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v12dock

join:2011-05-21
Chillicothe, IL

[IL] Power level dropping

In past 5 months my modem power level has been dropping. In 2011 I had all new coaxial installed from the street to my modem.
___________________________________________
5/24/12
Power Level: Signal to Noise Ratio:
Channel 1: -4.0 dBmV 39.0 dB
Channel 2: -3.2 dBmV 39.5 dB
Channel 3: -2.7 dBmV 40.2 dB
Channel 4: -2.6 dBmV 40.6 dB
Channel 5: 0.0 dBmV 0.0 dB
Channel 6: 0.0 dBmV 0.0 dB
Channel 7: 0.0 dBmV 0.0 dB
Channel 8: 0.0 dBmV 0.0 dB

Power Level:
Channel 1: 45.0 dBmV
Channel 2: 0.0 dBmV
Channel 3: 0.0 dBmV
Channel 4: 0.0 dBmV
___________________________________________
10/17/12
Power Level: Signal to Noise Ratio:
Channel 1: -4.5 dBmV 38.2 dB
Channel 2: -6.1 dBmV 36.5 dB
Channel 3: -5.5 dBmV 37.1 dB
Channel 4: -4.9 dBmV 37.5 dB
Channel 5: 0.0 dBmV 0.0 dB
Channel 6: 0.0 dBmV 0.0 dB
Channel 7: 0.0 dBmV 0.0 dB
Channel 8: 0.0 dBmV 0.0 dB

Power Level:
Channel 1: 40.0 dBmV
Channel 2: 0.0 dBmV
Channel 3: 0.0 dBmV
Channel 4: 0.0 dBmV


OldCableGuy

@planetcr.net
The level that dropped is how much power your modem is using to talk back to the cable company. So, instead of yelling before it's talking softly. That's good. It means the lines leading to your house have been cleaned up, or maybe a new equipment installed.


MediacomChad
Mediacom Social Media Relations Team
Premium,VIP
join:2010-01-20
Gulf Breeze, FL
kudos:118
reply to v12dock
Your levels look good from here. Send me a PM if you are having any issues.


Actually

@mchsi.com
My power levels dropped also. When the tech guy checks my home he says there is a problem in the up and down noise ratio. When they send a guy to fix the lines, they never call back and I have to start all over again. They REPEAT this process over and over and over... The problem never gets fixed...

ALSO NOTE: For my own quality assurance, I actually asked mediacom over the phone if they can tell me when the last time my modem went down... They said it was 14 days ago... The reason I asked them was because MY ELECTRICITY WAS OUT FOR $ HOURS THE DAY BEFORE... IE, my modem was completely out the day before and the "records" they refer to are obviously NOT reporting outages...

Mediacom: "Your levels looked good all day yesterday!"
Me: "Uhhh... My electricity was out all day yesterday..."

I'm really tired of their obviously false excuses for why their cable system never works...


MediacomChad
Mediacom Social Media Relations Team
Premium,VIP
join:2010-01-20
Gulf Breeze, FL
kudos:118
"Actually", I will be happy to look into the service issues you are having. Can you send me an IM with your account or phone number?