chem4 join:2012-10-15 Rosemead, CA |
to motive77
Re: [HSI] slow speeds during evening hourshaving the same problem here..... also in Monterey Park, CA (well rosemead) crawls in the evenings. |
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15444104 (banned)
Member
2012-Oct-15 8:06 pm
I've been told over on the direct forum my signal is a bit low, and that they will send a tech to check things. I did inform him that most folks who are experiencing similar issues believe that this is NOT a localized issue but instead a node issue. The response was that Anderson and Greenville on seperate network so that wouldn't be a factor. Somehow I'm not sure of this.
The strange thing is how our problems are so similar, hard to believe it is not a remote network issue with Charter. |
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your moderator at work
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to 15444104
Re: [HSI] slow speeds during evening hourssaid by 15444104:I've been told over on the direct forum my signal is a bit low, and that they will send a tech to check things. I did inform him that most folks who are experiencing similar issues believe that this is NOT a localized issue but instead a node issue. The response was that Anderson and Greenville on seperate network so that wouldn't be a factor. Somehow I'm not sure of this.
The strange thing is how our problems are so similar, hard to believe it is not a remote network issue with Charter. Do you go through greenville nodes or anderson nodes in your trace routes? Can you located which hop is giving you a problem in the evening and is it the same one as i posted on the previous page? Thx |
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15444104 (banned)
Member
2012-Oct-15 9:09 pm
said by GvilleDSL Do you go through greenville nodes or anderson nodes in your trace routes? Can you located which hop is giving you a problem in the evening and is it the same one as i posted on the previous page?
Thx It's been a LOOOG time since I've done such activity can you refresh my memory about how? I remember that you need to ping from CMD right? |
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You can download a free program called PingPlotter and it will show you hop names, ping times and packet loss etc of trace routes. |
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malquai join:2006-12-07 Greenville, SC |
malquai
Member
2012-Oct-15 10:39 pm
Tech came out today, and told me its nothing on my end... so now I wait, I guess. |
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to watts3000
Tracing route to google-public-dns-a.google.com [8.8.8.8]
over a maximum of 30 hops:
1 <1 ms <1 ms <1 ms fw.xxx.hq [172.16.0.1]
2 5 ms 5 ms 5 ms 10.184.128.1
3 5 ms 5 ms 9 ms acr01gnvlsc-gbe-4-11.gnvl.sc.charter.com [96.34.65.30]
4 107 ms 108 ms 110 ms crr01gnvlsc-tge-0-7-0-1.gnvl.sc.charter.com [96.34.65.128]
5 100 ms 100 ms 103 ms crr11gnvlsc-tge-0-1-0-6.gnvl.sc.charter.com [96.34.92.40]
6 115 ms 108 ms 111 ms bbr01gnvlsc-bue-3.gnvl.sc.charter.com [96.34.2.112]
7 121 ms 119 ms 118 ms bbr01spbgsc-bue-1.spbg.sc.charter.com [96.34.0.42]
8 124 ms 119 ms 116 ms bbr02atlnga-tge-0-0-0-7.atln.ga.charter.com [96.34.0.40]
9 117 ms 115 ms 114 ms prr01atlnga-bue-3.atln.ga.charter.com [96.34.3.19]
10 148 ms 118 ms 113 ms 96-34-150-46.static.unas.mo.charter.com [96.34.150.46]
11 117 ms 113 ms 158 ms 64.233.174.2
12 119 ms 118 ms 116 ms 66.249.94.22
13 120 ms 119 ms 115 ms 209.85.248.53
14 * * * Request timed out.
15 118 ms 118 ms 118 ms google-public-dns-a.google.com [8.8.8.8]
Trace complete.
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to malquai
said by malquai:Tech came out today, and told me its nothing on my end... so now I wait, I guess. Yeah pretty much what we were all expecting. Lemme guess he came in the morning and everything was normal? Hopefully he goes back and does something about it...but i doubt it. |
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malquai join:2006-12-07 Greenville, SC |
malquai
Member
2012-Oct-15 11:47 pm
Actually he was here at about 7PM, and it was starting to act up a bit, had about 80 latency instead of 15, and speeds were down to about 60mb. He escalated on their website thingy while he was here, so I guess we'll see. |
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Well that's good. Hopefully something gets done. |
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GvilleDSL |
Things are looking good tonight. Perhaps that tech did the job. Would like to buy him a beer lol. How's things looking for you other guys in the area? |
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15444104 (banned)
Member
2012-Oct-16 9:42 pm
Interesting results here in Anderson. SC....
