| reply to BritanniaTec
Re: [OUTAGE] No Route in Nepean/ Stittsville Hey Britannia I'm running a surfboard SB6580. Had regular light patterns ever since the outage, modem diagnostics all appeared ok. |
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 TSI MarcPremium,VIP
join:2006-06-23
Chatham, ON
kudos:14 | reply to jkstraw
said by jkstraw:Any way to confirm the IP scarcity hypothesis? Just power cycled everything again - still no luck
It's looking like there are still some issues on Rogers end that need to be sorted out. No way to tell other then anecdotal evidence ATM...
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Marc - CEO/TekSavvy |
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| I'm still down in Stittsville too, dang. Long outage and serious for me, I need to get IRS forms downloaded and onto my main pc in order to meet a filing deadline on Monday, and IRS boys and girls don't play nice when you're late. Guess I will be spending some time at mcdonalds tomorrow with my netbook and a usb stick. Will teksavvy buy me a coffee? LOL |
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mlord
join:2006-11-05
Nepean, ON
kudos:9 Reviews:
 ·Start Communicat..
 ·TekSavvy Cable
·TekSavvy DSL
| reply to sbrook
said by sbrook:BritanniaTec ... the two west end head ends and TSI POIs in Ottawa are both on Richmond Rd! One in Westboro (which is probably the one you are on since your name is BritanniaTec, I would presume you live in Britannia!) and serves Ottawa west of Bank, Nepean North, Bells Cors. Err, no. Bells Corners, or at least the Lynwood Village portion, is served from the Fallowfield POI. |
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mlord
join:2006-11-05
Nepean, ON
kudos:9 Reviews:
·Start Communicat..
·TekSavvy Cable
·TekSavvy DSL
1 edit | reply to StylezXP6
said by StylezXP6: I'm back online now but I can only connect directly through the modem. I've tried 3 different routers and they all fail when trying to grab an IP, giving me a timeout issue. So seems we're getting there, but not quite there yet! That is very likely a problem entirely at your end, and under your control. What you need to do to fix it, is look up "factory reset" in the documentation for your modem, and do it after first connecting your desired router to the modem. Do the factory reset, and it should then allow the router to work.
This confusing problem is due to the Modem/Rogers only allowing two MAC addresses (total) to get DHCP responses. A MAC address is a unique identifier for a networking device, eg. the WAN port on a router or a PC. The Modem/Rogers remembers the MAC addresses, and doesn't allow anything else to connect directly. A Factory Reset clears them from memory (so to speak), allowing different equipment to connect afterward. |
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jkstraw
join:2012-10-12
Stittsville, ON | reply to TSI Marc
Just went through the power cycle procedure again - still offline. Going to have to pursue other options (teleworker wife) come Monday morning.
Any updates would be appreciated |
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| I am still down in Stittsville also. |
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 sbrookPremium,Mod
join:2001-12-14
Ottawa
kudos:4
·TekSavvy Cable
| reply to mlord
thanks mlord ... That's interesting ... and does make sense (after all Bell's Cors. is probably closer to Fallowfield than almost any other place than Fallowfield Village! I was going on the historical footprints and had no responses out of people from Bells Cors. when I did the map. I would imagine the western boundary of RCHRD would now be HWY 416 then.
I still remember the days when Bells Corners was in the Boonies: half way to Carleton Place almost. There was virtually nothing west of Shoppers City West until the village of Bells Corners! You definitely had left Ottawa when you got to BC!
Oh how times have changed and changed again.  |
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| reply to stittsville14
I have tried a modem factory reset - no joy so far (it has been about 20 mins). Selected factory reset then restarted thru modem control panel. On first reboot known cpe mac addresses said max 2 and had no entries. Now after a subsequent boot about 15 mins later it says max 1, still no entries. At the router nothing has changed, no ip addr.
