Topic 'Re: Took the plunge!' in forum 'Start Communications users forum' - dslreports.com

Re: Took the plunge!

Tue, 06 Nov 2012 11:15:13 EDT

bestjsg posted : + 1

Re: Took the plunge!

Sun, 21 Oct 2012 01:32:03 EDT

docbg posted : Looks like the transfer went faster than expected. Transfer was scheduled for Oct. 23 but I thought I'd plug in my modem today and voila:

Looking good!

Thanks to Rocca et al for a smooth transition. Start's communication during the transition period was exceptional and should be a blueprint for other companies to follow.

Now to return Cogeco's gear. :)

Re: Took the plunge!

Wed, 17 Oct 2012 11:45:15 EDT

rocca posted :

said by docbg:

I currently have TV and Internet with Cogeco and am only canceling Internet. Therefore, no 30 day notice is required. I am not under contract and Cogeco advised to cancel the day Start is active.

Thanks.

said by docbg:

She still said it would take 10 business days to activate the service. Is that true?

Generally yes, but if you PM me your account # or name (and what date you'd want it for) I can take a look and see if we're able to push it a little quicker.

Re: Took the plunge!

Wed, 17 Oct 2012 10:34:36 EDT

docbg posted : Thanks Rocca. Looking forward to it as well.

I currently have TV and Internet with Cogeco and am only canceling Internet. Therefore, no 30 day notice is required. I am not under contract and Cogeco advised to cancel the day Start is active. Following your advice I put today's (actually yesterday's date when I placed the order) date on the form for the cancellation date. This REALLY confused the rep who thought I had already disconnected the service and wanted to charge me an extra $50.

She still said it would take 10 business days to activate the service. Is that true?

Re: Took the plunge!

Wed, 17 Oct 2012 00:47:36 EDT

rocca posted :

said by docbg:

It seems a few of Start's CS reps aren't aware that Cogeco prefers cancellation of their service AFTER Start's service is activated (assuming one is not under contract). They kept trying to convince me otherwise until I mentioned this forum, which prompted her to check with a supervisor who set her straight.

Rocca might want to ensure the reps are all aware of this.

It's hit or miss on which Cogeco rep you get, what contracts you have and which other services you are keeping. Some combinations require notice, some don't.

Personally, I think it's safer to make sure you call Cogeco first to find out if you need to give notice based on a contract, other services you have, etc. If you call them and they say to cancel after, then that's great - however sometimes they tell customers 30 days and if we told new customers just to call after the transfer and they got dinged with another 30 day bill from Cogeco, that probably wouldn't go over too well. ;)

But I'll let our Service Desk Manager know just as a reminder.

Thanks for the feedback and looking forward to having you with us.

Re: Took the plunge!

Tue, 16 Oct 2012 23:23:21 EDT

docbg posted : It seems a few of Start's CS reps aren't aware that Cogeco prefers cancellation of their service AFTER Start's service is activated (assuming one is not under contract). They kept trying to convince me otherwise until I mentioned this forum, which prompted her to check with a supervisor who set her straight.

Rocca might want to ensure the reps are all aware of this.

Re: Took the plunge!

Tue, 16 Oct 2012 17:27:30 EDT

HiVolt posted :

said by Eunectesboy:

About 40+ digital - we mostly watch Global or Treehouse (for the little guy in our family).

Hah, nice... There's squat on Rogers. THey encrypt everything.

Re: Took the plunge!

Tue, 16 Oct 2012 15:07:02 EDT

Eunectesboy posted : Yes - I get a number of channels on all TV's (with internal tuners) with our Cable connection...and have no further services (formally) with Cogeco - other than we switched from their cable internet to Start.

About 40+ digital - we mostly watch Global or Treehouse (for the little guy in our family).

Re: Took the plunge!

Tue, 16 Oct 2012 13:31:36 EDT

Phorkster posted : Won't regret it. Rocca and the gang are awesome.

Took the plunge!

Tue, 16 Oct 2012 12:00:28 EDT

docbg posted : Finally made the switch from Cogeco to Start's Pro plan. Was on the Ultimate 30 plan with Cogeco but as my bandwidth usage has been creeping higher, 175GB just wasn't adequate anymore.

I bought the modem and am looking forward to being a Start customer. Also planning to eventually cancel Cogeco's TV service as I rarely watch cable. I get what I need online and 400GB will make that even easier.

Question... has anyone tried, having Start's cable internet only in a Cogeco area, plugging in cable into their TV with an ATSC tuner? Do any channels come through?