said by jk0:yeah... ughhh... just give me your account number and ughhhh we will ughhhh look into this for you... derp
I get it, but like I said on twitter many times, customers already assume that you (you as in support) are already doing everything you can to help us. These repetitive "I can assure you"s are absolutely worthless. We want evidence that proves it's at least being looked at. Technical details, even if most customers wont understand them, are very useful. Stop assuming we are all ignorant to technology. Mediacom is especially guilty of this and loves to point fingers and make assumptions.
I still stand by my comment about the duration of this diagnoses being pathetic. It really goes to show just how technical your staff must be if they can't be bothered to figure out a problem on their own system after a month's time.
I've never understood how such a low level standard of support has become acceptable when it comes to ISPs.