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Melissa2009B

join:2009-12-27
Denver, CO

[Rant] I want to add Voice but they won't let me!

We've had Comcast 12 meg HSI since the summer and it's much better than CenturyLink's DSL that we used to have. At least we can watch streaming HD now.

But I've been trying on and off for a MONTH now, to add Voice to it and it's proven impossible! Their web site is the most stupendously idiotic and insane thing I've EVER had to deal with! If the purpose of it is to PREVENT people from buying services from them, it's a SUCCESS!!

When I call them and try to add it, they always get to a certain point, then put me on hold and never come back, so I have to eventually hang up!

Dealing with their site and customer service on the phone is the HARDEST part of dealing with this company, and if I cant do those things, how the F can I even deal with them?!

I mean I'm paying $72 a MONTH to CenturyLink for a stinking pile of garbage land line that goes out every time it rains or snows and costs us clients for our home business! How can I NOT want something better?!

But dealing with Comcast is enough to cause someone a stroke!

AND THEN, as if the above isn't bad enough, we pay them $7 a month for this TG862 modem. The tech told me that to add Voice, ALL we have to do is plug a phone into it! But they want $35 for a service call for someone to come out and do that?! Seriously?!
So the guy on the phone just said that he could "do me a favor" and waive the $35 but charge $25. HOW is that waiving the $35?! And to plug a phone into the F-ing modem?!

Maybe we should just switch to using our T-Mobile cell phone for home too, and forget both of these idiotic companies!



plencnerb
Premium
join:2000-09-25
Carpentersville, IL
kudos:3

Maybe you would have better luck going down to your local comcast office and have them add it. I know where I live, my local office was only 2 miles from me. That is how I added my voice service, and had no issues at all. I was probably in the office about 15 to 20 minutes and was all set.

--Brian



NetFixer
Snarl For The Camera Please
Premium
join:2004-06-24
The Boro
Reviews:
·Cingular Wireless
·Comcast Business..
·Vonage
·Comcast
reply to Melissa2009B

FWIW, Comcast not providing you with CDV server on the terms that you want, is not the same thing as Comcast not allowing you to get CDV. If you don't want to pay Comcast an activation/installation charge, there are other VoIP services available, and some of them either do not have activation/installation charges, or they routinely will waive them (I just recently activated a new Vonage line, and I was not charged any activation/installation fee).

I seem to recall from a previous thread of yours, where you mentioned that you already had a RingCentral answering service account. RingCentral is also a full featured VoIP supplier, so you might want to talk to them to see if they will charge you an activation/installation fee to expand your account to include VoIP service.
--
We can never have enough of nature.
We need to witness our own limits transgressed, and some life pasturing freely where we never wander.


Melissa2009B

join:2009-12-27
Denver, CO

The only reason I'd get rid of the land line ( besides the lack of reliability ) is if digital was of equal or BETTER quality. From what I've heard in recent years, some VOIP can really stink. But I heard that Comcast's Voice was much better, in fact better than my land line. I'd like to see, but not with as hard as they make it. It's like the sole purpose of their site and phone people is to get rid of customers?



plencnerb
Premium
join:2000-09-25
Carpentersville, IL
kudos:3
reply to Melissa2009B

I've had CDV now since May of this year. So far, the service is really good. I don't have any issues with call quality, dropped calls, etc. Every one I talk to I can hear very clearly, and they can hear me just as well.

The one downside (and I think this is true with VOIP as well) is that if your Comcast service goes out (no cable tv, no internet), there is a good chance your phone service will be down as well. So having a backup is probably a good idea if that ever happens. For me, that has only happened one time, and it was due to a storm taking out a few telephone poles where the Comcast Line was running, and it cut the lines in the process. It was only out for 4 or 5 hours I believe. But, that of course was no fault of anyone at Comcast..its not like they can control mother nature!

Since it sounds like you already have an eMTA modem, you know that there is a place to put batteries in it (I think one is standard). This allows your phones to continue to work in a power outage (again assuming the Comcast network parts have power).

--Brian
--
============================
--Brian Plencner

E-Mail: CoasterBrian72Cancer@gmail.com
Note: Kill Cancer to Reply via e-mail



NetFixer
Snarl For The Camera Please
Premium
join:2004-06-24
The Boro
reply to Melissa2009B

NM, reply withdrawn.


