Topic 'Re: Bell: We don't provide same service to Teksavvy customers' in forum 'TekSavvy' - dslreports.com

Re: Bell: We don't provide same service to Teksavvy customers

Thu, 18 Oct 2012 12:20:20 EDT

morisato posted : They don;t offer 10, Thats good news.. but then what is this?

[att=1]
--
Every time Someone leaves Sympatico an Angel gets its wings.

Re: Bell: We don't provide same service to Teksavvy customers

Tue, 16 Oct 2012 22:05:09 EDT

MaynardKrebs posted :

said by TwiztedZero:

I thought Bell Fibe was FTTN (Fiber to the node), far as I can recall. And that there really isn't a true FTTH anyplace, except maybe down at the condo's on the waterfront properties, here in Toronto, Queens Quay areas I think it was; done by Beanfield.

Not so, Grasshopper.
There are plenty of places Dear Leader Most Benevolent and Divine George Cope is rolling out FTTP.
Guess how many providers you can choose from when that happens?

Come on, you can do it......

One, when FTTP is involved.

And that my friends is the state of competition in Canada, sanctioned by Herr Harpler's Telecom Policy and CRTC rulings.

Re: Bell: We don't provide same service to Teksavvy customers

Tue, 16 Oct 2012 19:40:48 EDT

TwiztedZero posted : I thought Bell Fibe was FTTN (Fiber to the node), far as I can recall. And that there really isn't a true FTTH anyplace, except maybe down at the condo's on the waterfront properties, here in Toronto, Queens Quay areas I think it was; done by Beanfield.
--
You see there is only one constant. One universal. It is the only real truth. Causality. Action, reaction. Cause and effect.
Twitter:Merv Chat:irc.teksavvy.ca

Re: Bell: We don't provide same service to Teksavvy customers

Tue, 16 Oct 2012 19:22:40 EDT

Bhruic posted :

said by cowwoc:

Another thing I found out is that the Bell only gives out 8Mbps, not 10Mbps. So they're going around selling 25/10 connections when in actuality customers have no chance of getting 10 :) He said the only way to get 10Mbps up is get fiber to the house.

So, what do you think? Is he pulling my leg? Or is there a good chance that they're really rolling out new infrastructure in my area and it'll resolve itself in the next 2-3 months? Unlikely the previous techs who came by he seemed to be much more technically inclined so I tend to trust him more.

Well, it's hard to trust his "knowledge" of the rollout time when he's obviously wrong on the 10Mbps part. I've definitely got it, and I've definitely not got FTTH.

Re: Bell: We don't provide same service to Teksavvy customers

Tue, 16 Oct 2012 19:19:43 EDT

kovy posted :

said by cowwoc:

I finally got lucky. A Bell technician came by today and spent over 4 hours running tests inside the house, outside the house, at the telephone poll and Bell box. He confirmed the problem is the line length of 1100 meters in spite of the fact that the box is 300 meters away.

Now the good news: he says that Bell is in the process of rolling out fiber-optic infrastructure in my area and within 2-3 months the problem should get resolved (I'll automatically get higher upload speeds without needing to call them back).

Another thing I found out is that the Bell only gives out 8Mbps, not 10Mbps. So they're going around selling 25/10 connections when in actuality customers have no chance of getting 10 :) He said the only way to get 10Mbps up is get fiber to the house.

So, what do you think? Is he pulling my leg? Or is there a good chance that they're really rolling out new infrastructure in my area and it'll resolve itself in the next 2-3 months? Unlikely the previous techs who came by he seemed to be much more technically inclined so I tend to trust him more.

Gili

Funny... people are actually getting 10mbps ... Hivolt could show you his speed test.

Also, if your getting FTTH in the area... chances are you may not able to get to chose which ISP you want, you may be stuck with Bell.

Re: Bell: We don't provide same service to Teksavvy customers

Tue, 16 Oct 2012 18:53:53 EDT

cowwoc posted : I finally got lucky. A Bell technician came by today and spent over 4 hours running tests inside the house, outside the house, at the telephone poll and Bell box. He confirmed the problem is the line length of 1100 meters in spite of the fact that the box is 300 meters away.

Now the good news: he says that Bell is in the process of rolling out fiber-optic infrastructure in my area and within 2-3 months the problem should get resolved (I'll automatically get higher upload speeds without needing to call them back).

