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cowwoc

join:2007-05-19
St John'S, NL

1 edit
reply to cowwoc

Re: Bell: We don't provide same service to Teksavvy customers

I finally got lucky. A Bell technician came by today and spent over 4 hours running tests inside the house, outside the house, at the telephone poll and Bell box. He confirmed the problem is the line length of 1100 meters in spite of the fact that the box is 300 meters away.

Now the good news: he says that Bell is in the process of rolling out fiber-optic infrastructure in my area and within 2-3 months the problem should get resolved (I'll automatically get higher upload speeds without needing to call them back).

Another thing I found out is that the Bell only gives out 8Mbps, not 10Mbps. So they're going around selling 25/10 connections when in actuality customers have no chance of getting 10 He said the only way to get 10Mbps up is get fiber to the house.

So, what do you think? Is he pulling my leg? Or is there a good chance that they're really rolling out new infrastructure in my area and it'll resolve itself in the next 2-3 months? Unlikely the previous techs who came by he seemed to be much more technically inclined so I tend to trust him more.

Gili

Updated line stats
------------------

Extended Port Status
=================
Bme: 1 Port: 1
Downstream line rate: 26044 kbps
Upstream line rate: 3008 kbps
Bearer0 Downstream payload rate: 0 kbps
Bearer1 Downstream payload rate: 22464 kbps
Bearer0 Upstream payload rate: 0 kbps
Bearer1 Upstream payload rate: 2488 kbps
Downstream attainable payload rate: 22464 kbps
Downstream attainable line rate: 28072 kbps
Downstream Training Margin: 6.0 dB
Downstream Line Protection (Bearer1 Path): 0.0 DMT Symbols
Upstream Line Protection (Bearer1 Path): 0.0 DMT Symbols
Near-end ITU Vendor Id: 0xb500494b4e530200
Far-end ITU Vendor Id: 0xb5004244434da194
Downstream delay: 7.5 ms
Upstream delay: 5.5 ms
Tx total power 8.2 dbm
FE Tx total power 14.3 dbm
VDSL Estimated Loop Length : 3394 ft
G.Hs Estimated Near End Loop Length : 2447 ft
G.Hs Estimated Far End Loop Length :0 ft
Current framing mode: 0x10 EFM
Bandplan Type...........: 2
No. of Upstream Bands...: 2
No. of Downstream Bands.: 1
Line Type: 0x01000000 VDSL2 Profile 12A
Downstream FFT Protection (Bearer1 Path): 1.0 DMT Symbols
Upstream FFT Protection (Bearer1 Path): 1.0 DMT Symbols
Upstream Line Attenuation: NA (Only for ADSL1 & T1.413)
Upstream SNR Margin: NA (Only for ADSL1 & T1413)
Upstream Retransmission status: Disabled
Downstream Retransmission status: Disabled

kovy7

join:2009-03-26
kudos:8
said by cowwoc:

I finally got lucky. A Bell technician came by today and spent over 4 hours running tests inside the house, outside the house, at the telephone poll and Bell box. He confirmed the problem is the line length of 1100 meters in spite of the fact that the box is 300 meters away.

Now the good news: he says that Bell is in the process of rolling out fiber-optic infrastructure in my area and within 2-3 months the problem should get resolved (I'll automatically get higher upload speeds without needing to call them back).

Another thing I found out is that the Bell only gives out 8Mbps, not 10Mbps. So they're going around selling 25/10 connections when in actuality customers have no chance of getting 10 He said the only way to get 10Mbps up is get fiber to the house.

So, what do you think? Is he pulling my leg? Or is there a good chance that they're really rolling out new infrastructure in my area and it'll resolve itself in the next 2-3 months? Unlikely the previous techs who came by he seemed to be much more technically inclined so I tend to trust him more.

Gili

Funny... people are actually getting 10mbps ... Hivolt could show you his speed test.

Also, if your getting FTTH in the area... chances are you may not able to get to chose which ISP you want, you may be stuck with Bell.

Bhruic

join:2002-11-27
Toronto, ON
kudos:2
reply to cowwoc
said by cowwoc:

Another thing I found out is that the Bell only gives out 8Mbps, not 10Mbps. So they're going around selling 25/10 connections when in actuality customers have no chance of getting 10 He said the only way to get 10Mbps up is get fiber to the house.

So, what do you think? Is he pulling my leg? Or is there a good chance that they're really rolling out new infrastructure in my area and it'll resolve itself in the next 2-3 months? Unlikely the previous techs who came by he seemed to be much more technically inclined so I tend to trust him more.

Well, it's hard to trust his "knowledge" of the rollout time when he's obviously wrong on the 10Mbps part. I've definitely got it, and I've definitely not got FTTH.


TwiztedZero
Nine Zero Burp Nine Six
Premium
join:2011-03-31
Toronto, ON
kudos:5

1 edit
I thought Bell Fibe was FTTN (Fiber to the node), far as I can recall. And that there really isn't a true FTTH anyplace, except maybe down at the condo's on the waterfront properties, here in Toronto, Queens Quay areas I think it was; done by Beanfield.
--
You see there is only one constant. One universal. It is the only real truth. Causality. Action, reaction. Cause and effect.
Twitter:Merv Chat:irc.teksavvy.ca

MaynardKrebs
Heave Steve, for the good of the country
Premium
join:2009-06-17
kudos:4
said by TwiztedZero:

I thought Bell Fibe was FTTN (Fiber to the node), far as I can recall. And that there really isn't a true FTTH anyplace, except maybe down at the condo's on the waterfront properties, here in Toronto, Queens Quay areas I think it was; done by Beanfield.

Not so, Grasshopper.
There are plenty of places Dear Leader Most Benevolent and Divine George Cope is rolling out FTTP.
Guess how many providers you can choose from when that happens?

Come on, you can do it......

One, when FTTP is involved.

And that my friends is the state of competition in Canada, sanctioned by Herr Harpler's Telecom Policy and CRTC rulings.