Melissa2009B

join:2009-12-27
Denver, CO
reply to plencnerb

said by plencnerb:

I've had CDV now since May of this year. So far, the service is really good. I don't have any issues with call quality, dropped calls, etc. Every one I talk to I can hear very clearly, and they can hear me just as well.

The one downside (and I think this is true with VOIP as well) is that if your Comcast service goes out (no cable tv, no internet), there is a good chance your phone service will be down as well. So having a backup is probably a good idea if that ever happens. For me, that has only happened one time, and it was due to a storm taking out a few telephone poles where the Comcast Line was running, and it cut the lines in the process. It was only out for 4 or 5 hours I believe. But, that of course was no fault of anyone at Comcast..its not like they can control mother nature!

Since it sounds like you already have an eMTA modem, you know that there is a place to put batteries in it (I think one is standard). This allows your phones to continue to work in a power outage (again assuming the Comcast network parts have power).

--Brian

Yes, familiar with all that, and understand Brian, thanks.

This CenturyLink land line has been a nightmare since we built the house in 2006, though, every time it rains or snows. 60 year old lead wrapped paper foil, I'm told. Even squirrels eat it.

And as far as the modem, do they REALLY need to send a tech out to install Voice? I'm a tech myself, in electronics. At one point they mentioned some kind of self install kit, but I think they want the money, not that.


owlyn
Premium,MVM
join:2004-06-05
Newtown, PA

They have to send a tech out to make sure it is working to ensure you have access to 911.



JohnInSJ
Premium
join:2003-09-22
San Jose, CA
reply to Melissa2009B

said by Melissa2009B:

The only reason I'd get rid of the land line ( besides the lack of reliability ) is if digital was of equal or BETTER quality. From what I've heard in recent years, some VOIP can really stink. But I heard that Comcast's Voice was much better, in fact better than my land line. I'd like to see, but not with as hard as they make it. It's like the sole purpose of their site and phone people is to get rid of customers?

Ever considered a pure VOIP provider? I'm very happy with (the much cheaper) phonepower.
--
My place : »www.schettino.us


plencnerb
Premium
join:2000-09-25
Carpentersville, IL
kudos:3
reply to Melissa2009B

said by Melissa2009B:

And as far as the modem, do they REALLY need to send a tech out to install Voice? I'm a tech myself, in electronics. At one point they mentioned some kind of self install kit, but I think they want the money, not that.

In my case, I already had Internet with them, and was renting a cable modem (Scientific Atlanta By Cisco, model # DPC2100R2). So, when I went down to the local office to add CDV, they gave me a self-install kit, which contained a Thomson Internet Voice Modem, Model # DHG536. They did charge me a one time fee of $20 (or close to that) to add the service. A tech visit was not required. All I had to do was take home my self-install kit, swap modems, activate the new one, and return the old one to them.

It did take a bit to fully activate it, as I had to wait for AT&T to port my number over (I think it was 4 business days). While I was waiting my internet service was not effected, but I could not use the phone part of my modem. When the number port was complete, I called Comcast back, and they finished the activation process.

Since you already have an eMTA, I would think all you would have to do is add CDV to your account, port your number from your existing provider, and call Comcast once that has been complete.

I don't see a way to avoid paying the one time fee to add CDV, even if you use the self-install kit and do it yourself.

By the way, I'm actually on my 3rd modem now (which is why I rent and not buy), as I had an issue with the batteries in the Thomson eMTA. It would not hold a charge. Not sure if it was a bad battery or a bad modem, so I went back to the local office and swapped it out. While I did specifically ask for a D3 eMTA, they told me they would not give me one because my speed package (Performance w/powerboost) did not require it. So, they gave me an Arris, Model# TM402P/110.

--Brian
--
============================
--Brian Plencner

E-Mail: CoasterBrian72Cancer@gmail.com
Note: Kill Cancer to Reply via e-mail

medbuyer

join:2003-11-20
kudos:4
reply to Melissa2009B

said by Melissa2009B:

This CenturyLink land line has been a nightmare since we built the house in 2006, though, every time it rains or snows. 60 year old lead wrapped paper foil, I'm told. Even squirrels eat it.

I'm a tech myself, in electronics. At one point they mentioned some kind of self install kit, but I think they want the money, not that.

