| [DSL] $80 Dry Loop My neighbour has been with TekSavvy for over a year. He set up voip and tested it for about 3 months. He then ported his number to voip.ms and everything was fine for about a month. Now bell wants $80 to set up the dry loop.
I wasn't aware that there was any setup fee when you already have dsl on your line. Is this a normal practice. |
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decxPremium
join:2002-06-07
Vancouver, BC | I'm not 100% sure but it might be treated as a new activation so there's a dry-loop activation fee of $20 along with the standard activation fee of $50 for the 6Mb DSL which with tax is almost $80. |
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| reply to sparkfarmer
said by sparkfarmer:My neighbour has been with TekSavvy for over a year. He set up voip and tested it for about 3 months. He then ported his number to voip.ms and everything was fine for about a month. Now bell wants $80 to set up the dry loop.
I wasn't aware that there was any setup fee when you already have dsl on your line. Is this a normal practice.
Once he ported out his phone number, he no longer HAS a line to have DSL on. The wiring may be there, but it is no longer active (or will be no longer active once Bell's orders to disconnect his number flow completely through their system).
From the ISP's & Bell's perspective, its a new install - the old line, profile and account are gone.
Porting out your number to VoIP is like yanking the rug out from under yourself - everything falls over - just possibly not right away.
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 TSI AndreGot TekSavvy?Premium,VIP
join:2008-06-03
Chatham, ON
kudos:8 | reply to sparkfarmer
When a customer goes from Dry Loop to Wet Loop or vice-versa, it has to be submitted as a new order for us (I imagine Bell is the same) so that means that as Decx mentioned, there is the Dry Loop activation fee on top of the regular activation fee for service.
This is because there needs to be a full disconnect and connection of the new service.
Thanks,
Andre
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mlord
join:2006-11-05
Nepean, ON
kudos:9 Reviews:
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1 edit | quote:
This is because there needs to be a full disconnect and connection of the new service Bell are greedy SOBs and don't want you getting service elsewhere -- dry loop is free for their own customers.
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| reply to sparkfarmer
+1 |
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| reply to sparkfarmer
Thanks for the replies but it makes no sense.
This entire neighborhood is less than 10 years old. His house was built in 2007.
Wiring was run from the house demarc to those ugly brown boxes bell likes. And I assume connected so a new owner can call bell from there new house to order service.
If I cancel my phone service, the line is still powered still connected but I don't have service. This is done remotely no call out needed.
If I have phone and internet with bell then cancel phone service, no call out should be needed. Why should anything be different when the internet is with Ye savvy. The physical line is connected as it should be and no calling should be needed.
If he had phone only service, then canceled it, then ordered Teksavvy Internet the charge would make sense.
But if you have phone and internet. Then switch ISP. Then later cancel phone. The line is as it should be and to technician should have to be called.
I can't see why they charge when nothing needs to be done. |
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 AkFubarAdmittedly, A Teksavvy Fan
join:2005-02-28
Toronto CAN.
·TekSavvy DSL
| said by sparkfarmer:Thanks for the replies but it makes no sense.
This entire neighborhood is less than 10 years old. His house was built in 2007.
Wiring was run from the house demarc to those ugly brown boxes bell likes. And I assume connected so a new owner can call bell from there new house to order service.
If I cancel my phone service, the line is still powered still connected but I don't have service. This is done remotely no call out needed.
If I have phone and internet with bell then cancel phone service, no call out should be needed. Why should anything be different when the internet is with Ye savvy. The physical line is connected as it should be and no calling should be needed.
If he had phone only service, then canceled it, then ordered Teksavvy Internet the charge would make sense.
But if you have phone and internet. Then switch ISP. Then later cancel phone. The line is as it should be and to technician should have to be called.
I can't see why they charge when nothing needs to be done.
Unfortunately that's how it is with the CRTC regulations as they stand today. They charge because they can and the majors never pass up an opportunity to make a few easy $. 
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| Also believe it or not there is every possibility the Line has been assigned differently then it was when he was a bell customer for example he could have been moved off a remote and fed from the c/o etc..
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DavesnothereNo-BHELL-ity DOES have its Advantages
join:2009-06-15
START&Cogeco
kudos:6
3 edits | reply to sparkfarmer
said by sparkfarmer:My neighbour has been with TekSavvy for over a year.
He set up voip and tested it for about 3 months.
He then ported his number to voip.ms and everything was fine for about a month.
Now bell wants $80 to set up the dry loop.
I wasn't aware that there was any setup fee when you already have dsl on your line.
Is this a normal practice ???
While the explanations offered by decx, HeadSpinning, and TSI Andre may indeed explain the current state of affairs, they may also open the door for you to look at it THIS way :
If it's going to cost you around $80 to get the dry loop happening, then you should look to see what ELSE is available - Is TSI Cable happening in Milton, and if yes, then would it be a better choice if you have to spend the money anyway ?
