dslreports logo
 
    All Forums Hot Topics Gallery
spc
uniqs
32
Bashlin
join:2011-06-20
Douglas, GA

Bashlin

Member

Re: Georgia ETA..??

No updates, no improvements.. A update isn't considered saying we hope to have it fixed in a years time.

Bobec
No Stooge
Premium Member
join:2001-01-04
Jefferson, GA

2 edits

Bobec

Premium Member

Several weeks ago, I opened a thread in the Windstream Direct forum, and I've occasionally bumped it asking for updates. Here's the update I got from Windstream when I asked for an update on fixing the problems in Northern Georgia:

"They will be evaluating this at the end of 2012, with a possible resolution in 2013. "

This isn't what Aaron has been telling us, so I have to ask: what is the truth about what's being done to fix our problems in Northern GA?
Bashlin
join:2011-06-20
Douglas, GA

Bashlin

Member

thankfully the BBB reopened my case yesterday..at least if we ever get any legal action against windstream it'll be documented..

windstream is getting incentive money from the federal goverment now, but instead of spending money to upgrade the broken equipment it is going to fund CEO's million dollar saleries.. sad

Windstream
Premium Member
join:2009-03-31
Twinsburg, OH

Windstream

Premium Member

Bobec,
I thought you were part the people affected by the equipment issue in Commerce GA. Most everyone in this thread is, I have been using Bashlin's ETR as a rule of thumb for everyone on this equipment. Anyone who's service runs through the Commerce Switch, which is one of our main hubs is affected and should have the same date I provided above, or at the very least within a few weeks of the date (depends on the specific port in the switch). I will double check but I am pretty positive your signal runs through our switch in Commerce. I am on my way out the door tonight but I will double check in the AM.

Aaron
Specialist II

Bobec
No Stooge
Premium Member
join:2001-01-04
Jefferson, GA

Bobec

Premium Member

Aaron:

I also believe my service runs through the Commerce equipment (based upon a problem there a couple of years ago that impacted me), but I appreciate that you're checking on that just in case. As usual, your involvement seems to make things run better and helps move fixes to a faster implementation--for that I thank you.

What continues to frustrate me and most everyone else here is the gaps in communication and the infrequent/sometimes conflicting information we are getting on the status of the problem resolution, depending upon who from Windstream answers a question in this forum and when calling into a CSR.

There have clearly been problems in the Northeastern GA area that Windstream has recognized and have indicated they are working to resolve. IMHO, these problems and the steps for resolution should be easy to encapsulate and convey to WS customer service staff, so that they can deliver accurate, clear, consistent and timely information to customers. It is in this area that customer services are failing and customer dissatisfaction is growing.

I have years of experience (VP level) in leading implementation and client service teams: maybe it's time I un-retired and came to work for Windstream to help fix what is obviously broken!

xsbell
join:2008-12-22
Canada

1 edit

xsbell to Windstream

Member

to Windstream
said by Windstream:

Anyone who's service runs through the Commerce Switch, which is one of our main hubs is affected and should have the same date I provided above, or at the very least within a few weeks of the date (depends on the specific port in the switch). I will double check but I am pretty positive your signal runs through our switch in Commerce. I am on my way out the door tonight but I will double check in the AM.

Aaron
Specialist II

So is it the actual uplink (OC-12,OC-24?) from the ATM switch to the BRAS, or the (DS1,DS3,OC-3?) ports feeding the DSLAMs? (I'm guessing the latter)
said by Bobec:

maybe it's time I un-retired and came to work for Windstream to help fix what is obviously broken!

It's not that something is broken.. it's more the neglect to maintain a legacy ATM network built for 1Mbps speeds (in most areas).

Talk about milking it. The shareholders must be happy though... cuz we all know they're the only ones Windstream (Execs.) care about.
Bashlin
join:2011-06-20
Douglas, GA

Bashlin

Member

i wish windstream could hire people like usuckbell, you actually sound like your educated in this field and probably could have averted this issue all together.. seems like windstream is still trying to figure out which why to spin.. sad really, never saw a company as disorganized as windstream.. still can't believe what the CSR told me yesterday.. windstream must not train anyone in the CSR dept..
Slipen
join:2010-04-18
Cairo, GA

Slipen to Bashlin

Member

to Bashlin
Here is the response I got from BBB and PSC.

This letter acknowledges our receipt of the notice of the complaint (as identified above) filed by XXXX. We look forward to addressing the customer’s concerns and resolving this matter.
From the filings, we understand that the customer is inquiring about service issues with his Windstream High Speed Internet service.
We are aware of Internet traffic issues in XXXX's area, which may cause slower speeds, typically during peak usage times. We are committed to providing our customers with the best service possible
and are working diligently to resolve these issues by installing new equipment and system upgrades. Although we are providing 3 Mb Speed Internet service to XXXX, the service performance will vary
based on factors such as computer memory, age of the computer, software and downloads on the computer. There can be other outside factors including, for example, the speed of the server of the websites being accessed and Internet congestion.

We regret any inconvenience this matter may have caused XXXXX. We do appreciate his business and look forward to continuing to be his communications service provider. Please feel free to contact me if you should have any additional questions or concerns.

Basically saying the line I am on will support 3mbps, thats like saying my car has 130 on the dash so it will go 130.

xsbell
join:2008-12-22
Canada

xsbell

Member

said by Slipen:

Although we are providing 3 Mb Speed Internet service to XXXX, the service performance will vary
based on factors such as computer memory, age of the computer, software and downloads on the computer. There can be other outside factors including, for example, the speed of the server of the websites being accessed and Internet congestion.

