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MediacomChad
Mediacom Social Media Relations Team
Premium,VIP
join:2010-01-20
Gulf Breeze, FL
kudos:95
reply to jk0

Re: [IA] repeated drops of 30s to 1 min

Maintenance has been completed as of today, jk0, and NOC distributed an upgrade across all the modems on the system. If possible, the Tech Ops Supervisor would like to swap your current modem out for a an updated DOCSIS 3.0 modem. I can go ahead an get an appointment scheduled for you, if you'd like.


jk0

join:2008-09-04
Hazel Green, WI

Yes please, Friday would be perfect if that's available.

Thank you for the update.



MediacomChad
Mediacom Social Media Relations Team
Premium,VIP
join:2010-01-20
Gulf Breeze, FL
kudos:95

You are welcome.