Can't help but feel teksavvy has abandoned us here, everyone seems to have stopped working on this partway though last evening. No updates in the direct forum either. |
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| reply to TSIElizabeth
Here's an interesting symptom, I have a new DCM476 that was just provisioned, and now instead of only getting a 198.* IP like I was on my DCM425 a couple of days ago I now only get an IPv6 address. Both the IP I'm assigned and my default are IPv6 only.
Still no service though. Day 5 for me. |
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jkstraw
join:2012-10-12
Stittsville, ON | reply to stittsville14
I somewhat agree - kudos to Marc for pulling a long day to help with understanding the situation - but I just spoke to support and got the 'nothing we can do - it is all Rogers fault' response. This after Marc confirmed TS made mistakes as well. |
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TSI MarcPremium,VIP
join:2006-06-23
Chatham, ON
kudos:14 | Just got word from Rogers that whatever DHCP issues there are will be looked into today...
The routing issue on our end has been resolved since yesterday. If you're still offline please make sure we know about your situation so we can make sure Rogers looks into it.
--
Marc - CEO/TekSavvy |
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sbrookPremium,Mod
join:2001-12-14
Ottawa
kudos:4 Reviews:
·TekSavvy Cable
| reply to TSIElizabeth
It's a shame that Rogers isn't consisitent about the naming that got passed on to you so that you ended up with two POIs referred to by the street address on Richmond Rd.
Rogers host names for the two sites
RCHRD (which is the low numbered Richmond Rd. headend in Westboro)
FLFRD (which is the high numbered Richmond Rd. headend in the rural village of Fallowfield)
It would behoove both you and Rogers if the one in Fallowfield was referred to as the Fallowfield head end/POI.
Perhaps you and Rogers should agree to call these head ends
Richmond Rd, Westboro or RCHRD or Westboro
and
Richmond Rd, Fallowfield or FLFRD or Fallowfield
So as to eliminate the confuusion |
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mlord
join:2006-11-05
Nepean, ON
kudos:9 Reviews:
·Start Communicat..
·TekSavvy Cable
·TekSavvy DSL
| reply to sbrook
Okay, my neighbour now has TSI Internet working again, on one of the 198.* addresses. He is actually across the street from me, on a different cable segment, on the same local (neighbourhood) node. That node is fibre connected to the Fallowfield POI, where we each appear to be on different CMTSs.
He's on 10.124.7.129 (8/4 bonding), whereas I'm on 10.124.5.1 (4/1 bonding). |
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| reply to TSI Marc
Still no IP for me this morning. Is my original post in the direct forum enough for making sure you guys know? |
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| reply to stittsville14
I have just gone though an hour long process resetting the modem to factory defaults for the 2nd time (this time leaving the eth cable disconnected for 45 mins before reattaching) and there is no change. Just mentioning as it may save folks some time to not go down that road. |
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| reply to chromius
No worries, if you have already contacted us in Direct there would be no reason to post again.
With that being said, I just responded to your thread in Direct letting you know what information we need to place a ticket on the account for you.
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TSI Keith (E-Services) - TekSavvy Solutions Inc.
Authorized TSI employee ( » TekSavvy FAQ »Official support in the forum ) |
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| reply to TSIElizabeth
Any updates from Rogers today? I'm still out in Barrhaven. |
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| No further updates at this time. If you have not opened a ticket for this issue already please contact us here: »TekSavvy Direct so we can provide you with the information we would need in order to do so. Please provide you account info and if possible you IP address when you post there.
Thank you,
Keith
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TSI Keith (E-Services) - TekSavvy Solutions Inc.
Authorized TSI employee ( »TekSavvy FAQ »Official support in the forum ) |
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| Obviously theres still a widespread problem, is there no master ticket currently open? Very frustrated at this point, particularly in needing to open a ticket for dhcp now when i had reported no dhcp yesterday.. I feel for folks that are down and have no phone or internet by which to report their individual issue, if thats what is now required to expect a fix.
I think i must have set a new record for data use on my phone this weekend LOL |
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