Well, business class -I rebooted the modem no effect, had a refresh sent, no effect. 4:0PM -It's now 8:41 after calling tech support at 4:20PM, no call back, marginal connection.
Let me start from the beginning.
Way back in the beginning I started out with computer technology -1983. I have seen a lot of changes and the single constant that I have maintained is because I use the internet, more than 80% of what I do on a PC, I have always been very clear I"m happy to pay and have a history of doing so far more than the average consumer; until now.
It's an edit and will follow up in three months, seems to have been a problem in basic communication, the Tech should have brought a lot more than a modem, like some paperwork! -It seems most of the issue is resolved after actually registering, I was told to wait for paper work in the mail; not one sole felt it an important enough issue to mention. Oh, well.
3 months and we will see, finally up.