O Canada! > Canadian > TekSavvy > [OUTAGE] No Route in Nepean/ Stittsville

reply to pulp46

Re: [OUTAGE] No Route in Nepean/ Stittsville

reply to chromius
great. that's awesome to get some confirmation.
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Marc - CEO/TekSavvy

reply to TSIElizabeth
A typical dose of Rogers forgetting the total impact of their node splits on their TPIA clients.

reply to TSI Marc
I need my internetz for work. If I can get a heads up of a possible outage.... the more work I can accomplish when its online so as to alleviate the pain of being swamped when it returns. LOL

It's hard to know pulp ... Rogers doesn't warn its own customers that it's doing work, so they sure as hell aren't going to notify the TPIAs. After all, residential internet shouldn't be life or death ... according to Rogers!

reply to TSI Marc
I'm trying to connect from work but so far no luck.
I'll do a reboot when I get home.

reply to pulp46
yeah, unfortunately we don't get any warnings either..

I hope that the same areas don't get shuffled around too often.. somehow I have it in my mind that this will all settle down after a while and we get enter into a period of steadiness.
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Marc - CEO/TekSavvy

reply to mmasse
k, hopefully it just needs a kick start.
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Marc - CEO/TekSavvy

Well, they're definitely NOT done working on the Fallowfield POI -- not everyone has 8/4 yet, so more work to be done. Hopefully without big outages.

Oh SNAP! I'd forgotten about that... still not upgraded here in Carp. My lord!

reply to stittsville14
Yea... I'm at school now, haven't made it home to check on updates. It's a "stay at school with internet" or "go home to who knows what". I would rather come home to a giant dinosaur in my living room then having no internet . *sigh*

In my experience, finding a giant dinosaur in your home is much more likely than finding that Rogers has fixed something. I had Rogers wait three years to replace a faulty buried cable that was interfering with our ability to get the HD TV channels we were paying for that period. They fixed it just in time for me to abandon them and go completely digital OTA. They wondered why I didn't find their retention offer to be enticing. LOL. I'm actually kinda glad to have Teksavvy as a middleman, I just cannot abide the stress of dealing with Rogers.

reply to mlord
Interesting. My area has not been upgraded yet (still 4x1), yet the 1 hour lease times we've had for the past 5 or 6 months is back to 7 days. I still have the same 24.x.x.x IP address I've had since June or July of 2011.

reply to TSI Marc

That is great to hear thank you for confirming!

Hopefully we'll have some more good reports soon.

Not fixed for me. Still no ip address.

reply to TSI Keith
I'm very frustrated to find out now that despite my direct form post you did not create a ticket for me.

I have reviewed your thread on the direct forum and I do apologize. The ball was definitely dropped on this one, the conversation revolved around your IP address which is certainly the most important part of a DHCP issue, however the rest of the information we would need, the template that we must complete, to open a ticket with Rogers was not provided/requested until today.

I will get this ticket submitted for you ASAP if you can stop by your direct post one more time there is still a little bit of information missing.

Thank you,
Keith
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TSI Keith (E-Services) - TekSavvy Solutions Inc.
Authorized TSI employee ( »TekSavvy FAQ »Official support in the forum )

Internet just came on for me in Barrhaven.

Thank you Keith for your quick response.

Good to hear! Please let us know if we can assist you with anything else.