Yesterday I was getting ping results through my CMD ping of 125ms on each or four hops...and when I used the various ping tests like Charter and Pingtest it was around 150 ms give or take.
Tonight when I ping those through windows CMD the results are around 22 ms or so on each of four hops. While the results through the Charter and Pingtest are STILL around 160 ms or so. I wonder what gives. Jitter seems quite a bit better though where it was around 80 ms or more yesterday it is a reliable 22ms today.
They must be working on something it seems.
I think it is an issue of a problematic node or similar.
This is what annoys me with companies though. If they are doing maintenance or have network issues, if the customer inquiring is not impatient or upset, and knows a little about how things work why not just acknowledge it and save us the hassle of wondering what is going on and wasting the time and money on sending a tech out to our homes? |
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So far so good for me on 15/3.
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malquai join:2006-12-07 Greenville, SC |
malquai
Member
2012-Oct-16 10:12 pm
Looking a lot better tonight.
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15444104 (banned)
Member
2012-Oct-16 11:34 pm
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Try running some trace routes. You cant really tell where the problem is from speed test site results. |
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1 edit |
15444104 (banned)
Member
2012-Oct-17 12:16 am
I don't know how to copy that data from pingplotter, however the worst offenders are these
Hop 7)
96.34.0.79 bbr01gnvlsc-tge-1-1.gnvl.sc.charter
(appears to spike to near 100 ms )
Hop 6)
96.34.2.54 bbr01gnvlsc-bue-4.gnvl.sc.charter (lower spikes to around 50 ms)
The other hops 1,2,3,4,5,8,9 appear to be fairly low times. |
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Just hit edit at the top and then copy as text. |
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1 edit |
15444104 (banned)
Member
2012-Oct-17 9:27 pm
Duh...so obvious except to me. LOL Thanks gvilleDSL!
Here
Target Name: www.charter.com IP: 24.176.92.1 Date/Time: 10/17/2012 9:21:16 PM to 10/17/2012 9:23:31 PM
1 19 ms 10 ms 10 ms 10 ms 11 ms 10 ms 20 ms 21 ms 10 ms 10 ms [10.xxx.192.1] (confidential) 2 10 ms 22 ms 13 ms 9 ms 13 ms 12 ms 10 ms 9 ms 16 ms 10 ms acr02arsnsc-gbe-3-11.arsn.sc.charter.com [96.34.66.150] 3 11 ms 13 ms 14 ms 9 ms 19 ms 11 ms 8 ms 13 ms 10 ms 13 ms acr01arsnsc-tge-0-7-0-1.arsn.sc.charter.com [96.34.64.249] 4 11 ms 10 ms 11 ms 9 ms 12 ms 15 ms 10 ms 12 ms 11 ms 14 ms 96-34-93-100.static.unas.la.charter.com [96.34.93.100] 5 17 ms 12 ms 19 ms 10 ms 11 ms 15 ms 11 ms 9 ms 11 ms 10 ms crr12gnvlsc-tge-0-1-0-4.gnvl.sc.charter.com [96.34.92.28]
6 16 ms 18 ms 16 ms 47 ms 11 ms 24 ms 12 ms 17 ms 15 ms 15 ms bbr01gnvlsc-bue-4.gnvl.sc.charter.com [96.34.2.54]
7 11 ms 12 ms 66 ms 12 ms 10 ms 10 ms 22 ms 11 ms 10 ms 15 ms bdr01gnvlsc-tge-1-1.gnvl.sc.charter.com [96.34.0.79]
8 11 ms 12 ms 14 ms 13 ms 23 ms 9 ms 11 ms 10 ms 11 ms 17 ms 24-176-92-213.static.spbg.sc.charter.com [24.176.92.213] 9 13 ms 12 ms 15 ms 13 ms 11 ms 10 ms 17 ms 11 ms 10 ms 11 ms 24-176-92-1.static.spbg.sc.charter.com [24.176.92.1]
Ping statistics for www.charter.com Packets: Sent = 10, Received = 10, Lost = 0 (0.0%) Round Trip Times: Minimum = 10ms, Maximum = 17ms, Average = 12ms
Again 96.34.0.79 seems to spike to very high levels not in this capture but on occasion between 50 -100 ms. While 96.34.2.54 also shows very high pings but not as severe. |
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Looks ok to me. I wouldn't worry too much about it unless you are experiencing packet loss or errors. The only ping time that matters is the destination. If its low then you should be all good. However if there is a node in your route, like the one we were all having problems with a few days ago, that's causing all hops to have inflated times then its an issue. |
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2 edits |
15444104 (banned)
Member
2012-Oct-18 2:43 pm
@GvilleDSL:
That is good to hear, but can you explain why I am getting 120+ ping times from the various tests I do???. See above ping tests in my earlier posts.