Another thing I found out is that the Bell only gives out 8Mbps, not 10Mbps. So they're going around selling 25/10 connections when in actuality customers have no chance of getting 10 :) He said the only way to get 10Mbps up is get fiber to the house.

So, what do you think? Is he pulling my leg? Or is there a good chance that they're really rolling out new infrastructure in my area and it'll resolve itself in the next 2-3 months? Unlikely the previous techs who came by he seemed to be much more technically inclined so I tend to trust him more.

Gili

Updated line stats
------------------

Extended Port Status
=================
Bme: 1 Port: 1
Downstream line rate: 26044 kbps
Upstream line rate: 3008 kbps
Bearer0 Downstream payload rate: 0 kbps
Bearer1 Downstream payload rate: 22464 kbps
Bearer0 Upstream payload rate: 0 kbps
Bearer1 Upstream payload rate: 2488 kbps
Downstream attainable payload rate: 22464 kbps
Downstream attainable line rate: 28072 kbps
Downstream Training Margin: 6.0 dB
Downstream Line Protection (Bearer1 Path): 0.0 DMT Symbols
Upstream Line Protection (Bearer1 Path): 0.0 DMT Symbols
Near-end ITU Vendor Id: 0xb500494b4e530200
Far-end ITU Vendor Id: 0xb5004244434da194
Downstream delay: 7.5 ms
Upstream delay: 5.5 ms
Tx total power 8.2 dbm
FE Tx total power 14.3 dbm
VDSL Estimated Loop Length : 3394 ft
G.Hs Estimated Near End Loop Length : 2447 ft
G.Hs Estimated Far End Loop Length :0 ft
Current framing mode: 0x10 EFM
Bandplan Type...........: 2
No. of Upstream Bands...: 2
No. of Downstream Bands.: 1
Line Type: 0x01000000 VDSL2 Profile 12A
Downstream FFT Protection (Bearer1 Path): 1.0 DMT Symbols
Upstream FFT Protection (Bearer1 Path): 1.0 DMT Symbols
Upstream Line Attenuation: NA (Only for ADSL1 & T1.413)
Upstream SNR Margin: NA (Only for ADSL1 & T1413)
Upstream Retransmission status: Disabled
Downstream Retransmission status: Disabled

Re: Bell: We don't provide same service to Teksavvy customers

Tue, 16 Oct 2012 15:00:08 EDT

Funky_ posted : There are free dynamic dns services for just such a problem. No need for a static ip.

Re: Bell: We don't provide same service to Teksavvy customers

Tue, 16 Oct 2012 13:17:24 EDT

TSI Marc posted : tx

Re: Bell: We don't provide same service to Teksavvy customers

Tue, 16 Oct 2012 12:56:10 EDT

millsy200 posted : Cid removed for privacy

Re: Bell: We don't provide same service to Teksavvy customers

Mon, 15 Oct 2012 20:50:28 EDT

TSI Marc posted : Can you forward me your CID so I can pass your info also and see if there's anything that can be done.
--
Marc - CEO/TekSavvy

Re: Bell: We don't provide same service to Teksavvy customers

Mon, 15 Oct 2012 20:41:56 EDT

millsy200 posted : Ridgetown is not that close to me, but possibly we are on the same line? Dont know but it sounds like the same thing is happening to him too...

Re: Bell: We don't provide same service to Teksavvy customers

Mon, 15 Oct 2012 20:32:19 EDT

TSI Marc posted :

said by millsy200:

unfortunately cable internet is not offered here, my only option is this dsl or dialup and I need a static IP as well for my home security camera system to function properly, as in, so I can log into it and check whats happening when I am away... :(

Do you know if you're in the same are as this: »Review of TekSavvy DSL by machstem

Trying to see if I can't get some assistance from higher ups on capacity issues... If nothing else it might give you a time frame you can set your expectations too... Best case they fix it sooner.. Never know.
--
Marc - CEO/TekSavvy

Re: Bell: We don't provide same service to Teksavvy customers

Mon, 15 Oct 2012 20:29:38 EDT

millsy200 posted : unfortunately cable internet is not offered here, my only option is this dsl or dialup and I need a static IP as well for my home security camera system to function properly, as in, so I can log into it and check whats happening when I am away... :(

Re: Bell: We don't provide same service to Teksavvy customers

Mon, 15 Oct 2012 20:27:55 EDT

cowwoc posted : Someone in your situation should look into cable. The only reason I didn't do the same is I need a static IP and the fastest cable upload rate offered is lower than what I'm already getting.

