed out.
 15   118 ms   118 ms   118 ms  google-public-dns-a.google.com [8.8.8.8]
 
Trace complete.
 

GvilleDSL
join:2009-11-12
Greenville, SC

GvilleDSL to malquai

Member

to malquai
said by malquai:

Tech came out today, and told me its nothing on my end... so now I wait, I guess.

Yeah pretty much what we were all expecting. Lemme guess he came in the morning and everything was normal? Hopefully he goes back and does something about it...but i doubt it.
malquai
join:2006-12-07
Greenville, SC

malquai

Member

Actually he was here at about 7PM, and it was starting to act up a bit, had about 80 latency instead of 15, and speeds were down to about 60mb. He escalated on their website thingy while he was here, so I guess we'll see.

GvilleDSL
join:2009-11-12
Greenville, SC

GvilleDSL

Member

Well that's good. Hopefully something gets done.
GvilleDSL

GvilleDSL

Member

Things are looking good tonight. Perhaps that tech did the job. Would like to buy him a beer lol. How's things looking for you other guys in the area?
15444104 (banned)
join:2012-06-11

15444104 (banned)

Member

Interesting results here in Anderson. SC....

Yesterday I was getting ping results through my CMD ping of 125ms on each or four hops...and when I used the various ping tests like Charter and Pingtest it was around 150 ms give or take.

Tonight when I ping those through windows CMD the results are around 22 ms or so on each of four hops. While the results through the Charter and Pingtest are STILL around 160 ms or so. I wonder what gives. Jitter seems quite a bit better though where it was around 80 ms or more yesterday it is a reliable 22ms today.

They must be working on something it seems.

I think it is an issue of a problematic node or similar.

This is what annoys me with companies though. If they are doing maintenance or have network issues, if the customer inquiring is not impatient or upset, and knows a little about how things work why not just acknowledge it and save us the hassle of wondering what is going on and wasting the time and money on sending a tech out to our homes?

GvilleDSL
join:2009-11-12
Greenville, SC

GvilleDSL

Member




So far so good for me on 15/3.
malquai
join:2006-12-07
Greenville, SC

malquai

Member



Looking a lot better tonight.
15444104 (banned)
join:2012-06-11

15444104 (banned)

Member









What is interesting is that the speedtest shows a fairly normal ping while all others show ping times of around 100+ms...strange.

GvilleDSL
join:2009-11-12
Greenville, SC

GvilleDSL

Member

Try running some trace routes. You cant really tell where the problem is from speed test site results.
15444104 (banned)
join:2012-06-11

1 edit

15444104 (banned)

Member

I don't know how to copy that data from pingplotter, however the worst offenders are these

Hop 7)

96.34.0.79 bbr01gnvlsc-tge-1-1.gnvl.sc.charter

(appears to spike to near 100 ms )

Hop 6)

96.34.2.54 bbr01gnvlsc-bue-4.gnvl.sc.charter
(lower spikes to around 50 ms)

The other hops 1,2,3,4,5,8,9 appear to be fairly low times.

GvilleDSL
join:2009-11-12
Greenville, SC

GvilleDSL

Member

Just hit edit at the top and then copy as text.
15444104 (banned)
join:2012-06-11

1 edit

15444104 (banned)

Member

Duh...so obvious except to me. LOL Thanks gvilleDSL!

Here

Target Name: www.charter.com
IP: 24.176.92.1
Date/Time: 10/17/2012 9:21:16 PM to 10/17/2012 9:23:31 PM

1 19 ms 10 ms 10 ms 10 ms 11 ms 10 ms 20 ms 21 ms 10 ms 10 ms [10.xxx.192.1] (confidential)
2 10 ms 22 ms 13 ms 9 ms 13 ms 12 ms 10 ms 9 ms 16 ms 10 ms acr02arsnsc-gbe-3-11.arsn.sc.charter.com [96.34.66.150]
3 11 ms 13 ms 14 ms 9 ms 19 ms 11 ms 8 ms 13 ms 10 ms 13 ms acr01arsnsc-tge-0-7-0-1.arsn.sc.charter.com [96.34.64.249]
4 11 ms 10 ms 11 ms 9 ms 12 ms 15 ms 10 ms 12 ms 11 ms 14 ms 96-34-93-100.static.unas.la.charter.com [96.34.93.100]
5 17 ms 12 ms 19 ms 10 ms 11 ms 15 ms 11 ms 9 ms 11 ms 10 ms crr12gnvlsc-tge-0-1-0-4.gnvl.sc.charter.com [96.34.92.28]

6 16 ms 18 ms 16 ms 47 ms 11 ms 24 ms 12 ms 17 ms 15 ms 15 ms bbr01gnvlsc-bue-4.gnvl.sc.charter.com [96.34.2.54]

7 11 ms 12 ms 66 ms 12 ms 10 ms 10 ms 22 ms 11 ms 10 ms 15 ms bdr01gnvlsc-tge-1-1.gnvl.sc.charter.com [96.34.0.79]