Here is the ping to pingplotter.com
This seems to be what you are talking about an inflated time at the destination point. Target Name: www.pingtest.net IP: 74.209.160.10 Date/Time: 10/18/2012 2:46:52 PM
1 10 ms N/A 15 ms [10.188.192.1] 2 10 ms N/A 9 ms acr02arsnsc-gbe-3-11.arsn.sc.charter.com [96.34.66.150] 3 11 ms N/A 11 ms acr01arsnsc-tge-0-7-0-1.arsn.sc.charter.com [96.34.64.249] 4 8 ms N/A 10 ms crr02gnvlsc-tge-0-7-0-5.gnvl.sc.charter.com [96.34.66.199] 5 10 ms N/A 25 ms crr12gnvlsc-tge-0-1-0-5.gnvl.sc.charter.com [96.34.92.30] 6 17 ms N/A 19 ms bbr01gnvlsc-bue-4.gnvl.sc.charter.com [96.34.2.54] 7 36 ms N/A 32 ms bbr01ashbva-bue-1.ashb.va.charter.com [96.34.0.47] 8 31 ms N/A 25 ms prr01ashbva-bue-3.ashb.va.charter.com [96.34.3.51] 9 27 ms N/A 41 ms 63-218-92-125.static.pccwglobal.net [63.218.92.125] 10 135 ms N/A 104 ms netriver.ge2-16.br01.sea01.pccwbtn.net [63.216.14.162] 11 103 ms N/A 106 ms static-74-209-160-10.lynnwood.netriver.net [74.209.160.10]
Ping statistics for www.pingtest.net Packets: Sent = 2, Received = 2, Lost = 0 (0.0%) Round Trip Times: Minimum = 103ms, Maximum = 106ms, Average = 104ms
***********************************************
Also here is the ping to speedtest.net also has long pings at the destination.
Target Name: www.speedtest.net IP: 74.209.160.12 Date/Time: 10/18/2012 2:48:46 PM
1 23 ms 8 ms 12 ms 8 ms [10.188.192.1] 2 36 ms 12 ms 12 ms 7 ms acr02arsnsc-gbe-4-11.arsn.sc.charter.com [96.34.66.148] 3 9 ms 15 ms 31 ms 9 ms acr01ssvlsc-tge-8-4.ssvl.sc.charter.com [96.34.66.2] 4 21 ms 12 ms 13 ms 11 ms crr02gnvlsc-tge-0-0-0-1.gnvl.sc.charter.com [96.34.66.197] 5 13 ms 8 ms 13 ms 12 ms crr12gnvlsc-tge-0-1-0-7.gnvl.sc.charter.com [96.34.92.34] 6 20 ms 15 ms 20 ms 11 ms bbr01gnvlsc-bue-4.gnvl.sc.charter.com [96.34.2.54] 7 33 ms 26 ms 39 ms 35 ms bbr01ashbva-bue-1.ashb.va.charter.com [96.34.0.47] 8 29 ms 32 ms 28 ms 28 ms prr01ashbva-bue-3.ashb.va.charter.com [96.34.3.51] 9 31 ms 24 ms 29 ms 28 ms 63-218-92-125.static.pccwglobal.net [63.218.92.125] 10 113 ms 110 ms 109 ms 108 ms netriver.ge2-16.br01.sea01.pccwbtn.net [63.216.14.162] 11 115 ms 118 ms 116 ms 118 ms static-74-209-160-12.lynnwood.netriver.net [74.209.160.12]
Ping statistics for www.speedtest.net Packets: Sent = 4, Received = 4, Lost = 0 (0.0%) Round Trip Times: Minimum = 115ms, Maximum = 118ms, Average = 116ms
*************************************************
Cnet...long pings at destination.