I would suppose your with your tech skills that you can call CenturyLink to run you a new line and then create new homerun lines for phone, data etc...

i think that's easier than pulling your hair and maybe avoid dealing with Comcast if that's pulling your wits...

besides, I agree with owlyn See Profile said...

said by owlyn:

They have to send a tech out to make sure it is working to ensure you have access to 911.


bman212121

join:2005-06-09
reply to Melissa2009B

I would skip CDV all together... You might not be getting charged as much as centurylink but you're still getting ripped pretty badly for VOIP service. As others have stated there are a lot of VOIP providers you can try.

century link ~$70 a month
CDV ~ $50 a month + EMTA
Vonage ~$30 a month Free box
Phonepower ~$15 a month Free box

I've never had issues with Vonage and it works well. I am kind of interested in the Phonepower that JohnInSJ recommended.

There are even cheaper products out there like magicjack and Google Voice. I'd heard a few mixed reviews about magicjack and both of those services wouldn't have e911 support.

Magicjack $20 a year
Google Voice is free right now until the end of the year... I don't know if they plan on continuing that again or not. (They have continued it for several years now)

For GV you can use a device like the Obihai OBi110. It's $50 for the box and you just plug it in and go. It can also be used for lots of other VOIP providers so it's one box you could use for multiple services. (Everyone else has their own special equipment)



telcodad

join:2011-09-16
Lincroft, NJ
kudos:5

said by bman212121:

I would skip CDV all together... You might not be getting charged as much as centurylink but you're still getting ripped pretty badly for VOIP service. As others have stated there are a lot of VOIP providers you can try.

century link ~$70 a month
CDV ~ $50 a month + EMTA
Vonage ~$30 a month Free box
Phonepower ~$15 a month Free box

I've never had issues with Vonage and it works well. I am kind of interested in the Phonepower that JohnInSJ recommended.

There are even cheaper products out there like magicjack and Google Voice. I'd heard a few mixed reviews about magicjack and both of those services wouldn't have e911 support.

But, be careful, as I said in a CDV thread last week: »Re: Is there a forum for Comcast phone service?


ArrayList
netbus developer
Premium
join:2005-03-19
Evanston, IL
reply to JohnInSJ

I've had voip.ms for years. no complaints.



kara

@comcast.net
reply to Melissa2009B

Real fact of voip phone service if cable connetion drops due to power or cable outages. Pray you don't need a 911 call during the time. Voip does not work like old copper wired line that sent live powerfeed on wiring. People forget this important fact and if you send the time reading the terms of service all the company cover their butts on this. Boring reading yes but from legal you need to read it



JohnInSJ
Premium
join:2003-09-22
San Jose, CA

said by kara :

Real fact of voip phone service if cable connetion drops due to power or cable outages. Pray you don't need a 911 call during the time. Voip does not work like old copper wired line that sent live powerfeed on wiring. People forget this important fact and if you send the time reading the terms of service all the company cover their butts on this. Boring reading yes but from legal you need to read it

Right, if you lose cable, *and* all the cell towers are down, you won't be able to call 911 along with everyone else in a 10 mile radius from where the disaster hit. Yeah. Indeed if you need phone contact for life support, use twisted pair. And in our neighborhood hope the rats haven't eaten your pair overnight.
--
My place : »www.schettino.us

Melissa2009B

join:2009-12-27
Denver, CO
reply to JohnInSJ

said by JohnInSJ:

said by Melissa2009B:

The only reason I'd get rid of the land line ( besides the lack of reliability ) is if digital was of equal or BETTER quality. From what I've heard in recent years, some VOIP can really stink. But I heard that Comcast's Voice was much better, in fact better than my land line. I'd like to see, but not with as hard as they make it. It's like the sole purpose of their site and phone people is to get rid of customers?

Ever considered a pure VOIP provider? I'm very happy with (the much cheaper) phonepower.

I don't even know how all that works. But now that we have cable internet, at 12 megs, I guess it could be as reliable as the land line ( in our case more so! ).

Melissa2009B

join:2009-12-27
Denver, CO
reply to plencnerb

Thanks for the detailed reply Brian.

