| reply to TSIElizabeth
Re: [OUTAGE] No Route in Nepean/ Stittsville In barrhaven. No phone or Internet service yesterday for a few hours. And this morning no service from at least 4am onward. Still no service now at 410 pm. So doesn't look like all is fixed! |
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Reviews:
 ·Start Communicat..
 ·TekSavvy Cable
·Rogers Hi-Speed
| reply to mlord
said by mlord:said by TSIElizabeth:other parts of Ottawa may be affected as well with DHCP symptoms (169) 169.* IP addresses don't come from the modem or Rogers -- they are auto-assigned (a fallback mechanism) by some operating systems (eg. Apple OS/X) when DHCP fails completely. Including Windows PCs FYI.
Also, this is weird because we are in the westend too (Kanata) and the connection hasn't dropped for a month...Fallowfield POI. Seems like not everyone even on the same POI was affected?
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mlord
join:2006-11-05
Nepean, ON
kudos:9 Reviews:
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·TekSavvy Cable
·TekSavvy DSL
| said by d4m1r:Also, this is weird because we are in the westend too (Kanata) and the connection hasn't dropped for a month...Fallowfield POI. Seems like not everyone even on the same POI was affected? Just don't reboot your modem or disturb the setup, and it will likely continue operating. Like I said, my neighbour lost his service Wednesday evening around midnight, but ours here is still working. Same node, same POI. |
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| Internet out sometme overnight in north kanata. Still dead. Went through diagnosis before finding this forum. Cable modem shows diag screen all ok if you manually create a link to its 192.168.100.x network -- however it will not answer any dhcp requests once it has link to the cable. You can tcpdump the link and see lots of ARP requests go by.
In the end, i,m just confused as the to whether I need to open a ticket or just simply wait. For a global fix. |
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| I would suggest to open a ticket that way it can record your downtime. |
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| reply to KanataNorth
Still no internet in stittsville - though I can ping 24.246.5.97 and 24.246.55.22, i can't get anything else and not to any dns servers. Frustrating that between rogers and teksavvy they can't even figure out that the problem has not yet been solved. |
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| reply to TSIElizabeth
Yes we are still out as well. Barrhaven area. Frustrating! Strange that some have been resolved and some not. My husband tried to call support but unable to get through.... So gave up. Hoping that a "global fix" will help us. |
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| reply to TSIElizabeth
Still out for me. According to my syslog messages, I lost connection at home on Oct 11 at 4:30AM and have not been able to reconnect since. I am also getting a 198.84.x.x address instead of my usual 24.x.x.x address. I've reset the modem numerous times, and frequently try to do dhcp queries still get nothing useful. I can only ping the gateway, nothing beyond. |
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| reply to Jem33
Still out for me as well (downtime: 48 + hours, since Oct 11 6am). Tried to call Teksavvy support via phone but gave up waiting for someone to respond. I hope this gets fixed asap for everyone who gets affected. |
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| reply to TSIElizabeth
Internet he been down in stittsville since Thursday morning and is still down. |
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| reply to Kanata1
Still down this am in Stittsville - no dhcp at all now, just like last night. Into the 3rd consecutive day of outage now. Sigh. |
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 TSI MarcPremium,VIP
join:2006-06-23
Chatham, ON
kudos:14 | Geez. Unreal. |
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 Pabl0Proud Owner Of The Cornballer
join:2004-08-11
Kanata, ON | Your kidding right? Is that your expert opinion? |
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TSI MarcPremium,VIP
join:2006-06-23
Chatham, ON
kudos:14 | No, that's my, what's the heck is going on / magnum zoolander look.
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Marc - CEO/TekSavvy |
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TSI MarcPremium,VIP
join:2006-06-23
Chatham, ON
kudos:14 | Here's what I'm being told:
This issue was already escalated and as per the updates we have received from our engineering department, the issue should have been resolved. However, you will need to have the customers power-cycle their modems and the devices connected to their modems.
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Marc - CEO/TekSavvy |
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TSI MarcPremium,VIP
join:2006-06-23
Chatham, ON
kudos:14 | reply to TSIElizabeth
Those still not online, have you guys turned off all your equipment? Wait like 5 minutes while offline.. Start the modem.. Wait until its fully online, then start the rest of your equipment?
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Marc - CEO/TekSavvy |
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| reply to TSIElizabeth
Still out in barrhaven this morning. This really is unacceptable especially since we can't get any answers from support as to estimated fixes and we can't even get through on the phone to |
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Pabl0Proud Owner Of The Cornballer
join:2004-08-11
Kanata, ON | reply to TSI Marc
Just did this again. Still get a 198.85.x.x ip but unable to get a route off the subnet.
But if the engineers say its fixed... |
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TSI MarcPremium,VIP
join:2006-06-23
Chatham, ON
kudos:14 | reply to Jem33
said by Jem33 :Still out in barrhaven this morning. This really is unacceptable especially since we can't get any answers from support as to estimated fixes and we can't even get through on the phone to
I'm with you... We're being told its fixed.. Either it's not or its a different problem.
Can you post in the direct forum so we can get your info and call you? There have been many outages this week and wait times are extra long.. We have more staff that we hired and back to school is calming down now so wait times should be normal soon again hopefully.. If not ill hire more staff if needed... Doing everything we can...
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Marc - CEO/TekSavvy |
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TSI MarcPremium,VIP
join:2006-06-23
Chatham, ON
kudos:14 | reply to Pabl0
Yeah something is up for sure then.. Maybe it's a different problem I don't know but you guys need some help that's for sure.
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Marc - CEO/TekSavvy |
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