reply to hottboiinnc
Re: Not really. Well, technically, it was an overbilling, since they did send her a bill with that amount on it. Still, though, anyone who saw something like this would have to realize there was a mistake somewhere. Of course, in defense of whoever in the call center spoke to her, very large bills generally have to go to a higher-up for adjustment. As obvious a mistake as this was, its sheer magnitude is going to require someone in upper management to fix, even if the fix only requires a keystroke or two.
But it isn't things like this that bother me; it's things like this where the company flatly refuses to admit it made a mistake. I had a situation once where a local grocery store made a mistake on my grocery bill whereby an item was supposed to be 1.99, but the cashier accidentally entered 19.99, and I didn't notice it until I got home. I took my receipt back the next day and showed it to the owner, who simply asked if I'd like cash or a store credit. Since I was about to buy more food, I just told him to subtract it from my purchase when I checked out in a few minutes, which he did. True, it was an error, but I wasn't upset, since it was an easy one to make, and it was fixed with no problems.