It's unbelievable they're trying to blame it on other (laughable) factors when one can clearly prove it's THEIR internal network! Computer memory, age of computer.. for 3Mbps, seriously Windstream?? LOL

I really hope there is a class action brought up against them. I'd be a whole different story if they were transparent about everything, but instead, they clearly lie.
Slipen
join:2010-04-18
Cairo, GA

Slipen

Member




Still crap here in South GA...
Bashlin
join:2011-06-20
Douglas, GA

Bashlin

Member

can't wait till end of november, please windstream have my internet fixed
Slipen
join:2010-04-18
Cairo, GA

Slipen

Member




SSDD...
Slipen

Slipen

Member

18 Days until I should have a fix or at least that is what I was told 6 months ago, after the 6 months before that and the 6 months before that. Some how it is just getting worse. New equipment and it runs worse than the old stuff something seems to be really wrong.


Proxi
join:2012-11-13
Milledgeville, GA

Proxi

Member

Anyone know when equipment in Milledgeville, GA will be upgraded? I have been dealing with severe latency issues since May 2012. I pay for a 3Mbps Internet package.


Slipen
join:2010-04-18
Cairo, GA

Slipen

Member




I think I have been disconnected 8 times in the last two days just from 5-10pm
Jeffrez
join:2012-10-28
Jefferson, GA

Jeffrez

Member

Just wanted to chime in as a Georgian that I also had no internet today. Nothing new about that though.... I have a new router but it's not made a difference.
Slipen
join:2010-04-18
Cairo, GA

Slipen

Member




7 disconnects in last 2 hours, doing anything besides reading forums and email is a joke.

news2me
@comcast.net

news2me

Anon

I am so glad that I came here. I was about to leave Comcast and sign up with WS.

No way now... I would have to see at least 6 months to a year in good reviews for that to happen.

Just too bad. I was looking to leave Comcast because of their ever increasing bill.
Slipen
join:2010-04-18
Cairo, GA

Slipen

Member




Sunday afternoon 5:30PM, same crappy speeds.

Brian_M
join:2004-06-19
Manchester, GA

Brian_M to news2me

Member

to news2me
Heck, I'll just be glad to have a connection where this post won't take ~5 minutes.

Comcast in 6 weeks for me, just glad I have the option to have Functional internet.
Slipen
join:2010-04-18
Cairo, GA

Slipen

Member

Just in case you thought it had got better, I just wanted to show you it has not.


Slipen

Slipen

Member




I tried checking my yahoo mail, and yahoo came with a pop up saying don't have broadband, switch to the basic view. Ha Ha
Slipen

Slipen

Member

Got on after work, figured I would just watch some Anime and hit the auction house.

Windstream had something else in mind.

5 disconnects in 30 mins time, and this was my "Best" test.




Thank you Windstream for continuing to sell DSL on oversubscribed lines and being completely incompetent in you ability to fix what is wrong after you have known for two years that the equipment can't handle it.
Slipen

Slipen

Member

Quoted from the message I just got in the direct forum, evidently my ETR 6 months was not long enough for my last ticket to be fixed so It looks like I will still be getting crappy connections for this years Christmas present also. Two years in a row, thanks Windstream you sure do treat your paying customers with the best service possible (Sarcasm)

"We got word from the engineers that they had come across an issue and some changes had to be made to the project which has set us back. The ETR has been pushed to 1/30/13."
computerdoc06
join:2012-08-06
Campobello, SC

computerdoc06

Member

You're one of lucky ones with an actual dated ETR. My ETR is 2013, no month or day...just possibly, maybe in 2013. Isn't that fantastic customer service! I just don't see how they can stay in business much longer with this type of utter disrespect shown to customers.
Slipen
join:2010-04-18
Cairo, GA

Slipen

Member

It is not really a ETR, its just a fictional date they like to change on whim just to keep me from calling everyday.My 1st ETR was January of 2011 and then July of 2011 and then January of 2012,June 2012,December of 2012 and now end of January 2013. I completely expect it to be a month to month thing if I were to stay a customer, but I don't see me doing that past the 1st of the year. I got my 1st 4GLTE signal yesterday 18MBPS down and 4MBPS up. I can foresee me finding a way to adhere to 10GBS a month usage.

Home phone for 10 dollars a month and I keep my number and it uses my 1000mins I get already. I save 50-60 dollars a month and get a better connection.
Slipen

Slipen

Member

Hopefully for some of us cellphone broadband will eclipse WS's excuse for broadband and when it starts hitting the pocket book for more than 10 dollars a month and they start losing the phone and internet (80 dollars) a month the shareholders will start asking questions.

Windstream had the nerve to send me a survey for how they were doing. Who ever got the pleasure of reading it probably wished they had not sent it.
malianx
join:2012-11-24
Clarendon, TX

malianx

Member

Wireless will always suffer from the latency issues it currently has, because of the nature or physics and distance. If all you do is browse the web and watch netflix, sure you'll be fine. Most of the rest of us are screwed, and it won't get better.
Slipen
join:2010-04-18
Cairo, GA

Slipen

Member

Been testing Verizon's 4GLTE (home fusion) for about 5 days now, lowest speed was 5.9MBPS and max was 33.0MBPS and upload of 3.2 upload. Talking with people in game they say they have no lag, pings of 30-100ms never over that. This is starting to look like a viable option for me.
djacks01
join:2009-01-22
Milledgeville, GA

djacks01 to Proxi

Member

to Proxi
I've also been dealing with slow service/no service in Milledgeville, since spring 2012. I do not expect better service so am looking at charter as an option. Do you know of anyone who has any experience with Charter dsl? tnx