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EviLz

@sbcglobal.net

[Services] Timeouts Within AT&T Network/Servers from Michigan

I initially blamed my web host for this problem, but they said they didn't see a problem so I trace routed from a server in North Carolina and it worked... Also trace routed from a server at my work in another city in Michigan and it failed (not sure if AT&T is the service provider there or not).

My Home Service: AT&T U-verse TV U450
Service Start Date: 4/20/2011
Modem: 2Wire, 3800HGV-B (firmware 6.3.7.50-plus.tm)
OS's Used: Win 7 64-bit, Win Server 2008 R2 & Win Server 2003

The IP I'm attempting to trace route is 173.0.137.228 .


Tracing route to 173.0.137.228 over a maximum of 30 hops:

1 1 ms 1 ms 1 ms homeportal [192.168.1.254]
2 32 ms 22 ms 22 ms 99-51-236-2.lightspeed.livnmi.sbcglobal.net [99.51.236.2]
3 * * * Request timed out.
4 * * * Request timed out.
5 * * * Request timed out.
6 23 ms 23 ms 23 ms 12.83.32.169
7 * * * Request timed out.
8 * * * Request timed out.

...next 22 timeouts removed...



It has been down for approximately 5 days that I know about.

The last IP returned in the trace route (12.83.32.169) is within the AT&T Service Network Range.

Any help would be greatly appreciated. Please let me know if you need any additional information.



parkut
Crunch Addict
Premium,MVM
join:2001-12-15
Harrison Township, MI
kudos:7
Reviews:
·AT&T U-Verse
·WOW Internet and..

Re: [Services] Timeouts Within AT&T Network/Servers from Michiga

Someone else recently had a problem reaching a host on ATT U-Verse. Tracreroutes and pings would fail on ATT network, but work fine on other networks. I just checked to confirm ... Fail on ATT, but works fine on Woway and my work T-1. Ping and traceroute works fine to IP above and below the IP you provided.

turns out ATT was blocking my (shared) web host for "malicious activity"
 

--
Hello, my name is Bill and I'm a crunchaholic...


Proud to be hosting six Crunchenstein blades, and three Foldinator blades


EviLz

@sbcglobal.net

Was there a solution posted? I tried searching for the post, but couldn't find it.



parkut
Crunch Addict
Premium,MVM
join:2001-12-15
Harrison Township, MI
kudos:7
reply to EviLz

See here

»unable to reach hosted mail/websites from uverse



EviLz

@sbcglobal.net
reply to EviLz

This issue was finally resolved after I sent an e-mail to uversecare@att.com and insisted that there was a routing problem (nothing to do with blacklists or my web host) on the AT&T network.

The person who replied was Travis and I asked him to "trust me, it's the AT&T network" after he replied with something about the server being blacklisted which I knew only effects e-mails, not the web site.

I would assume he trusted me and looked further into / sent it to the proper tech's to fix, and they fixed it.