8 11 ms 12 ms 14 ms 13 ms 23 ms 9 ms 11 ms 10 ms 11 ms 17 ms 24-176-92-213.static.spbg.sc.charter.com [24.176.92.213]
9 13 ms 12 ms 15 ms 13 ms 11 ms 10 ms 17 ms 11 ms 10 ms 11 ms 24-176-92-1.static.spbg.sc.charter.com [24.176.92.1]

Ping statistics for www.charter.com
Packets: Sent = 10, Received = 10, Lost = 0 (0.0%)
Round Trip Times: Minimum = 10ms, Maximum = 17ms, Average = 12ms

Again 96.34.0.79 seems to spike to very high levels not in this capture but on occasion between 50 -100 ms. While 96.34.2.54 also shows very high pings but not as severe.

GvilleDSL
join:2009-11-12
Greenville, SC

GvilleDSL

Member

Looks ok to me. I wouldn't worry too much about it unless you are experiencing packet loss or errors. The only ping time that matters is the destination. If its low then you should be all good. However if there is a node in your route, like the one we were all having problems with a few days ago, that's causing all hops to have inflated times then its an issue.
15444104 (banned)
join:2012-06-11

2 edits

15444104 (banned)

Member

@GvilleDSL:

That is good to hear, but can you explain why I am getting
120+ ping times from the various tests I do???. See above ping tests in my earlier posts.

Here is the ping to pingplotter.com

This seems to be what you are talking about an inflated time at the destination point.
Target Name: www.pingtest.net
IP: 74.209.160.10
Date/Time: 10/18/2012 2:46:52 PM

1 10 ms N/A 15 ms [10.188.192.1]
2 10 ms N/A 9 ms acr02arsnsc-gbe-3-11.arsn.sc.charter.com [96.34.66.150]
3 11 ms N/A 11 ms acr01arsnsc-tge-0-7-0-1.arsn.sc.charter.com [96.34.64.249]
4 8 ms N/A 10 ms crr02gnvlsc-tge-0-7-0-5.gnvl.sc.charter.com [96.34.66.199]
5 10 ms N/A 25 ms crr12gnvlsc-tge-0-1-0-5.gnvl.sc.charter.com [96.34.92.30]
6 17 ms N/A 19 ms bbr01gnvlsc-bue-4.gnvl.sc.charter.com [96.34.2.54]
7 36 ms N/A 32 ms bbr01ashbva-bue-1.ashb.va.charter.com [96.34.0.47]
8 31 ms N/A 25 ms prr01ashbva-bue-3.ashb.va.charter.com [96.34.3.51]
9 27 ms N/A 41 ms 63-218-92-125.static.pccwglobal.net [63.218.92.125]
10 135 ms N/A 104 ms netriver.ge2-16.br01.sea01.pccwbtn.net [63.216.14.162]
11 103 ms N/A 106 ms static-74-209-160-10.lynnwood.netriver.net [74.209.160.10]

Ping statistics for www.pingtest.net
Packets: Sent = 2, Received = 2, Lost = 0 (0.0%)
Round Trip Times: Minimum = 103ms, Maximum = 106ms, Average = 104ms

***********************************************

Also here is the ping to speedtest.net also has long pings at the destination.

Target Name: www.speedtest.net
IP: 74.209.160.12
Date/Time: 10/18/2012 2:48:46 PM

1 23 ms 8 ms 12 ms 8 ms [10.188.192.1]
2 36 ms 12 ms 12 ms 7 ms acr02arsnsc-gbe-4-11.arsn.sc.charter.com [96.34.66.148]
3 9 ms 15 ms 31 ms 9 ms acr01ssvlsc-tge-8-4.ssvl.sc.charter.com [96.34.66.2]
4 21 ms 12 ms 13 ms 11 ms crr02gnvlsc-tge-0-0-0-1.gnvl.sc.charter.com [96.34.66.197]
5 13 ms 8 ms 13 ms 12 ms crr12gnvlsc-tge-0-1-0-7.gnvl.sc.charter.com [96.34.92.34]
6 20 ms 15 ms 20 ms 11 ms bbr01gnvlsc-bue-4.gnvl.sc.charter.com [96.34.2.54]
7 33 ms 26 ms 39 ms 35 ms bbr01ashbva-bue-1.ashb.va.charter.com [96.34.0.47]
8 29 ms 32 ms 28 ms 28 ms prr01ashbva-bue-3.ashb.va.charter.com [96.34.3.51]
9 31 ms 24 ms 29 ms 28 ms 63-218-92-125.static.pccwglobal.net [63.218.92.125]
10 113 ms 110 ms 109 ms 108 ms netriver.ge2-16.br01.sea01.pccwbtn.net [63.216.14.162]
11 115 ms 118 ms 116 ms 118 ms static-74-209-160-12.lynnwood.netriver.net [74.209.160.12]

Ping statistics for www.speedtest.net
Packets: Sent = 4, Received = 4, Lost = 0 (0.0%)
Round Trip Times: Minimum = 115ms, Maximum = 118ms, Average = 116ms

*************************************************

Cnet...long pings at destination.

