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Gixxer

join:2008-08-27
St Catharines, ON
kudos:3
Reviews:
·Start Communicat..
·voip.ms
·Bell Fibe
·Cogeco Cable

[INTERNET] Cogeco Contract Renewal

I have a friend that recently went off a 12 month term with Cogeco and specifically let them know that he did NOT want to renew for another year. Instead he wanted to go back onto their month-to-month plan. The CSR "apparently" made a note on the account to reflect this but when the time came, he was back on the 12 month contract. What can he do about this bullshit?

I told him they would do that too, I told him he should have called in that month to let them know -- surprise surprise they did exactly that.

Plan: Cogeco Business Starter (12/m) no other Cogeco services.
--
I love fish sticks. I love putting fish sticks in my mouth.



urbanriot
Premium
join:2004-10-18
Canada
kudos:3
Reviews:
·Cogeco Cable

From what I understand, you're in a year long contract until the year is up and after that you're just paying the 'contract rates' month to month rather than the $10/month higher rates. That's how it was explained to me.

It sounds like they're doing your friend a favour rather than doing something to get upset about...



Cogeco_Aaron
Premium,VIP
join:2011-07-11
kudos:6
reply to Gixxer

If you want to PM me your friend's contact information I'd be happy to take a look and get in touch with them about this.