Gili

said by millsy200:

You guys have it so nice, I would take your speeds in a second. Southwestern Ontario, at least where I am is HORRIBLE internet DSL. My average speeds are this:

most recent speedtest result:

ping: 409 mbs
down: 0.65 mbs
upload: 0.30 mbs

I say again, I would take your speeds ANYTIME, ANY DAY!

I pay for 6/.8 and this is what I get ALL THE TIME... and they tell me there is nothing they can do about it (teksavvy that is) how can you complain to Bell if you are not there "technically" customer?

Re: Bell: We don't provide same service to Teksavvy customers

Mon, 15 Oct 2012 20:25:41 EDT

millsy200 posted : You guys have it so nice, I would take your speeds in a second. Southwestern Ontario, at least where I am is HORRIBLE internet DSL. My average speeds are this:

most recent speedtest result:

ping: 409 mbs
down: 0.65 mbs
upload: 0.30 mbs

I say again, I would take your speeds ANYTIME, ANY DAY!

I pay for 6/.8 and this is what I get ALL THE TIME... and they tell me there is nothing they can do about it (teksavvy that is) how can you complain to Bell if you are not there "technically" customer?

Re: Bell: We don't provide same service to Teksavvy customers

Mon, 15 Oct 2012 17:50:46 EDT

cowwoc posted : Just got off the phone with a Bell technician. I got the exact coordinates of the Remote associated with my account (which apparently is the closest/best one around). It's located 500m driving distance, or 350m in a straight line, but is showing up as 3.5km (EDIT: I guess he meant 3500 feet = 1060m) line length.

They're going to send someone over to check for faulty/old equipment because he doesn't think the line length should be causing the kind of problems I'm seeing.

PS: The latest Bell technician lowered my connection speed to 20Mbps down, 1Mbps up. So now in total I went down from 22Mbps down, 2.2Mbps up to this. How much you want to bet that tomorrow the Bell technician "ups" my speed back up to 2.2Mbps and claims he fixed the problem?

Wish me luck :)

Re: Bell: We don't provide same service to Teksavvy customers

Mon, 15 Oct 2012 15:37:14 EDT

funny posted :

said by cowwoc:

said by HiVolt:

VDSL Estimated Loop Length : 3426 ft

Looks like the distance is the culprit here...

That's my gut feeling too, although the Bell tech said it was 700 meters, not 1km like this seems to indicate. Technically speaking, couldn't Bell improve the situation by upgrading their box or adding an additional box closer to my location?

Gili

LOOK if they can give you 25 megabit down they cuold give you 10 up and just give you 20 megabit down or some such , htere jsut lazy do nothing pricks

Re: Bell: We don't provide same service to Teksavvy customers

Mon, 15 Oct 2012 15:15:47 EDT

MaynardKrebs posted : See my post immediately above yours.

Re: Bell: We don't provide same service to Teksavvy customers

Mon, 15 Oct 2012 14:29:35 EDT

cowwoc posted : Technician #6 just came and went, this time from Telecon. After spending an hour, he concluded (yet again) that the problem is outside the home.

I was originally getting 21Mbps down, 2.2Mbps up at the jack close to the computer. We re-ran the test with the modem connected directly to the POTS splitter (disconnected all other lines) and I got 21Mbps down, 2.7Mbps. Conclusion: the problem is outside the home.

I asked him to pass the message onto Teksavvy but he refused to stick around. I asked explicitly to write it in my file. He said he would send back a "code" to Telecon indicating there was no problem in the home and it is up to them to communicate back to Teksavvy that the problem is outside the home (translation: they won't do it).

So here's the deal: Bell says the problem is not on their end so the problem must be in the house. Telecon says they fixed any problems in the house (not directly implying there is a problem with Bell). And Teksavvy, won't take it up with Bell until there is a note in my file that says that the problem isn't in the house.

I start off with a 2.2Mbps up connection. After the Telecon guy left I am now down to 1.9Mbps up (I think they changed my speed profile). I am actually worse off now than when I began :(

I'm super frustrated. What now?

