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ILpt4U
Premium
join:2006-11-12
Lisle, IL
kudos:9
Reviews:
·AT&T U-Verse
reply to gigglesthecl

Re: Troubleshooting U-Verse, unstable jitter and ping

Can you post a tracert or two from your home connection out to the world? (yahoo, google, dslreports, cnn, etc)

Also, if you have a Windows machine, download & install the UVrealtime program (uvrealtime.com) & post screenshots of the main page (with private IP wiped out), bits loading chart page, and error page


gigglesthecl

join:2011-05-11
Cary, NC

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Here are my current UVRealtime screenshots. As of right now my phones aren't working either and my internet is intermittent every few minutes. You can clearly see something isn't right.


ILpt4U
Premium
join:2006-11-12
Lisle, IL
kudos:9
Reviews:
·AT&T U-Verse

You need a technician visit -- your iNID is only running on 1 pair of what should be a bonded 2 pair service -- hence the errors and very intermittent service

Either give 800.288.2020 a call and speak to tech support, post in the Direct forum linking to this thread, or send an email to the AT&T Social Media Support team @ uversecare@att.com, again containing a link to this thread, as well as with your account information