Target Name: download.cnet.com
IP: 64.30.224.58
Date/Time: 10/18/2012 2:52:38 PM

1 10 ms 8 ms 9 ms [10.188.192.1]
2 12 ms 8 ms 10 ms acr02arsnsc-gbe-4-11.arsn.sc.charter.com [96.34.66.148]
3 8 ms 19 ms 11 ms acr01ssvlsc-tge-8-4.ssvl.sc.charter.com [96.34.66.2]
4 15 ms 11 ms 10 ms 96-34-93-100.static.unas.la.charter.com [96.34.93.100]
5 12 ms 14 ms 9 ms crr12gnvlsc-tge-0-1-0-6.gnvl.sc.charter.com [96.34.92.32]
6 10 ms 14 ms 11 ms bbr01gnvlsc-bue-4.gnvl.sc.charter.com [96.34.2.54]
7 12 ms 23 ms 15 ms chr-edge-02.inet.qwest.net [63.148.64.145]
8 19 ms 17 ms 16 ms atx-brdr-01.inet.qwest.net [67.14.14.134]
9 16 ms 67 ms 29 ms te4-4.ccr01.atl02.atlas.cogentco.com [154.54.10.61]
10 42 ms 46 ms 41 ms te0-3-0-3.ccr21.atl01.atlas.cogentco.com [154.54.83.181]
11 61 ms 40 ms 40 ms te0-1-0-2.ccr21.iah01.atlas.cogentco.com [154.54.2.82]
12 48 ms 55 ms 46 ms te7-1.ccr01.sat01.atlas.cogentco.com [154.54.29.34]
13 70 ms 79 ms 76 ms te7-1.ccr01.phx02.atlas.cogentco.com [154.54.6.249]
14 74 ms 71 ms 73 ms te2-1.mag01.phx02.atlas.cogentco.com [154.54.85.82]
15 71 ms 74 ms 73 ms vl3510.na41.b022559-0.phx02.atlas.cogentco.com [38.20.54.182]
16 70 ms 68 ms 74 ms [38.104.116.178]
17 73 ms 80 ms 73 ms ae2-0.io-phx1-ex8216-2.cnet.com [64.30.227.118]
18 70 ms 70 ms 71 ms phx1-rb-gtm2-tron-xw-lb.cnet.com [64.30.224.58]

Ping statistics for download.cnet.com
Packets: Sent = 3, Received = 3, Lost = 0 (0.0%)
Round Trip Times: Minimum = 70ms, Maximum = 71ms, Average = 70ms

GvilleDSL
join:2009-11-12
Greenville, SC

GvilleDSL

Member

The reason you are seeing higher (ie 100+ms) at the destination of these traces is because the sites you are pinging are on the other side of the country. The first two appear to be in or near Seattle WA and the third looks like Phoenix AZ. Those times look normal for east to west cost pings.

When we were having problems this past week the issue was with the 2nd hop in Charter's local network causing all ping times to be inflated across the board regardless of the destination. Now it is back to normal.
GvilleDSL

GvilleDSL

Member

Also, i should of made it more clear in my earlier post that obviously a lower ping time is always preferred but its always limited by distance. As a ping is the time it takes for data to travel to and from a certain location via routing.
15444104 (banned)
join:2012-06-11

15444104 (banned)

Member

said by GvilleDSL:

Also, i should of made it more clear in my earlier post that obviously a lower ping time is always preferred but its always limited by distance. As a ping is the time it takes for data to travel to and from a certain location via routing.

But why would the ping from Charter's own Kingsport TN, server being giving me pings of this, when those from Greenville, (as shown in other tests here) are only 12 ms?


GvilleDSL
join:2009-11-12
Greenville, SC

GvilleDSL

Member

I honestly don't know without looking at a trace route. I wouldn't worry about it...could be an error...speed test sites aren't always that accurate.
bruintennis
join:2012-08-06
Monterey Park, CA

bruintennis to motive77

Member

to motive77
hey motive77: i just signed up for charter internet earlier this month and the installer told me when areas get congested (at certain times, like when people get home and get on the internet at the same time), then you're going to see slower speeds.

Charter has a deployment team that is constantly trying to keep those situations to a minimum. I have seen my internet speeds slow down in the evenings as well, but usually it's not slower than 6Mbps.

motive78
@charter.com

motive78

Anon


motive78

motive78 to bruintennis

Anon

to bruintennis
Its that time again... lag time. 10:30pst on a sunday and im too laggy to do anything useful.


GvilleDSL
join:2009-11-12
Greenville, SC

GvilleDSL

Member

Bump for the guys out in CA. Hope you get it resolved soon.