**Updated line stats**

Extended Port Status
=================
Bme: 1 Port: 1
Downstream line rate: 27148 kbps
Upstream line rate: 2892 kbps
Bearer0 Downstream payload rate: 0 kbps
Bearer1 Downstream payload rate: 22856 kbps
Bearer0 Upstream payload rate: 0 kbps
Bearer1 Upstream payload rate: 2192 kbps
Downstream attainable payload rate: 22856 kbps
Downstream attainable line rate: 29264 kbps
Downstream Training Margin: 6.0 dB
Downstream Line Protection (Bearer1 Path): 0.0 DMT Symbols
Upstream Line Protection (Bearer1 Path): 1.0 DMT Symbols
Near-end ITU Vendor Id: 0xb500494b4e530200
Far-end ITU Vendor Id: 0xb5004244434da194
Downstream delay: 5.5 ms
Upstream delay: 5.9 ms
Tx total power 8.1 dbm
FE Tx total power 14.3 dbm
VDSL Estimated Loop Length : 3475 ft
G.Hs Estimated Near End Loop Length : 2526 ft
G.Hs Estimated Far End Loop Length :0 ft
Current framing mode: 0x10 EFM
Bandplan Type...........: 2
No. of Upstream Bands...: 2
No. of Downstream Bands.: 1
Line Type: 0x01000000 VDSL2 Profile 12A
Downstream FFT Protection (Bearer1 Path): 1.0 DMT Symbols
Upstream FFT Protection (Bearer1 Path): 2.0 DMT Symbols
Upstream Line Attenuation: NA (Only for ADSL1 & T1.413)
Upstream SNR Margin: NA (Only for ADSL1 & T1413)
Upstream Retransmission status: Disabled
Downstream Retransmission status: Disabled

Re: Bell: We don't provide same service to Teksavvy customers

Sun, 14 Oct 2012 19:01:06 EDT

MaynardKrebs posted :

said by brad:

said by MaynardKrebs:

You could probably run your own transatlantic fibre-optic cable from your front door to Europe faster and cheaper than Bell could give you an upgrade.

Let's see him come up with the couple billion dollars first ;)

And even if it took him a while to do that, it would still be cheaper & faster than waiting for Bell.

Re: Bell: We don't provide same service to Teksavvy customers

Sun, 14 Oct 2012 14:17:37 EDT

brad posted :

said by MaynardKrebs:

You could probably run your own transatlantic fibre-optic cable from your front door to Europe faster and cheaper than Bell could give you an upgrade.

Let's see him come up with the couple billion dollars first ;)

Re: Bell: We don't provide same service to Teksavvy customers

Sun, 14 Oct 2012 09:10:21 EDT

X10A posted : nothing much you can do, buy a dell grab and go kit from dell and order bell for 3 months, see if they can give you 25/10. If they can then complain to teksavvy.

If not, look for MLPPP with teksavvy, although I am not sure if MLPPP can happen with vdsl(I do not know anything about their VDSL modem). But it will cost you.

Re: Bell: We don't provide same service to Teksavvy customers

Sun, 14 Oct 2012 07:35:00 EDT

olive403 posted : wow 10 upload on dsl.................................

we JUST got 2.5 in Alberta upload.
--
My ISP Speedtest
»www.speedtest.net/result/2234183999.png

Re: Bell: We don't provide same service to Teksavvy customers

Fri, 12 Oct 2012 14:10:46 EDT

morisato posted : For Comparison sake heres my stats

VDSL2 Firmware Version
9.3.2.6IK105012
VDSL2 Link Status
UP
Downstream line rate
29424 kbps
Upstream line rate
13176 kbps
Bearer Downstream payload rate
26928 kbps
Bearer Upstream payload rate
11328 kbps
Downstream attainable payload rate
46432 kbps
Downstream attainable line rate
54632 kbps
Downstream Training Margin
14.6 dB
Downstream delay
0.0 ms
Upstream delay
0.0 ms
Tx total power
11.3 dbm
FE Tx total power
14.1 dbm
VDSL Estimated Loop Length
1947 ft
G.Hs Estimated Near End Loop Length
2719 ft
G.Hs Estimated Far End Loop Length
0 ft
--
Every time Someone leaves Sympatico an Angel gets its wings.

