Topic 'Re: my internet blocked after exceeding 250GB by 1GB.' in forum 'Suddenlink' - dslreports.com

Re: my internet blocked after exceeding 250GB by 1GB.

Sat, 13 Oct 2012 18:40:31 EDT

Gaff posted : I doubt that would even be legal.

Re: my internet blocked after exceeding 250GB by 1GB.

Sat, 13 Oct 2012 14:52:05 EDT

areacode304 posted :

said by l33txp:

Are overage charges going to be retro? As in, I go over this month, then when charges start up again I am still billed for it??

Oh man. If they did that, can you imagine the excessively pissed-off customers calling in? Hold times at the call center would be measured in days. People would straight-up revolt.

That said, I'd sure like to see them try.

Re: my internet blocked after exceeding 250GB by 1GB.

Sat, 13 Oct 2012 13:11:54 EDT

moldypickle posted : I would really doubt it. That'd be an even larger PR disaster than putting the caps in place was originally (see T.W.).

Re: my internet blocked after exceeding 250GB by 1GB.

Sat, 13 Oct 2012 12:22:29 EDT

l33txp posted : Are overage charges going to be retro? As in, I go over this month, then when charges start up again I am still billed for it??

Re: my internet blocked after exceeding 250GB by 1GB.

Fri, 12 Oct 2012 21:51:25 EDT

moldypickle posted : HEADS UP!!!!!

Sorry, but that's just way to great to let go. The ban hammer is your first warning! LMAO

In seriousness though, glad we at least heard it here vs wondering what on earth is going on when people start poping up w/ the warnings.
--
20/2 Suddenlink : Current
5/1 CMA : Old
15/2 TWC : Old

Re: my internet blocked after exceeding 250GB by 1GB.

Fri, 12 Oct 2012 14:35:04 EDT

anon posted : Hi hoppers- My name is Shannon and I am with Suddenlink. This week we re-started our bandwidth usage notification process. Customers will receive a notification when their usage approaches or exceeds the established allowances. At this time, we are not charging for overages. If you have any further questions please feel free to contact me directly at shannon-AT-suddenlink-DOT-com. Thanks!

Re: my internet blocked after exceeding 250GB by 1GB.

Fri, 12 Oct 2012 08:35:28 EDT

Sometwo posted : It's temporarily disabled, which is still disabled. There is another thread here where it can be a hassle getting back online if you don't plan a head and have the account number ready... If there is no cap, and no over charges, they have no reason to temporarily disable accounts for going over.

The should have sent emails out saying overages were suspended until they fix their broken meters, update the bandwidth meter page saying the meter is disabled, stop disabling accounts, and notify people via mail one month before they're ready to cap. It seems like they are intentionally sweeping the fact that their meter is broken and there is no cap now under the rug.

Re: my internet blocked after exceeding 250GB by 1GB.

Thu, 11 Oct 2012 22:22:48 EDT

NormanS posted :

said by hoppers :

if they do start charging for overage, how much
will I be billed for just 1GB over the limit in the
entire billing period?

I don't know about SuddenLink. But at least one other ISP billing overage will bill $10 whether their users are 1GB, or 50GB over.
--
Norman
~Oh Lord, why have you come
~To Konnyu, with the Lion and the Drum

Re: my internet blocked after exceeding 250GB by 1GB.

Thu, 11 Oct 2012 21:01:20 EDT

moldypickle posted : It's not disabled though. It's just a webpage saying "you did wrong, enter account number, go play again"

Re: my internet blocked after exceeding 250GB by 1GB.

Thu, 11 Oct 2012 19:51:13 EDT

Sometwo posted : It's surprising because there was no notification and they just blocked him. They should have warned him as they're supposed to do when you reach 80%, and also since there is no charges, they have no reason to disable his account.

Re: my internet blocked after exceeding 250GB by 1GB.

Thu, 11 Oct 2012 19:46:14 EDT

Cabal posted : Is there a way to change your setting without going over the cap? Those walled garden approaches tend to leave you in a hung state if you aren't using the ISP's nameservers or have something else out of the ordinary configured.
--
If you can't open it, you don't own it.

Re: my internet blocked after exceeding 250GB by 1GB.

Thu, 11 Oct 2012 18:53:15 EDT

moldypickle posted : 251 IS still over 250, isn't it? Not sure why you were surprised about the notification.....

Re: my internet blocked after exceeding 250GB by 1GB.

Thu, 11 Oct 2012 17:24:59 EDT

jh2010 posted : The Cap/Overage problem was fixed in Australia many years ago.
They still have caps, but to stop the ridiculous overage bills, they limit your bandwidth until the billing period cycles over(Land connections only. The issue still exists for Cellular Internet).

This way there are no Overage Bills and everyone is happy.
Note: that you can usually upgrade to the next tier(GB Wise) if you want to.

Re: my internet blocked after exceeding 250GB by 1GB.

Thu, 11 Oct 2012 15:00:40 EDT

Sometwo posted : No. They should send out emails or letters again a month before the they have got their crap together and are ready to start capping.

Re: my internet blocked after exceeding 250GB by 1GB.

Thu, 11 Oct 2012 13:42:54 EDT

anon posted : my total usage for the billing period is 251GB....
just 1GB over.... so I guess it's not that bad.

if they do start charging for overage, how much
will I be billed for just 1GB over the limit in the
entire billing period?

Re: my internet blocked after exceeding 250GB by 1GB.

Thu, 11 Oct 2012 12:02:59 EDT

crazydog posted : Would you rather they not tell you and have surprise overage charges on your bill?

You won't, because right now overage charges are suspended, but I'd say it's a good thing that at least they tell you when you do go over, for when overage charges are in place.

my internet blocked after exceeding 250GB by 1GB.

Thu, 11 Oct 2012 11:11:28 EDT

anon posted : Didn't Suddenlink say they are currently not enforcing the cap?

Well... I woke up this morning to a rude surprise! My internet
access was completely blocked. Every page that I open directed
me to a "Usage Advisory" page. I was forced to accept a future
notification preference and enter my full account number. After
I clicked okay, it told me there would be a 60-second delay
before my internet access would be back. It worked fine after
that.

Any guesses as to how much usage I've exceeded? 1GB.
Yes, ONE single GB. :(

Here's a screenshot of the page that Suddenlink used to block me.

»img706.imageshack.us/img706/8728···sdgj.jpg