US Cable Support > Time Warner Internet Services > SB6141 Can't access modem config manager

reply to ajsfuxor

Re: SB6141 Can't access modem config manager

reply to hobgoblin
Class action suits rarely benefit the wronged, but they do such a great job of pissing off the bad company. Will TWC fix their crap... eventually, maybe even before a regulatory agency takes notice.

I think he said the 6141 block is similar to the 6580, I assume that's what he have.

reply to ajsfuxor
i didn't receive any update from twc. i think both modem have the same firmware.

reply to bluepoint

"What a grumpy old men! Need a medication?"

I was actually trying to get some information to facilitate a fix. Hard to do with threats of a class action law suit and assumptions.

If beer counts as medication then yes.

Hob
--
"A foolish consistency is the hobgoblin of little minds."
- Ralph Waldo Emerson

reply to hobgoblin
I am an Earthlink subscriber. Us poor schmucks don't have access to wideband -- and don't pay a modem rental anyway. I've not seen or heard of an owned or rented modem being locked in Raleigh -- D2 or D3. (I've heard the complete opposite out of CLT, but my sister's Ambit modem accepts the well known defaults. I have not accessed those other people's modems.)

I don't know of anyone having this specific issue in NC, but there hasn't been a run on modems around here, but both RDU and CLT markets have accepted customer owned modems for many years without issue or delay -- call support, read off the mac, and you're live in seconds. Also, no one in the area sells the 6141, 6580 sure -- Best Buy has had shelves of 6140s for months (which, of course, no one will buy.) The boot-modem-disconnected method has worked for many people, for a long time, unrelated to provisioning problems. (of course, the config can change any of those settings.)

reply to ajsfuxor
It should not really matter if the cause is time warner or not since they approved this modem or should I say listed it as one of their approved modems, that makes them responsible for the problems that people are having, no way to deny that . If the modem is known to have problems then they should not be approving it. perhaps they should do more an better testing before recommending this product to their customers which then go out and purchases it and are stuck with a product that does not work properly.

reply to ajsfuxor
This has nothing to do with sb 6141 not being compatible, they simply sent wrong config to the modem, setup the account/provisioning incorrectly.

But how do we know that's really what happen? It's hard to believe of what TWC claims if it's true. Any files they send to us are tested and verified I would believe. Anything less is incompetency and deserved to be fired.
If TWC do not correct these subscribers owned modem control then it must be reported to the appropriate government agency.

That's got me wondering something. I know that you can provision a D3 modem as a gateway or a modem, and I'm wondering if someone provisioned it as a gateway which may or may not cause the error. Also, phone agents do not directly control firmware on modems, most of that is automatic, and most agents don't know how it works (or really care because they can't control it). OP, where is your account located?

e: I would go into the support forums on here and see if an agent can access the account and see how the modem is provisioned - Either as a gateway or an actual modem, I'm curious now.

Because of the way the billing system works. I don't think it matters, but I've never actually really looked into the issue, and really don't have a way to look into it without examples.

Can you please expand more on why could this have happened because of billing? Like what you said, it should not matter. Why would there be a configuration mistake? Or is it intentional?

I don't know, it's a barely a forming theory right now.

reply to hobgoblin
Here in Rochester, I purchased and activated a 6141 modem (from eBay) and am not encountering any problems. In fact, I don't even see a login page.

The valid URLs I can access from my 6141 control panel:

»192.168.100.1/index.htm
»192.168.100.1/cmSignal.htm
»192.168.100.1/cmAddress.htm
»192.168.100.1/cmConfig.htm
»192.168.100.1/cmLogs.htm
»192.168.100.1/cmOpenSource.htm
»192.168.100.1/cmHelp.htm

Model Name: SB6141
Vendor Name: Motorola
Firmware Name: SB_KOMODO-1.0.6.3-SCM03-NOSH
Boot Version: PSPU-Boot(25CLK) 1.0.12.
Hardware Version: 7.0
Firmware Build Time: Aug 18 2011 10:27:53
--
Phillip M. Dampier
Editor, Stop the Cap!
»stopthecap.com

Okay, my barely formed theory was debunked. Billing doesn't have any affect, the docsis backend should pull the modem's model and issue the correct firmware, so no front line people can directly affect the modem.