Re: Bell: We don't provide same service to Teksavvy customers

Fri, 12 Oct 2012 13:33:10 EDT

Bugblndr posted :

said by cowwoc:

Anyway, that's good news though. So in theory once they roll out Fibe TV to my area I should see much higher upload speeds? It should be easier to convince them of that (maybe sign up for a few months myself as incentive).

FibeTV is available in my area, and I get only 3.8 Mb up. The issue is the distance. In comparison to you, my stats are the following:

Downstream line rate 31148 kbps
Upstream line rate 4964 kbps
Bearer Downstream payload rate 26928 kbps
Bearer Upstream payload rate 4032 kbps
Downstream attainable payload rate 32712 kbps
Downstream attainable line rate 40384 kbps
Downstream Training Margin 9.9 dB
Downstream delay 0.0 ms
Upstream delay 0.0 ms
Tx total power 6.6 dbm
FE Tx total power 13.5 dbm
VDSL Estimated Loop Length 2754 ft
G.Hs Estimated Near End Loop Length 2402 ft

My estimated Loop Length of 2754 ft is 700 less than yours, which would explain the difference in upstream. Now if we were at 1000 feet, we would be at 10 and laughing.

Realistically, to get the upstream you're looking for, your going to have to move, or pay for 2 lines and do MLPPP through TekSavvy or someone else who offers it.

Re: Bell: We don't provide same service to Teksavvy customers

Fri, 12 Oct 2012 13:24:12 EDT

cowwoc posted :

said by SLAMtech:

Is fibe TV available in your area? I ask this because if it is then the bridge tap removal program went through your area. I have found that bridge taps and end taps effect the upload speed big time. On a decent line 700 m from the slam upload should be higher than that. 7330 can push speed better and farther than an o slam as well.

No. It's not available in my area (according to Bell's website). Then again, according to their website DSL 25/10 isn't available in my area either but according to Teksavvy's internal Bell portal it is so this isn't definitive.

Anyway, that's good news though. So in theory once they roll out Fibe TV to my area I should see much higher upload speeds? It should be easier to convince them of that (maybe sign up for a few months myself as incentive).

What is the definitive way of finding out whether bridge taps are in use in my area? Is there a chance I can push them to remove it through Teksavvy?

Thanks,
Gili

Re: Bell: We don't provide same service to Teksavvy customers

Fri, 12 Oct 2012 12:50:14 EDT

SLAMtech posted : Is fibe TV available in your area? I ask this because if it is then the bridge tap removal program went through your area. I have found that bridge taps and end taps effect the upload speed big time. On a decent line 700 m from the slam upload should be higher than that. 7330 can push speed better and farther than an o slam as well.

Re: Bell: We don't provide same service to Teksavvy customers

Fri, 12 Oct 2012 12:37:49 EDT

cowwoc posted :

said by Bugblndr:

When your business line goes down, the repair time is the same as it is for a residential line, at least when dealing with an independent. I don't know why people keep spreading incorrect information about this. I have a few lines of each type that I manage, the only line I get better service on out of all of them is my fibre lan extension.

Furthermore, I was told business service might not even be available in my area since it is zoned as residential. And I agree, there doesn't seem to be any technical difference between residential and business service; the only difference is the price.

I would be more than happy to pay for a business connection if it provided synchronous speeds (meaning the same speed up and down and obviously it would have to be fast). Unfortunately, this doesn't seem to be available.

Gili

Re: Bell: We don't provide same service to Teksavvy customers

Fri, 12 Oct 2012 12:14:52 EDT

Bugblndr posted : When your business line goes down, the repair time is the same as it is for a residential line, at least when dealing with an independent. I don't know why people keep spreading incorrect information about this. I have a few lines of each type that I manage, the only line I get better service on out of all of them is my fibre lan extension.

Re: Bell: We don't provide same service to Teksavvy customers

Fri, 12 Oct 2012 12:13:06 EDT

bt posted :

said by cowwoc:

said by mlerner:

Also note, distance in this case is WIRE distance, not street distance. So it could be 800 m but the cabling can make it more than that. Bell will also not fix that.

Is this one of those things that gets better over time? Meaning, will they upgrade their box and roll out new boxes over time (as in months, not years)?

