said by docbg:
It seems a few of Start's CS reps aren't aware that Cogeco prefers cancellation of their service AFTER Start's service is activated (assuming one is not under contract). They kept trying to convince me otherwise until I mentioned this forum, which prompted her to check with a supervisor who set her straight.
Rocca might want to ensure the reps are all aware of this.
It's hit or miss on which Cogeco rep you get, what contracts you have and which other services you are keeping. Some combinations require notice, some don't.
Personally, I think it's safer to make sure you call Cogeco first to find out if you need to give notice based on a contract, other services you have, etc. If you call them and they say to cancel after, then that's great - however sometimes they tell customers 30 days and if we told new customers just to call after the transfer and they got dinged with another 30 day bill from Cogeco, that probably wouldn't go over too well.
But I'll let our Service Desk Manager know just as a reminder.
Thanks for the feedback and looking forward to having you with us.