| reply to delacrouz
Re: URGENT : Acanac auto-renewal : how to get my money back? Seriously? You thought it was a joke and so you ignored it? I'm sorry, but you got what you deserved there. Unfortunately I can only assume that you got refunded, since there have not been any follow-up rants.
I'd love to know why you consider an invoice to be threatening to a customer though... |
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| i didn't ignore it, i just couldn't do anything because they've charged me on my credit card without asking me. The problem was due to a confusion, they auto renew the contract on the first date of contact.. which wasn't the date of payment (in september).. normally, i used to pay for 1 year of entire service, not for only 11 months...
And unfortunately, almost 2 months after the incident.. no news from the refund and.. no news from acanac since 2 weeks.. |
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| That's a classic, same thing happened to me a few years ago. They'll refuse to give you a full refund because they'll say they provided you the service during the time they're stalling you in retention. They'll deduct the full price for the time since August 19th from your refund. |
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