Unlikely to happen any time soon. That kind of thing is typically approached as a major upgrade and not a refinement like you're hoping for.

Re: Bell: We don't provide same service to Teksavvy customers

Fri, 12 Oct 2012 12:06:40 EDT

mr_hexen posted : im going to say what everyone else is probably thinking here.

you've stated several times your need for speed is business / commercially driven so get a proper business line.

first time your RESIDENTIAL line goes down you'll be crying about the 2-3 day repair time because you're losing money and want to be reimbursed and everyone is evil.

Re: Bell: We don't provide same service to Teksavvy customers

Fri, 12 Oct 2012 11:05:23 EDT

MaynardKrebs posted : Take a look a »www.caneris.com/MLPPP

Re: Bell: We don't provide same service to Teksavvy customers

Thu, 11 Oct 2012 21:46:16 EDT

cowwoc posted :

said by Davesnothere:

said by cowwoc:

Is this one of those things that gets better over time ?

Meaning, will they upgrade their box and roll out new boxes over time (as in months, not years)?

I would not hold my breath on that.

Does St. John's have any CABLE Internet service providers ?

If yes, have you looked into THEM ?

Then again, Cable is less likely to even PRETEND to offer as high of an UPstream channel speed to typical consumers.

So you seem to be stuck with some form of DSL, or with paying an FN fortune to have a dedicated feed of some sort installed.

Not great news at best.

My profile information seems to be incorrect. I'm from Montreal, Quebec not St. Johns. Yes, Cable is available, but upload is limited to 2Mbps which is lower than what I am already getting so there is no point.

I wonder if I'd get further dealing with Bell or Videotron directly. At least Videotron seems to offer higher speeds (both upload and download) than Teksavvy. While dealing with Bell directly probably wouldn't get me a better connection, Videotron might. Still, I'm not a fan of the company and I also cringe at having to give up my static IP address.

Re: Bell: We don't provide same service to Teksavvy customers

Thu, 11 Oct 2012 21:26:54 EDT

Davesnothere posted :

said by cowwoc:

Is this one of those things that gets better over time ?

Meaning, will they upgrade their box and roll out new boxes over time (as in months, not years)?

Re: Bell: We don't provide same service to Teksavvy customers

Thu, 11 Oct 2012 20:05:25 EDT

cowwoc posted :

said by mlerner:

Also note, distance in this case is WIRE distance, not street distance. So it could be 800 m but the cabling can make it more than that. Bell will also not fix that.

Is this one of those things that gets better over time? Meaning, will they upgrade their box and roll out new boxes over time (as in months, not years)?

Re: Bell: We don't provide same service to Teksavvy customers

Thu, 11 Oct 2012 19:16:56 EDT

mlerner posted : Also note, distance in this case is WIRE distance, not street distance. So it could be 800 m but the cabling can make it more than that. Bell will also not fix that.

Re: Bell: We don't provide same service to Teksavvy customers

Thu, 11 Oct 2012 19:07:34 EDT

komi posted : Just go a bit south (Romania) and for $30 you'll get internet-50Mbps, cable TV with 10 HD channels and home phone-VOIP. Now that's a hot deal!

Re: Bell: We don't provide same service to Teksavvy customers

Thu, 11 Oct 2012 18:07:58 EDT

MaynardKrebs posted : Duh, yes.

And I'll bet that on an income adjusted & "delivered bitrate"** basis that their service is a lot cheaper too.

** delivered bitrate = the actual measured bitrate available at the user premises, NOT the advertised speed.

Re: Bell: We don't provide same service to Teksavvy customers

Thu, 11 Oct 2012 17:55:15 EDT

cowwoc posted :

said by MaynardKrebs:

said by cowwoc:

Couldn't Bell add an additional upload channel from the box to my home? That sounds cheap enough (cheaper than adding a new box or paying for an extensive upgrade).

You could probably run your own transatlantic fibre-optic cable from your front door to Europe faster and cheaper than Bell could give you an upgrade.

I have two co-workers abroad. One is in Bulgaria, another in Serbia. They have 64Mbps and 32Mbps connections, respectively, for less than $30/month.

Serbia!!! Come on people! Canada is such a third-world country when it comes to internet.

