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Riviere-Beaudette, QC
reply to delacrouz

Re: URGENT : Acanac auto-renewal : how to get my money back?

Hi Antoine

Auto-renewing for a full year was illegal as per the Quebec Consumers Protection Act that says:

214.3. Any stipulation under which a contract whose term exceeds 60 days is renewed upon its expiry is prohibited, unless the renewal is for an indeterminate term.

It means they could only renew for an "indeterminate period " and bill you month by month.

You can visit the Office de Protection du Consommateur website and download an official form that you can fax to Acanac. You can also lodge a complaint with the Office.

They also had to send you a notice 60 days in advance ( not 5 ) There are many other conditions they did not respect.