O Canada! > Canadian > TekSavvy > Bell: We don't provide same service to Teksavvy customers

I finally got lucky. A Bell technician came by today and spent over 4 hours running tests inside the house, outside the house, at the telephone poll and Bell box. He confirmed the problem is the line length of 1100 meters in spite of the fact that the box is 300 meters away.

Now the good news: he says that Bell is in the process of rolling out fiber-optic infrastructure in my area and within 2-3 months the problem should get resolved (I'll automatically get higher upload speeds without needing to call them back).

Another thing I found out is that the Bell only gives out 8Mbps, not 10Mbps. So they're going around selling 25/10 connections when in actuality customers have no chance of getting 10 He said the only way to get 10Mbps up is get fiber to the house.

So, what do you think? Is he pulling my leg? Or is there a good chance that they're really rolling out new infrastructure in my area and it'll resolve itself in the next 2-3 months? Unlikely the previous techs who came by he seemed to be much more technically inclined so I tend to trust him more.

Gili

Another thing I found out is that the Bell only gives out 8Mbps, not 10Mbps. So they're going around selling 25/10 connections when in actuality customers have no chance of getting 10 He said the only way to get 10Mbps up is get fiber to the house.

So, what do you think? Is he pulling my leg? Or is there a good chance that they're really rolling out new infrastructure in my area and it'll resolve itself in the next 2-3 months? Unlikely the previous techs who came by he seemed to be much more technically inclined so I tend to trust him more.

I thought Bell Fibe was FTTN (Fiber to the node), far as I can recall. And that there really isn't a true FTTH anyplace, except maybe down at the condo's on the waterfront properties, here in Toronto, Queens Quay areas I think it was; done by Beanfield.