Re: Bell: We don't provide same service to Teksavvy customers

Thu, 11 Oct 2012 17:18:47 EDT

MaynardKrebs posted :

said by cowwoc:

Couldn't Bell add an additional upload channel from the box to my home? That sounds cheap enough (cheaper than adding a new box or paying for an extensive upgrade).

You could probably run your own transatlantic fibre-optic cable from your front door to Europe faster and cheaper than Bell could give you an upgrade.

Re: Bell: We don't provide same service to Teksavvy customers

Thu, 11 Oct 2012 16:46:38 EDT

kovy posted :

said by cowwoc:

said by bt:

said by cowwoc:

Couldn't Bell add an additional upload channel from the box to my home?

No. You're running into physical limitations of the wiring.

I understand I'm running into the physical limitation of a single wire, but can't Bell bond multiple wires (say one meant for my neighbor which isn't using DSL) to promise me faster service?

Is DSL bonding really my only realistic option? My house is using one line for DSL and the other for phone/alarm system. Wouldn't the second DSL run into interference with existing services?

Is it possible for me to bond two DSL connections with differing speeds? Perhaps I could get a cheap/slow second connection and use it purely to augment my upload speed? The cheapest option I see is DSL 6/0.8 for $30 but I'm paying for the extra download speed and bandwidth I don't need. Is there a cheaper option?

Thanks,
Gili

There's nothing else can do... Unless your line has a physical issue... they won't do anything else.

Bonding is between you and your ISP, and usually it's better to have lines at the same speed.

Re: Bell: We don't provide same service to Teksavvy customers

Thu, 11 Oct 2012 16:17:41 EDT

cowwoc posted :

said by bt:

said by cowwoc:

Couldn't Bell add an additional upload channel from the box to my home?

No. You're running into physical limitations of the wiring.

Re: Bell: We don't provide same service to Teksavvy customers

Thu, 11 Oct 2012 15:50:35 EDT

bt posted :

said by cowwoc:

Couldn't Bell add an additional upload channel from the box to my home?

No. You're running into physical limitations of the wiring.

Re: Bell: We don't provide same service to Teksavvy customers

Thu, 11 Oct 2012 15:49:59 EDT

kovy posted :

said by cowwoc:

Couldn't Bell add an additional upload channel from the box to my home? That sounds cheap enough (cheaper than adding a new box or paying for an extensive upgrade).

Gili

no...

Re: Bell: We don't provide same service to Teksavvy customers

Thu, 11 Oct 2012 15:32:12 EDT

cowwoc posted : Couldn't Bell add an additional upload channel from the box to my home? That sounds cheap enough (cheaper than adding a new box or paying for an extensive upgrade).

Gili

Re: Bell: We don't provide same service to Teksavvy customers

Thu, 11 Oct 2012 15:17:49 EDT

Davesnothere posted :

said by AkFubar:

The service is actually "up to" 25/10 if you read the fine print legalese.

That gives BHell lots of wiggle room when it comes to ~~speed~~ sleaze.

Fixed that for ya. :p

(Hmmm.... 'sleaze' rhymes with 'legalese' - coincidence ? - and does that also make me a poet ?)

Re: Bell: We don't provide same service to Teksavvy customers

Thu, 11 Oct 2012 15:15:20 EDT

Davesnothere posted :

said by cowwoc:

....Technically speaking, couldn't Bell improve the situation by upgrading their box or adding an additional box closer to my location?

Bell could do all KINDS of things !

How big of a bribe did you have in mind ? :) :) :)

Re: Bell: We don't provide same service to Teksavvy customers

Thu, 11 Oct 2012 15:15:05 EDT

MaynardKrebs posted :

said by cowwoc:

Technically speaking, couldn't Bell improve the situation by upgrading their box or adding an additional box closer to my location?

Sure. Open a ticket and ask them to do just that. LOL

Re: Bell: We don't provide same service to Teksavvy customers

Thu, 11 Oct 2012 15:04:15 EDT

cowwoc posted :

said by HiVolt:

VDSL Estimated Loop Length : 3426 ft

Looks like the distance is the culprit here...

Re: Bell: We don't provide same service to Teksavvy customers

Thu, 11 Oct 2012 15:02:19 EDT

HiVolt posted : VDSL Estimated Loop Length : 3426 ft

Looks like the distance is the culprit here...