| [iPhone] iPhone + UPS: Lost or Stolen :( I walked into an AT&T retail store on Tuesday afternoon to get a new iPhone 5. They were out of stock at the store, so they said I had to order one and it would be shipped to my home address. The salesperson told me that the iPhone 5 64GB that I purchased would be delivered in 3 to 5 days.
That evening, I received an e-mail from AT&T with a UPS tracking number. The next day, I checked the tracking number and my phone was in Memphis and my delivery was scheduled for Friday. I work all day long and there is no one at home to receive packages, so I used the UPS MyChoice website to "Release Authorization Signature" electronically. I would have typically just signed the InfoNotice they usually leave and get it delivered the next day, but I saw the new advertisements for doing it electronically on UPS's website - so I figured - why not? It's the same as the little post-it....
My phone went out for delivery Friday morning and the UPS website indicates it was delivered around 1:00 PM with a location of "FRONT PORCH" noted.
The problem?
There is no package here. I checked all around my front porch and in the bushes to the side. Zip. Nada.
I called UPS and they said to call AT&T.
AT&T created a missing package report and the customer service rep seemed to indicate that it would be a few days for the report to be processed and that - hopefully - a new phone would be sent. His wording seemed awfully careful. The first time he talked me through the process he said the claim would be take a few days and then they'd ship me a new phone. Before we hung up, we talked through the process again, and he through in the "hopefully" bit.
So, either my phone was lost during shipment and UPS has wrong data indicating it was delivered, or someone stole it off my front porch. Also - I'm fairly sure I'm screwed because of the electronic signature authorization. If that's the case - I wonder if home owner's insurance covers stolen packages? |
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| Someone took it or even the UPS guy himself stole it knowing you would be screwed for granting authorization to leave it. Trust me he knows what is in that package as i'm sure he delivered a ton of them. Good luck.
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dream your dreams with open eyes and make them come true... |
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 StacyFotoDoguePremium
join:2001-11-02
New York, NY | reply to iphone5less
I had a similar situation years ago when I ordered a camera from Chicago. UPS claimed someone signed for it but the signature was illegible and the address didn't seem to match. To add to all this, it was an unusual camera and the last one the dealer had in stock.
So I called my credit card company, told them I never received the item, and they cancelled the charge. If you used a credit or debit card I'd suggest you do the same. Let AT&T and UPS sort it out on their own. |
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 McLovinChicka chicka yeahPremium
join:2005-06-12
Fairbanks, AK
 ·GCI.net
| Yeah, I would follow Stacy  's suggestion and file a claim with your CC company. Any company worth a damn will have a 0 tolerance fraud policy, and reversing the charge puts the investigation on AT&T, leaving you worry free and make them find your phone.
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Tube surfin' at 22Mbps/2Mbps |
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 HallPremium,MVM
join:2000-04-28
Dayton, OH
kudos:2 | reply to iphone5less
said by iphone5less : So, either my phone was lost during shipment and UPS has wrong data indicating it was delivered, or someone stole it off my front porch. Also - I'm fairly sure I'm screwed because of the electronic signature authorization. It wasn't lost during shipment if the tracking shows it being delivered to your house. I also believe you're screwed since you waived the signature requirement. UPS can stand firm and behind their driver's claim that he/she left it where they said they left it and suggest someone stole it. Theoretically, you could have it and claim it wasn't where UPS said they left it. |
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 loliPremium
join:2002-08-26
South Richmond Hill, NY
·Earthlink Cable ..
| reply to iphone5less
I would have just let them attempt delivery and picked up the package the next day at the depot or whatever.
I'm sure waiting 12 hours would have not killed you. Unless I'm mistaken with how that UPS MyChoice feature works, I prefer not have anything left on my porch.
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Verizon FiOS 35/35 »bit.ly/RVzC75 |
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| reply to iphone5less
I once ordered a Magic Mouse from Apple store and it was shipped FedEx
I was home and after my usual delivery time had passed I check tracking
It showed it had been delivered and signed for
My address is 1255
It had been delivered to 1522
I walked over to that address and knocked on door
A really old lady answered and I explained situation
She hadn't known what to do with the package and was relieved to get rid of it
I was relieved to have my purchase without a bunch of hoops to jump thru.... |
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H_T_R_NPremium
join:2011-12-06
Valencia, PA
kudos:1 Reviews:
 ·voip.ms
·Armstrong Zoom ..
| reply to McLovin
said by McLovin:Yeah, I would follow Stacy 's suggestion and file a claim with your CC company. Any company worth a damn will have a 0 tolerance fraud policy, and reversing the charge puts the investigation on AT&T, leaving you worry free and make them find your phone.
Why is is AT&Ts responsibility for something that was either mis-delivered by UPS or stolen off the OPs porch? I would think that as soon as UPS took possession of the package it is no longer AT&Ts issue. |
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HallPremium,MVM
join:2000-04-28
Dayton, OH
kudos:2 | That is completely true, but ATT and the shipping companies should have a "good" relationship based on the amount of shipping volume and they might have a way to work things out. |
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H_T_R_NPremium
join:2011-12-06
Valencia, PA
kudos:1 Reviews:
·voip.ms
·Armstrong Zoom ..
| said by Hall:That is completely true, but ATT and the shipping companies should have a "good" relationship based on the amount of shipping volume and they might have a way to work things out.
