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Walnut Creek, CA
reply to KidJak28

Re: [DSL] Rocky! You still monitoring. I need help help! Nightma

This all leaves me scratching my head and wondering why Bell can't be more like AT&T...

I signed up with Sonic.net after hours on Friday, so the order wouldn't have been put through to AT&T until Monday. I never got an install date (Sonic will get me one once AT&T gets it to them) but out of sheer boredom I connected my phone last night; got dial tone, called my cell, it rang, the correct number showed up. Called the line back from my cell, it rang.

So AT&T gets the order Monday, you know they didn't process it that day, so they processed it Tuesday and had a tech out Wednesday. Sonic.net probably hasn't gotten that far into their ticket queue and I'm already hooked up. As soon as my equipment gets here, I should have DSL.

Now, I switched to Sonic.net on Friday because it just recently became available to me here, which I learned because I was checking on availability for my office (which happens to be a 4 minute walk from my apartment) and had placed an order there, as well. That order was placed Friday afternoon, given connect date (AT&T) of Wednesday, wherein the tech showed up promptly within the first 10 minutes of the window, did his bit, and was on his way. Dial tone on both lines (bonded DSL). The Sonic.net tech will be out tomorrow with the DSL equipment for the office.

Why is AT&T this good about hooking up third party users? Because the money they get from TPIA is money that's not going to their competitors; so they view the ISPs who lease their network as their customers, because they are.