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kevinds
Premium
join:2003-05-01
Calgary, AB
kudos:3
Reviews:
·Shaw
reply to Sean_O

Re: Moving Fee

Your new address, is it a commerical address?

Have you spoken to Shaw and confirmed this charge wasn't a mistake/miss bill? Certain activities have default charges the employee is supposed to change to 0, but sometimes missed.

Residential moves are supposed to be free (even business accounts at residential addresses) some commerical addresses are charged.

I have moved 5 times now in two provinces in the last 5 years with my business account, and have not been charged yet for doing so.

-Posted from my phone.


Sean_O

@50.71.212.x
Nope it's a residential address. I'm considered a home based buisness by Shaw. The installer was a residential installer actually.

I haven't spoken to Shaw yet but I will definately do so now. I assumed as the charge was on my current bill i just received it was a valid charge. Thx!

kevinds
Premium
join:2003-05-01
Calgary, AB
kudos:3
Reviews:
·Shaw
Register so you can send a private message, send a message to @ShawSean here. He is good at finding someone who knows, who will be able to help you.

At least figure out if the charge is valid (supposed to be charged).
--
Yes, I am not employed and looking for IT work. Have passport, will travel.

jordanp

join:2004-06-17
Edmonton, AB
I just talked to someone to move our service today. I was also told that there would be a $29.95 fee added to our bill. Seems like it is standard for moves now. This is a residential account.


anon Name

@terago.net
Just cancel the service and sign up for a new one at the new address. That way you can get their new customer deals. Stupid isn't it. I have seen a ton of people do it that way.


rustydusty

join:2009-09-29
Red Deer, AB
said by anon Name :

Just cancel the service and sign up for a new one at the new address. That way you can get their new customer deals. Stupid isn't it. I have seen a ton of people do it that way.

For most residential customers, that could work. He specified a biz account, and I would definitely not cancel and sign up again. Especially if there is services on a specific static and critical services needing to be run on that static.


pfak
Premium
join:2002-12-29
Vancouver, BC
said by rustydusty:

Especially if there is services on a specific static and critical services needing to be run on that static.

New CMTS, new static(s).
--
The more I C, the less I see.

kevinds
Premium
join:2003-05-01
Calgary, AB
kudos:3
Not anymore, given /30 and /29 for static IPs now, they are moved with you.


rustydusty

join:2009-09-29
Red Deer, AB
said by kevinds:

Not anymore, given /30 and /29 for static IPs now, they are moved with you.

Ohhhh rurry?

kevinds
Premium
join:2003-05-01
Calgary, AB
kudos:3
Reviews:
·Shaw

1 edit
I wanted two sequencial static IPs, the only way I could get them, was to get a /29 block, because static IPs are /30. And yes, my last move, they moved my static IPs to my new CMTS.

Edit: Actually I just wanted two static IPs in the same subnet, so they would use the same gateway, direct-access wants two sequencial, that was a different project.

--
Yes, I am not employed and looking for IT work. Have passport, will travel.

ravenchilde

join:2011-04-01
kudos:2
reply to pfak
said by pfak:

said by rustydusty:

Especially if there is services on a specific static and critical services needing to be run on that static.

New CMTS, new static(s).

Kevin is correct, this is no longer true if you are assigned a static on a /29 or /30 subnet. It is portable to a new CMTS. If your subnet is around a /22 then you might want to ask about getting a /29 or /30.

kevinds
Premium
join:2003-05-01
Calgary, AB
kudos:3
Also makes node splits, when the new node is on a different CMTS, there is very little downtime.
--
Yes, I am not employed and looking for IT work. Have passport, will travel.


pfak
Premium
join:2002-12-29
Vancouver, BC
said by kevinds:

Also makes node splits, when the new node is on a different CMTS, there is very little downtime.

Sweet! Better than the days where my "statics" would get re-numbered every 9 months.
--
The more I C, the less I see.