said by diskace:This is public info you can find on the CRTC website in the tariff section. We get charged:
22.10$ is the tariff for a transfer
83.10$ is the tariff for a new install
merged together we charge 50$ for the average.
Mind you we get much more new install than transfer.
So ~22.50 for a transfer of account from one to the other (Videotron costs)
Plus You have costs on your end (again setting up a billing account, logging MAC, dishing out an Email ect)... this isn't free labour.
It's too bad you can't come up with some sort of special price to try and help these people switch to you....
Meanwhile they can file their complaint(s) to the Quebec Consumers Union, CCTS or Other. I mean, some are justified in filing a complaint as seen here in this topic, and the one in your forum, »
Youmano cable internet shutting down in Quebec. But, Not everyone just joined so there will only be few complaints of this magnitude. And it sucks that they are telling people you and some other ISP will take them for free (this should be written in the complaint for those affected).
nitin1282, have the Email that you got from them that you can post for us?