dslreports logo
site
 
    All Forums Hot Topics Gallery
spc

spacer




how-to block ads


Search Topic:
uniqs
1
share rss forum feed


NormanS
I gave her time to steal my mind away
Premium,MVM
join:2001-02-14
San Jose, CA
kudos:11
Reviews:
·SONIC.NET
·Pacific Bell - SBC
reply to Steve

Re: [General] Disconnected in error! Help!

First, this is not the AT&T Direct Forum, so it is not a good idea to post personal information. I have requested for a Mod to remove the posted info.

Second, apparently AT&T will not set up a U-verse account at an address with an existing DSL connection. So if there is one, they disconnect it before activating the U-verse account. Because you have the second line, it may be possible to order ADSL on the second line, assuming AT&T has an available port, and not decommissioned the ADSL hardware.

I'd recommend posting to the AT&T Direct Forum, and maybe one of the techs can pull DSL rabbit out of his hat.
--
Norman
~Oh Lord, why have you come
~To Konnyu, with the Lion and the Drum



Steve
I know your IP address
Consultant
join:2001-03-10
Foothill Ranch, CA
kudos:5

I know that this is not ATT direct, but I was hoping to flush out some information overnight. None of the above is information I care about.

U-Verse was activated on Saturday and is working now, so clearly there's no technical barrier to simultaneous DSL and U-Verse, and if there's a real rule there I don't see how they can disconnect my circuit without notification.

Ugh, this is going to suck.

Steve
--
Stephen J. Friedl | Unix Wizard | Security Consultant | Orange County, California USA | my web site



NormanS
I gave her time to steal my mind away
Premium,MVM
join:2001-02-14
San Jose, CA
kudos:11
Reviews:
·SONIC.NET
·Pacific Bell - SBC

I am sorry it isn't what you wanted to hear. And it is, in my opinion, a stupid policy. It is just AT&T being AT&T: "We don't care. We don't have to care. We're the Phone Company".

No, there is no technical barrier, just some stupid, mindless corporate policy. Since it affected your landline, I'd say a complaint to the CalPUC is in order, as well.

Nor is there anything anybody in this forum could have done for you overnight, other than explain why what happened did happen.

The more I hear about how AT&T works, the happier I am that I was able to dump them.
--
Norman
~Oh Lord, why have you come
~To Konnyu, with the Lion and the Drum