I'm looking at that PhonePower site, that was just mentioned. Gotta find out how that works. Hope it would be reliable enough for a small SOHO like ours.


medbuyer

join:2003-11-20
kudos:4
reply to Melissa2009B

nvm...found my answer....


Melissa2009B

join:2009-12-27
Denver, CO

1 edit
reply to kara

said by kara :

Real fact of voip phone service if cable connetion drops due to power or cable outages. Pray you don't need a 911 call during the time. Voip does not work like old copper wired line that sent live powerfeed on wiring. People forget this important fact and if you send the time reading the terms of service all the company cover their butts on this. Boring reading yes but from legal you need to read it

Well given the lack of reliability with CenturyLink and the fact that we also have cell phones in the house, I wouldn't worry about that. It's certainly not worth paying $72 a month for the paper wrapped foil garbage they have.

The only good thing in paper wrapped foil is that chicken in Chinese food. LOL

Melissa2009B

join:2009-12-27
Denver, CO
reply to JohnInSJ

said by JohnInSJ:

said by kara :

Real fact of voip phone service if cable connetion drops due to power or cable outages. Pray you don't need a 911 call during the time. Voip does not work like old copper wired line that sent live powerfeed on wiring. People forget this important fact and if you send the time reading the terms of service all the company cover their butts on this. Boring reading yes but from legal you need to read it

Right, if you lose cable, *and* all the cell towers are down, you won't be able to call 911 along with everyone else in a 10 mile radius from where the disaster hit. Yeah. Indeed if you need phone contact for life support, use twisted pair. And in our neighborhood hope the rats haven't eaten your pair overnight.

Indeed. Well the ultimate in emergency communications is ham radio and I happen to be KW0WW, but don't have a HF rig at the moment. But I DO have and old HTX-202 2 meter HT. LOL

Melissa2009B

join:2009-12-27
Denver, CO
reply to medbuyer

Electronics Tehnician with an ASET ( Associate in Science in Electronics Technology ) from 1969. LOL I worked as an R&D Technician for 27 years, until it left the country around 1993.


dplantz

join:2000-08-02
Roslindale, MA

PhonePower works good for me. Based in California and can port in your number. Cheaper than CDV and very reliable. Good luck. CDV does have better sound quality than PhonePower, but less features as well. »www.PhonePower.com



JohnInSJ
Premium
join:2003-09-22
San Jose, CA

said by dplantz:

PhonePower works good for me. Based in California and can port in your number. Cheaper than CDV and very reliable. Good luck. CDV does have better sound quality than PhonePower, but less features as well. »www.PhonePower.com

Plus, you can use your PP account with any SIP client. So your "home phone" can come with you when you travel. Which is neat.
--
My place : »www.schettino.us

Melissa2009B

join:2009-12-27
Denver, CO

1 edit

Whatever that is, ok.

I wish they could replace RingCentral for us. We have that for simultaneous ring and fax-to-email, but they're too expensive.
...

Gee, I just chatted with them and this almost sounds too good to be true! They said they can, AND probably port our 800 number for voice and fax, and do simultaneous ring!

Transcript:

[4:32 PM] Melissa:Do you, by chance, offer fax to email, and simultaneous ring?
[4:32 PM] Melissa:cool
[4:32 PM] Courtney:We offer all of those for free
[4:32 PM] Melissa:Seriously?
[4:32 PM] Courtney:there are 40+ free features with our service
[4:32 PM] Courtney:The most popular is our free softphone
[4:32 PM] Courtney:most providers charge $9.95 a month for theirs.
[4:33 PM] Melissa:We currently have simultaneous ring and fax to email with Ring Central and it's expensive
[4:33 PM] Melissa:But we have two 800 numbers
[4:33 PM] Melissa:1 for voice and 1 for fax
[4:34 PM] Courtney:Those features are free with our service. We can transfer your 800 numbers. There is a one time $5 activation fee, it is $5 a month, and 4 cents/min for all inbound calls.
[4:34 PM] Melissa:not sure if we can port those from Ring Central though.
[4:34 PM] Courtney:We can surely try
[4:35 PM] Melissa:We could do without the 800 numbers but all our clients have the
m
[4:35 PM] Courtney:Well, it shouldn't be an issue to transfer them


hottboiinnc
ME

join:2003-10-15
Cleveland, OH
reply to Melissa2009B

said by Melissa2009B:

said by JohnInSJ:

said by Melissa2009B:

The only reason I'd get rid of the land line ( besides the lack of reliability ) is if digital was of equal or BETTER quality. From what I've heard in recent years, some VOIP can really stink. But I heard that Comcast's Voice was much better, in fact better than my land line. I'd like to see, but not with as hard as they make it. It's like the sole purpose of their site and phone people is to get rid of customers?