Also, it is my sworn duty to inform you that there ARE providers who do NOT charge the $50 part of the basic setup for 6M DSL, such as the one linked below. - They gamble that they will make it up in the longer term from each client, as apparently the $50 IS a directly billed amount by Bell to the Indie ISP in all cases, even when it is not a dry loop install.
It IS a BH#$ELL greed thing, make no mistake about it, and I would still rather see folks on Cable, as IMNSHO, cable providers are the lesser evil as partners with the Indie ISPs.
Between the above and Bell's DMC/demarc BS & politics, they [Bell] are just not worth it to have involved at ANY level.
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 alchav
join:2002-05-17
Palm Desert, CA | reply to sparkfarmer
said by sparkfarmer:Thanks for the replies but it makes no sense.
This entire neighborhood is less than 10 years old. His house was built in 2007.
Wiring was run from the house demarc to those ugly brown boxes bell likes. And I assume connected so a new owner can call bell from there new house to order service.
If I cancel my phone service, the line is still powered still connected but I don't have service. This is done remotely no call out needed.
If I have phone and internet with bell then cancel phone service, no call out should be needed. Why should anything be different when the internet is with Ye savvy. The physical line is connected as it should be and no calling should be needed.
If he had phone only service, then canceled it, then ordered Teksavvy Internet the charge would make sense.
But if you have phone and internet. Then switch ISP. Then later cancel phone. The line is as it should be and to technician should have to be called.
I can't see why they charge when nothing needs to be done.
I'm surprised they didn't pull everything down, because Standard DSL calls for Equipment to Provision Telephone and Internet. If you want Naked DSL or Internet alone without a Phone Line, I'm sure there is different Equipment. All this has to be Provisioned differently that's why the extra charges. A Dry-Loop is with no TekSavvy Equipment on it, but they still have Internet Equipment. |
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| reply to sparkfarmer
Again thanks for the replies.
My neighbour all ready made his decision. The wait for the dry loop was more a factor than the money. He is on cable now.
When I moved here I couldn't help notice all the bell dishes on the houses. But in the passed two years I've been noticing dishes on the curb on garbage day.
Funny how Ota has better picture quality than cable and satellite. If more people knew about this and voip. Bell and Rogers as well as Telus and Shaw would be in a lot more trouble. |
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decxPremium
join:2002-06-07
Vancouver, BC | Digital OTA has always had better picture quality than the paid service because there isn't the excessive stream compression used by the other service providers. The drawback is not everyone is in the right location or the exposure needed to receive a good OTA signal. Plus a lot of channels isn't available OTA. |
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| reply to sparkfarmer
i ported my number to vonage from telus and my line converted to dry look automatically its been 7 years almost. no issues. no charge.
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3 edits | reply to sparkfarmer
just go get a gmail account then use the hack to get a alberta number and get free voip in and out ....google allows it
yup anywhere in north america free...
and no im not giving you the link.
p.s. how you think robocalls are done |
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| reply to Davesnothere
said by Davesnothere: I would still rather see folks on Cable, as IMNSHO, cable providers are the lesser evil as partners with the Indie ISPs.
Not so sure about that. I know Start offers 3rd party cable on Cogeco, but for whatever reason they haven't made a deal with Teksavvy yet.
I don't know all the specifics, but it would seem that Cogeco has not been a good partner for 3rd party ISPs. |
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DavesnothereNo-BHELL-ity DOES have its Advantages
join:2009-06-15
START&Cogeco
kudos:6 | said by markf:....I know Start offers 3rd party cable on Cogeco, but for whatever reason they haven't made a deal with Teksavvy yet.
TSI is waiting until the dust settles from everything else they have been doing, and just now are saying Nov or Dec ETA for Cogeco partnership. |
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DavesnothereNo-BHELL-ity DOES have its Advantages
join:2009-06-15
START&Cogeco
kudos:6 | reply to sparkfarmer
said by sparkfarmer:Again thanks for the replies.
My neighbour all ready made his decision. The wait for the dry loop was more a factor than the money. He is on cable now.
When I moved here I couldn't help notice all the bell dishes on the houses. But in the passed two years I've been noticing dishes on the curb on garbage day.
Funny how Ota has better picture quality than cable and satellite. If more people knew about this and voip. Bell and Rogers as well as Telus and Shaw would be in a lot more trouble.
Bell dishes at the curb - WARMS my heart ! 
Glad yer neighbour got something done, especially non-Bell.
As for the folks being into OTA & VoIP, give it time - though OTA is not as viable in less urban areas like mine.
But streaming and p2p are.  |
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