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sloooowdsl

join:2009-11-17

1 edit
reply to TSI Andre

Re: Current Outage Report/Update

Sorry double post.


TSI Andre
Got TekSavvy?
Premium,VIP
join:2008-06-03
Chatham, ON
kudos:25
reply to TSI Keith
sloooowdsl just confirmed with me that he is back online.. Anyone else seeing the same?

Thanks,

Andre

BritanniaTec

join:2012-10-13
Ottawa, ON
nope, the connection is dead here


TSI Andre
Got TekSavvy?
Premium,VIP
join:2008-06-03
Chatham, ON
kudos:25
said by BritanniaTec:

nope, the connection is dead here

:/ I just poked internally. Ill see what I get from them

Travis

join:2012-10-13
Kanata, ON
reply to TSI Keith
I just got back online around 5 minutes ago in Kanata.

kanata000

join:2012-10-13
reply to TSI Andre
I am back online but I am still MAC locked. I reset the modem, etc... DHCP doesn't work with other MAC addresses.

Also, I'm still being allocated a 198.84.x.x IP address. Is this a typical Teksavvy IP, or should I be getting something from the 24.x.x.x range?


TSI Keith
Premium
join:2012-07-09
kudos:7
reply to TSI Andre
I just got report of a customer who is not only back online, but online properly WITH a 198.x IP!!

Hopefully things are looking up now.

BritanniaTec, with your signal levels being out we need to wait for the scheduled tech visit to resolve you issue. With that being said if the outage is clearing then you should not have any further issues after that appointment
--
TSI Keith (E-Services) - TekSavvy Solutions Inc.
Authorized TSI employee ( »TekSavvy FAQ »Official support in the forum )

kanata000

join:2012-10-13
said by TSI Keith:

I just got report of a customer who is not only back online, but online properly WITH a 198.x IP!!

Yeah, but what about the MAC issue?


TSI Andre
Got TekSavvy?
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join:2008-06-03
Chatham, ON
kudos:25
said by kanata000:

said by TSI Keith:

I just got report of a customer who is not only back online, but online properly WITH a 198.x IP!!

Yeah, but what about the MAC issue?

I just asked Danielle to communicate with you. More than likely will be on your Direct post.
--
TSI Andre
Director of Service Delivery
Authorized TSI Employee ( »TekSavvy FAQ »Official support in the forum )
@AndreCleroux - Follow me on Twitter


TSI Danielle
Premium
join:2012-05-31
kudos:11
reply to kanata000
Hi Kanata000,

I see you've already got a thread going on the direct forum. We'll continue troubleshooting the mac lock there so we're not hijacking this thread.

Danielle
--
TSI Danielle
Social Media Relations
Teksavvy Solutions Inc.


TSI Andre
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join:2008-06-03
Chatham, ON
kudos:25
reply to TSI Keith
Try power cycling and let me know if that works - RE OTTAWA OUTAGE


TSI Andre
Got TekSavvy?
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join:2008-06-03
Chatham, ON
kudos:25
reply to TSI Keith
Hi guys,

We are working on Resolving Ottawa Issues. THank you for your patience.

As for Toronto, there are a few people that have mentioned that they are starting to get DHCP issues. If you are, can you please try power cycling and if the issue persists, please post your IP and account info in the »TekSavvy Direct forum.

Please label your subject as "Toronto DHCP".

Thanks,

Andre
--
TSI Andre
Director of Service Delivery
Authorized TSI Employee ( »TekSavvy FAQ »Official support in the forum )
@AndreCleroux - Follow me on Twitter

sloooowdsl

join:2009-11-17
reply to TSI Andre
said by TSI Andre:

sloooowdsl just confirmed with me that he is back online.. Anyone else seeing the same?

Thanks,

Andre

Yes back online this afternoon shortly after my above post. No power cycling required as I just hear a ding signaling incoming iMessage on iPad.


TSI Marc
Premium,VIP
join:2006-06-23
Chatham, ON
kudos:28
great!

mlord

join:2006-11-05
Kanata, ON
kudos:13
Reviews:
·Start Communicat..
reply to sloooowdsl
said by sloooowdsl:

Can not access direct forum on my phone.

Yeah, I noticed that too: My Telus phone can access this forum, but not the Direct forum. Weird. To get around it, I first connect my phone to a VPN, and then the Direct forum becomes accessible again through the VPN.

I wonder why Telus blocks the Direct forum?

mlord

join:2006-11-05
Kanata, ON
kudos:13
Reviews:
·Start Communicat..
reply to TSI Keith
said by TSI Keith:

I just got report of a customer who is not only back online, but online properly WITH a 198.x IP!!