Target Name: download.cnet.com IP: 64.30.224.58 Date/Time: 10/18/2012 2:52:38 PM
1 10 ms 8 ms 9 ms [10.188.192.1] 2 12 ms 8 ms 10 ms acr02arsnsc-gbe-4-11.arsn.sc.charter.com [96.34.66.148] 3 8 ms 19 ms 11 ms acr01ssvlsc-tge-8-4.ssvl.sc.charter.com [96.34.66.2] 4 15 ms 11 ms 10 ms 96-34-93-100.static.unas.la.charter.com [96.34.93.100] 5 12 ms 14 ms 9 ms crr12gnvlsc-tge-0-1-0-6.gnvl.sc.charter.com [96.34.92.32] 6 10 ms 14 ms 11 ms bbr01gnvlsc-bue-4.gnvl.sc.charter.com [96.34.2.54] 7 12 ms 23 ms 15 ms chr-edge-02.inet.qwest.net [63.148.64.145] 8 19 ms 17 ms 16 ms atx-brdr-01.inet.qwest.net [67.14.14.134] 9 16 ms 67 ms 29 ms te4-4.ccr01.atl02.atlas.cogentco.com [154.54.10.61] 10 42 ms 46 ms 41 ms te0-3-0-3.ccr21.atl01.atlas.cogentco.com [154.54.83.181] 11 61 ms 40 ms 40 ms te0-1-0-2.ccr21.iah01.atlas.cogentco.com [154.54.2.82] 12 48 ms 55 ms 46 ms te7-1.ccr01.sat01.atlas.cogentco.com [154.54.29.34] 13 70 ms 79 ms 76 ms te7-1.ccr01.phx02.atlas.cogentco.com [154.54.6.249] 14 74 ms 71 ms 73 ms te2-1.mag01.phx02.atlas.cogentco.com [154.54.85.82] 15 71 ms 74 ms 73 ms vl3510.na41.b022559-0.phx02.atlas.cogentco.com [38.20.54.182] 16 70 ms 68 ms 74 ms [38.104.116.178] 17 73 ms 80 ms 73 ms ae2-0.io-phx1-ex8216-2.cnet.com [64.30.227.118] 18 70 ms 70 ms 71 ms phx1-rb-gtm2-tron-xw-lb.cnet.com [64.30.224.58]
Ping statistics for download.cnet.com Packets: Sent = 3, Received = 3, Lost = 0 (0.0%) Round Trip Times: Minimum = 70ms, Maximum = 71ms, Average = 70ms |
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The reason you are seeing higher (ie 100+ms) at the destination of these traces is because the sites you are pinging are on the other side of the country. The first two appear to be in or near Seattle WA and the third looks like Phoenix AZ. Those times look normal for east to west cost pings.
When we were having problems this past week the issue was with the 2nd hop in Charter's local network causing all ping times to be inflated across the board regardless of the destination. Now it is back to normal. |
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GvilleDSL |
Also, i should of made it more clear in my earlier post that obviously a lower ping time is always preferred but its always limited by distance. As a ping is the time it takes for data to travel to and from a certain location via routing. |
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15444104 (banned)
Member
2012-Oct-19 3:33 pm
said by GvilleDSL:Also, i should of made it more clear in my earlier post that obviously a lower ping time is always preferred but its always limited by distance. As a ping is the time it takes for data to travel to and from a certain location via routing. But why would the ping from Charter's own Kingsport TN, server being giving me pings of this, when those from Greenville, (as shown in other tests here) are only 12 ms? |
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I honestly don't know without looking at a trace route. I wouldn't worry about it...could be an error...speed test sites aren't always that accurate. |
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to motive77
hey motive77: i just signed up for charter internet earlier this month and the installer told me when areas get congested (at certain times, like when people get home and get on the internet at the same time), then you're going to see slower speeds.
Charter has a deployment team that is constantly trying to keep those situations to a minimum. I have seen my internet speeds slow down in the evenings as well, but usually it's not slower than 6Mbps. |
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motive78
Anon
2012-Oct-22 7:17 am
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motive78 |
to bruintennis
Its that time again... lag time. 10:30pst on a sunday and im too laggy to do anything useful.
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Bump for the guys out in CA. Hope you get it resolved soon. |
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