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mystycs
join:2006-10-28
Forest Hills, NY

mystycs

Member

[TWC] New Modem SB6141 Slower Speeds?

So i installed and provisioned my new modem. I was getting 20/1 on my turbo plan with a ubee U10C018.

Now i have a SB6141 But i am getting 10/1.

Any idea for this? Should i call in or possibly my modem isnt tweaked or a lemon?
tragik74
join:2012-10-12
Flushing, NY

tragik74

Member

SB6141 doesn't support turbo plan.
mystycs
join:2006-10-28
Forest Hills, NY

mystycs

Member

There's nothing we can do? How does a DOCSIS 3 modem not support this?
tragik74
join:2012-10-12
Flushing, NY

tragik74 to mystycs

Member

to mystycs
could try call twc and upgrade to extreme plan for $55, after 1 year downgrage to standard

dellsweig
Extreme Aerobatics
MVM
join:2003-12-10
Campbell Hall, NY

dellsweig to tragik74

MVM

to tragik74
said by tragik74:

SB6141 doesn't support turbo plan.

Modem has nothing to do with turbo....

Also - I purchased a 6141 and had the same issues with 30/5 service - I was getting 5/1 with the modem. TW insisted they provisioned it correctly so I swapped it with a replacement from Amazon.

The new modem worked fine 30/5. Not sure if the old one was bad or TW just screwed up the provisioning
Fleeced
join:2012-10-06

Fleeced

Member

The D3 modems don't support the turbo boost that you get for a few seconds of a download which shows up on speed tests. Sounds like you're on Standard which is 10/1.

Jabbu
Premium Member
join:2002-03-06

Jabbu to mystycs

Premium Member

to mystycs
TWC does not offer powerboost with any docsis3 modem, regardless of what speed tier you are on.

Natedog321
join:2001-01-10
Raleigh, NC

Natedog321 to mystycs

Member

to mystycs
Call TWC, your account is probably not set up correctly. Coding may have to change for your new modem to work properly.

flushing910 to mystycs

Anon

to mystycs
did you resolve the problem?