Oct 4th, residential service down for 291 customers. Oct 9th one day after service return, changed to a business line. The tech arrived and called another to provide the business modem, another to redo drop loop. Service has been very erratic; tech returned and provided a new modem as the last used one was toast. Have had four further interruptions of service on the business line.
The idea of a four hour response was blown away as Comcast thinks the signed contract means seventy two hours and that's to 'Listen' to your service issue, not fix it.
I'm not a heavy user, nor the other game player in the house and average 56G for myself and the remainder by the other person to 270G. There is no advantage as I was falsely under the impression that a business account would use a separate node --Residential and business runs the same, the only difference for a $100.00 residential service and a $200.00 business service is what should have been a four hour response and fix. Three serious service interruptions just yesterday, this might be the first day of uninterrupted service(?) I do need a reliable line for VPN, not just three or four hours a day.
$200.00 a month is a signiicant chunk of money, service should be spotless for that.
Write a complaint. »www.ftccomplaintassistant.gov/ this DOES work - also report comcast to your local city. I would also fight to get out of the contract. Business class is just one way of getting more money. Same cable lines as residential..
Well, business class -I rebooted the modem no effect, had a refresh sent, no effect. 4:0PM -It's now 8:41 after calling tech support at 4:20PM, no call back, marginal connection.
Let me start from the beginning. Way back in the beginning I started out with computer technology -1983. I have seen a lot of changes and the single constant that I have maintained is because I use the internet, more than 80% of what I do on a PC, I have always been very clear I"m happy to pay and have a history of doing so far more than the average consumer; until now.
It's an edit and will follow up in three months, seems to have been a problem in basic communication, the Tech should have brought a lot more than a modem, like some paperwork! -It seems most of the issue is resolved after actually registering, I was told to wait for paper work in the mail; not one sole felt it an important enough issue to mention. Oh, well.