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mystycs

join:2006-10-28
Forest Hills, NY

[TWC] New Modem SB6141 Slower Speeds?

So i installed and provisioned my new modem. I was getting 20/1 on my turbo plan with a ubee U10C018.

Now i have a SB6141 But i am getting 10/1.

Any idea for this? Should i call in or possibly my modem isnt tweaked or a lemon?


tragik74

join:2012-10-12
Flushing, NY

SB6141 doesn't support turbo plan.


mystycs

join:2006-10-28
Forest Hills, NY
reply to mystycs

There's nothing we can do? How does a DOCSIS 3 modem not support this?


tragik74

join:2012-10-12
Flushing, NY
reply to mystycs

could try call twc and upgrade to extreme plan for $55, after 1 year downgrage to standard



dellsweig
Extreme Aerobatics
Premium,MVM
join:2003-12-10
Campbell Hall, NY
kudos:1
reply to tragik74

said by tragik74:

SB6141 doesn't support turbo plan.

Modem has nothing to do with turbo....

Also - I purchased a 6141 and had the same issues with 30/5 service - I was getting 5/1 with the modem. TW insisted they provisioned it correctly so I swapped it with a replacement from Amazon.

The new modem worked fine 30/5. Not sure if the old one was bad or TW just screwed up the provisioning
--
Nothin' left to do but smile smile smile

Fleeced

join:2012-10-06
kudos:2

The D3 modems don't support the turbo boost that you get for a few seconds of a download which shows up on speed tests. Sounds like you're on Standard which is 10/1.



Jabbu
Premium
join:2002-03-06
reply to mystycs

TWC does not offer powerboost with any docsis3 modem, regardless of what speed tier you are on.



Natedog321

join:2001-01-10
Newburgh, NY
reply to mystycs

Call TWC, your account is probably not set up correctly. Coding may have to change for your new modem to work properly.


reply to mystycs

did you resolve the problem?