Ever considered a pure VOIP provider? I'm very happy with (the much cheaper) phonepower.

I don't even know how all that works. But now that we have cable internet, at 12 megs, I guess it could be as reliable as the land line ( in our case more so! ).

Your an electronics tech and don't know how it works? But yet you are looking at CDV? Uh yah okay.


steve1a
Premium,MVM
join:2001-05-07
Berkeley, CA
reply to Melissa2009B

I purchased a Ooma Telo to hook up with my Comcast HSI-

My rates are just for state & local taxes which = $3.99 a month
for unlimited nationwide calling with crystal clear reception.
»www.ooma.com

The Telo unit is $179. up front but quickly pays for itself

I have a $40 off promo code for new customers if any one is interested.



scootertejas

@cebridge.net

Hell for $129 you can get 2 years of VOIPo, unlimited LD in the USA and Canada, free adapter, free activation, and easy to port your number. I have used them for 4 years without a glitch. Read the VOIP forums on this site, using Comcast voice is just not a good deal.

»www.voipo.com/



plencnerb
Premium
join:2000-09-25
Carpentersville, IL
kudos:3
reply to medbuyer

said by medbuyer:

besides, I agree with owlyn See Profile said...

said by owlyn:

They have to send a tech out to make sure it is working to ensure you have access to 911.

This is not true.

I did not need a tech to visit my home when I added Comcast Digital Voice back in May of this year. I was already a High Speed Internet and Cable TV subscriber. I had phone service with AT&T. I had a cable modem, but it was not an eMTA. It was a standard cable modem (Scientific Atlanta By Cisco, model # DPC2100R2).

So, I walked into my local Comcast office, and asked them to add Comcast Digital Voice to my account. They looked on the system, saw what I had, gave me a self-install kit, and told me to go home, swap the modems. The modem that was in the self-install kit was a Thomson Internet Voice Modem, Model # DHG536. I told them also that I wanted to port my existing number from AT&T, and I told them what that number was. They said that would take 3 to 4 business day to do. When that was done, I would have to call them back. Finally, they told me to return my existing rented modem to the local office.

So, I went home, powered off my existing modem, and hooked up my new one. Called Comcast, and went through the activation process. I was up and running for the internet side in about 20 minutes. I then went back to the local office, returned my old modem, and said everything is working great.

3 business days later, my existing phone service from AT&T stopped working. So, I again called Comcast, and went through the activation process over the phone to make sure that Comcast Digital phone service was working. That call took about 15 minutes.

When it was all said and done, I only had to pay a one time fee of like $20.

NO TECH VISITED MY HOME for the entire process.

So, unless things are different from market to market, I don't know why people keep saying a tech visit is required when you set up Comcast Digital Voice, even if you use a self-install kit. If one was, then how did I do it without one?

--Brian
--
============================
--Brian Plencner

E-Mail: CoasterBrian72Cancer@gmail.com
Note: Kill Cancer to Reply via e-mail


NetFixer
Snarl For The Camera Please
Premium
join:2004-06-24
The Boro
Reviews:
·Cingular Wireless
·Comcast Business..
·Vonage
·Comcast

1 edit

said by plencnerb:

NO TECH VISITED MY HOME for the entire process.

So, unless things are different from market to market, I don't know why people keep saying a tech visit is required when you set up Comcast Digital Voice, even if you use a self-install kit. If one was, then how did I do it without one?

--Brian

They keep saying it because (at least for CDV) at one time it was a requirement. The primary reason was to make sure that if the customer wanted to distribute the CDV FXS connection over the existing inside telco wiring, the tech would make sure that the existing inside telco wiring was properly disconnected. But apparently, Comcast finally realized that other VoIP services were not doing that (and generally had no problems because of it), and so they have now dropped the on-site tech install requirement.
--
We can never have enough of nature.
We need to witness our own limits transgressed, and some life pasturing freely where we never wander.