But how is AT&T or the credit card company involved? If you send a package to me and UPS delivers it to the wrong address or my neighbor steals it, are you saying you would refund my money? |
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StacyFotoDoguePremium
join:2001-11-02
New York, NY
1 edit | said by H_T_R_N:But how is AT&T or the credit card company involved? If you send a package to me and UPS delivers it to the wrong address or my neighbor steals it, are you saying you would refund my money?
Most banks and credit card companies promise to reverse charges if, for any reason, we're not satisfied, and we all pay enough in various interest and fees for this service.
If the original deal was that AT&T agreed to deliver the phone, chose UPS as their means of delivery, and the phone was never received, then iPhone5less is totally within his rights to cancel the charge. The phone should've been insured by AT&T so it's not like they're out the full cost of the phone.
I recently received a $15 SIM from StraightTalk and delivery instructions indicated it had to be signed for. If AT&T and UPS failed require a signature for an iPhone then the burden is on them.
EDIT: I would give them a week or so for them to make it right, but I wouldn't wait months, paying on a two year contract, while they slowly sort it out. |
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HallPremium,MVM
join:2000-04-28
Dayton, OH
kudos:2 | reply to H_T_R_N
As it is, UPS can rightfully stand by their driver's claim of having left the package and at the right address. ATT can deal with UPS and possibly work things out to the benefit of the customer. |
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 pcdebbRIP dadkinsPremium
join:2000-12-03
Brandon, FL
kudos:5 | reply to iphone5less
isnt there an ESN on the phone that can be tracked if someone is stupid enough to try and activate it?
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 djrobx
join:2000-05-31
Valencia, CA
kudos:1
·VOIPo
 ·Verizon Wireless..
·RoadRunner Cable
 ·AT&T U-Verse
| reply to iphone5less
I risked it for the lightning adapter, but I'd never pre-sign for a phone. Someone at UPS stole my phone 3GS back in the day, and it was a complete nightmare to get fully credited (remember, you have to not only get your purchase price refunded, but your eligibility/subsidy reinstated). At least in my case, the tracking info clearly showed that it was never delivered.
Since you released authorization, UPS will most likely claim that it must have been stolen off your front porch, and that you released them from liability for it. Unless you have surveillance footage you have no way to prove otherwise.
Homeowner's insurance most likely won't be worth it. You don't have proof that it was even stolen from your property. Even if they do, they'd raise your rates to compensate. Doesn't make sense to do this for such a small claim. Your loss is probably barely higher than the deductible.
Apple did promise me that they blacklisted my stolen phone, so apparently they have that ability.
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AT&T U-Hearse - RIP Unlimited Internet 1995-2011
Rethink Billable.
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| reply to iphone5less
Update:
Turns out UPS delivered it to the leasing office of my community, even though the proof of delivery says "FRONT PORCH".
I called AT&T to let them know that the package has now been successfully received and that they could cancel the claim.
Unfortunately, that's not how it works. The CSR couldn't jsut cancel my "missing package" report. Someone from AT&T Finance is going to call me and let me know next steps. The CSR I spoke with seemed to indicate that new phone would be headed my way and that I should return the phone I am currently in possession of to the AT&T retail store once the new phone arrives, else I'll be charged for 2 phones. |
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H_T_R_NPremium
join:2011-12-06
Valencia, PA
kudos:1 Reviews:
·voip.ms
·Armstrong Zoom ..
| reply to Hall
said by Hall:As it is, UPS can rightfully stand by their driver's claim of having left the package and at the right address. ATT can deal with UPS and possibly work things out to the benefit of the customer.
So you are saying that if you sent me a phone I bought from you and it was stolen from my front porch you would refund my money. |
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 RobIn Deo speramus.Premium
join:2001-08-25
Kendall, FL
kudos:3 | reply to iphone5less
I'm glad to hear you found your phone -- enjoy it!! |
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DaemonPremium
join:2003-06-29
San Francisco, CA Reviews:
 ·webpass.net
·AT&T U-Verse
·Comcast
| reply to Stacy
said by Stacy:Most banks and credit card companies promise to reverse charges if, for any reason, we're not satisfied, and we all pay enough in various interest and fees for this service. This isn't accurate. You can't simply buy something, not like it, and get a refund from the credit card company.
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-Ryan
I use Linux, OS X, iOS and Windows. Let the OS wars die. |
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 darciliciousCyber LibrarianPremium
join:2001-01-02
Forest Grove, OR
kudos:2
·Frontier FiOS
| reply to H_T_R_N
said by H_T_R_N:said by Hall:As it is, UPS can rightfully stand by their driver's claim of having left the package and at the right address. ATT can deal with UPS and possibly work things out to the benefit of the customer.
So you are saying that if you sent me a phone I bought from you and it was stolen from my front porch you would refund my money. He's not saying that all all.
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♬ Music is life ♬ |
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StacyFotoDoguePremium
join:2001-11-02
New York, NY | reply to Daemon
said by Stacy:Most banks and credit card companies promise to reverse charges if, for any reason, we're not satisfied, and we all pay enough in various interest and fees for this service. said by Daemon:This isn't accurate. You can't simply buy something, not like it, and get a refund from the credit card company.
To clarify, both my credit card company and my bank allow me to dispute a charge if the item isn't received, isn't as described, or the charge is unauthorized. If yours doesn't do this maybe you need to find a better bank. |
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