So.. are the 198.* IP addresses actually valid TSI addresses now? Useful info to know, that. Please confirm.

Thanks.


Pabl0

join:2004-08-11
Canada
»whois.arin.net/rest/net/NET-198- ··· -0-1/pft

This is a TSI range.

Network
NetRange 198.84.128.0 - 198.84.255.255
CIDR 198.84.128.0/17
Name TS1-ROGERS
Handle NET-198-84-128-0-1
Parent NET198 (NET-198-0-0-0-0)
Net Type Direct Allocation
Origin AS AS5645
Organization TekSavvy Solutions Inc. (TS-1)
Registration Date 2012-07-23
Last Updated 2012-07-23
Comments
RESTful Link »whois.arin.net/rest/net/NET-198- ··· -128-0-1
See Also Related organization's POC records.
See Also Related delegations.
--
From Arrested Development
Narrator: Then George Sr. stumbled across a loophole in the Mexican legal system.
George Sr.: (holding up cash) I have money.


Sparty

@teksavvy.com
reply to TSI Keith

Terrible Ping

I didn't notice any problems yesterday but today I noticed all my pings are 800ms+ and I came here to investigate. Is this city wide? Central Ottawa


zacron
Premium
join:2008-11-26
canada
reply to Pabl0

Re: Current Outage Report/Update

Teksavvy has the following:

IP v4

TS1-ROGERS (NET-24-212-128-0-1)
24.212.128.0 - 24.212.255.255
TS1-ROGERS (NET-24-246-0-0-1)
24.246.0.0 - 24.246.95.255
TS1-ROGERS (NET-24-52-192-0-1)
24.52.192.0 - 24.52.255.255
TS1-ROGERS (NET-108-162-128-0-1)
108.162.128.0 - 108.162.191.255
TS1-ROGERS (NET-198-84-128-0-1)
198.84.128.0 - 198.84.255.255
PEER1-TEKSAVVY-02 (NET-65-39-196-0-1)
65.39.196.0 - 65.39.197.255
TEKSAVVY-BC-CABLE1 (NET-69-172-144-0-1)
69.172.144.0 - 69.172.191.255
PEER1-TEKSAV-02 (NET-69-28-224-0-1)
69.28.224.0 - 69.28.225.255
PEER1-TEKSAV-03 (NET-69-28-228-0-1)
69.28.228.0 - 69.28.228.255
PEER1-TEKSAV-04 (NET-64-34-65-0-1)
64.34.65.0 - 64.34.65.255
PEER1-TEKSAV-05 (NET-64-34-67-0-1)
64.34.67.0 - 64.34.67.255
PEER1-TEKSAV-06 (NET-69-90-36-0-1)
69.90.36.0 - 69.90.36.255
PEER1-TEKSAV-07 (NET-69-90-66-0-1)
69.90.66.0 - 69.90.66.255
PEER1-TEKSAV-08 (NET-69-90-38-0-1)
69.90.38.0 - 69.90.38.255
PEER1-TEKSAV-09 (NET-69-28-196-0-1)
69.28.196.0 - 69.28.196.255
PEER1-TEKSAV-10 (NET-69-90-241-0-1)
69.90.241.0 - 69.90.241.255
PEER1-TEKSAV-11 (NET-69-28-199-0-1)
69.28.199.0 - 69.28.199.255
PEER1-TEKSAV-12 (NET-64-34-28-0-1)
64.34.28.0 - 64.34.28.255
PEER1-TEKSAV-13 (NET-64-34-29-0-1)
64.34.29.0 - 64.34.29.255
PEER1-TEKSAV-14 (NET-64-34-30-0-1)
64.34.30.0 - 64.34.30.255
TEKSAVVY (NET-206-248-128-0-1)
206.248.128.0 - 206.248.191.255
PEER1-TEKSAV-01 (NET-216-187-106-0-1)
216.187.106.0 - 216.187.106.255
TEKSAVVY-ON-CABLE1 (NET-173-230-160-0-1)
173.230.160.0 - 173.230.191.255
TEKSAVVY (NET-69-165-128-0-1)
69.165.128.0 - 69.165.255.255
TEKSAVVY (NET-76-10-128-0-1)
76.10.128.0 - 76.10.191.255
TEKSAVVY (NET-69-196-128-0-1)
69.196.128.0 - 69.196.191.255
TEKSAVVY (NET-75-119-224-0-1)
75.119.224.0 - 75.119.255.255
TEKSAVVY (NET-108-175-224-0-1)
108.175.224.0 - 108.175.239.255
TEKSAVVY (NET-184-175-0-0-1)
184.175.0.0 - 184.175.63.255
TEKSAVVY (NET-173-246-128-0-1)
173.246.128.0 - 173.246.159.255
TEKSAVVY (NET-108-161-112-0-1)
108.161.112.0 - 108.161.127.255

IP v6
TEKSAVVY (NET6-2607-C000-1)
2607:C000:: - 2607:C000:FFFF:FFFF:FFFF:FFFF:FFFF:FFFF
TEKSAVVY-IPV6 (NET6-2607-F2C0-1)
2607:F2C0:: - 2607:F2C0:FFFF:FFFF:FFFF:FFFF:FFFF:FFFF

LINKS:
»whois.arin.net/rest/org/Teksav/n ··· sav/nets
»whois.arin.net/rest/org/TS-1/net ··· S-1/nets
--
"Lord giveth but he also taketh away"
»www.speedtest.net/result/2102768 ··· 8148.png


TSI Keith
Premium
join:2012-07-09
kudos:7
reply to mlord
As Pabl0 mentioned yes, the 198.x IPs that our customers have received are official TekSavvy IPs


TSI Keith
Premium
join:2012-07-09
kudos:7
reply to Sparty

Re: Terrible Ping

Ottawa issues are not speed/ping related. It is instead an issue with being unable to surf due to IP not routing.

If you are having issues with speeds/ping times and have not already contacted us please post in the direct forum: »TekSavvy Direct so we can look into this for you
--
TSI Keith (E-Services) - TekSavvy Solutions Inc.
Authorized TSI employee ( »TekSavvy FAQ »Official support in the forum )

arth33

join:2008-06-04
K1X1M4
reply to TSI Keith

Re: Current Outage Report/Update for 10/16

I'm still down. I've powered cycled a couple of times now and I'm still not picking up an IP address. I'm in Ottawa on the St. Laurent POI. For me though, it all only started last night. I guess my DHCP lease expired.

[I have opened a ticket up in the TekDirect forum].


TSI Andre
Got TekSavvy?
Premium,VIP
join:2008-06-03
Chatham, ON
kudos:25
Let me get someone on that right away for you.

arth33

join:2008-06-04
K1X1M4
I'm back up now. I was down for about 14 hours, but then suddenly I came back online while I was at work. So all's good in Ottawa. Thanks Andre.

ry29

join:2010-05-12

1 edit
reply to TSI Keith

Re: Current Outage Report/Update for 10/18

Update: Now resolved

Down today in Ottawa (Richmond poi). DCM475 is stuck:

PC Connectivity:
USB: N/A
Ethernet: 1G BaseT
USB VendID: N/A
MAC Address:

Cable Signal: Ready
Tuning: Complete
Ranging: Complete
Data Service: Connecting...
Connecting: In progress...... (Step 3 of 5)
Configuring:
Registering:

Current State: IPv4 in progress
Highest State Obtained: Connected (DHCP)

Configuration Parameters:
Computers Allowed by Service Provider: Unknown
Computers Detected by Modem: 0

Power cycled a few times...


sbrook
Premium,Mod
join:2001-12-14
Ottawa
kudos:13
Reviews:
·TekSavvy Cable
·WIND Mobile
Where are you located in Ottawa ... both West half POIs are on Richmond Rd!

If you're in West Ottawa, it's always a good idea to indicate your neighbourhood location to avoid this confusion. If you know you're on Rogers Richmond Rd. head end in Westboro please append Westboro to a reference to Richmond Rd.

If you know you're on Richmond Rd Fallowfield, call it that!

Then nobody has to write these questions

Cheers!

ry29

join:2010-05-12
Okay, but if I was on the fallowfield poi, I'd write just that, no? I didn't say road...

Anyways, issue is now resolved, it came back around 11am. I apologize for not updating post.


sbrook
Premium,Mod
join:2001-12-14
Ottawa
kudos:13
but to TekSavvy, Fallowfield is also known as Richmond Rd. (with a high street number)

Fallowfield is close to the village of Richmond just to confuse things further!

ry29

join:2010-05-12
Definitely confusing.
I also received the new 198.* address as well, and back to a 7 day lease (was 30 minutes for awhile there)

Nemo888

join:2005-12-25
Canada
reply to TSI Keith
Finally Ottawa Richmond Rd seems to be ironing out all the network problems. Small outage between 3am and 5am Monday night but that has been all I've seen the last two weeks. For 6 months internet has been very unreliable on this POI.

Peak DL is significantly faster.



Keeping my fingers crossed that I can quit grumbling.

But time for the bad news. The Rogers building in Westboro where the POI is(was?) located is being torn down to build condos.