Topic 'Re: [iO] New Guide Rollout' in forum 'OptimumOnline' - dslreports.com

Re: [iO] New Guide Rollout

Tue, 11 Jun 2013 11:18:51 EDT

ppal1981 posted :

said by anonn :

said by Gest :

Rescheduled again..

Care to elaborate?

Please do - I got a voicemail from Optimum late last week and haven't had an update yet... I had a Samsung box at my other house - and since I moved, they gave me the SA boxes... saying they were "more stable" - but miss the new guide.

Re: [iO] New Guide Rollout

Mon, 10 Jun 2013 06:37:23 EDT

anon posted :

said by Gest :

Rescheduled again..

Care to elaborate?

Re: [iO] New Guide Rollout

Mon, 10 Jun 2013 00:04:10 EDT

ShockTech posted :

said by sandman9r:

How come no one is angry at the fact that you have to buy component wires?

What a huge setback and clustermess this is. Now, in order to get Dolby Digital sound, you have to buy component wires for the TV because if you have an HDMI cable, you won't get it.

The upgrade has made getting Dolby Digital sound an either/or affair. Either buy your old component wires and get audio through optical out, or all audio goes out through only HDMI.

Major, stupid setback.

They provide component cables as well as HDMI cables at the Cablevision walk in centers. Relax. Life goes on.

Re: [iO] New Guide Rollout

Sun, 09 Jun 2013 22:37:48 EDT

anon posted : Rescheduled again..

Re: [iO] New Guide Rollout

Sun, 09 Jun 2013 20:31:35 EDT

sandman9r posted : How come no one is angry at the fact that you have to buy component wires?

What a huge setback and clustermess this is. Now, in order to get Dolby Digital sound, you have to buy component wires for the TV because if you have an HDMI cable, you won't get it.

The upgrade has made getting Dolby Digital sound an either/or affair. Either buy your old component wires and get audio through optical out, or all audio goes out through only HDMI.

Major, stupid setback.

Re: [iO] New Guide Rollout

Fri, 07 Jun 2013 08:01:04 EDT

frdrizzt posted : The advanced settings are supposed to be stored remotely, so it might be a matter of bad levels to the box.

Re: [iO] New Guide Rollout

Fri, 07 Jun 2013 01:08:52 EDT

anon posted : I dont think the settings are working. I have changed them on my samsungs and it does nothing. Switching from 480 to 1080 does nothing. The settings are broken after this update.

Re: [iO] New Guide Rollout

Thu, 06 Jun 2013 20:17:39 EDT

sandman9r posted : I received the update earlier this week. I'm in the Melrose section of the Bronx.

The Dolby Digital signal no longer works. Although it states that all audio out is through HDMI & Dolby Digital, my receiver isn't receiving the digital signal through the optical out.

Rebooting didn't help. I wanted this fixed for the NBA Finals but alas, it's not.

Re: [iO] New Guide Rollout

Thu, 06 Jun 2013 19:20:49 EDT

frdrizzt posted : My SA 8300HD has the issue with data spanning midnight showing as "No Data" fixed, but I know it is supposed to have some data saved on the HD so it probably is slightly different. However, it used to have the problem. Haven't checked the SD box since I don't use it, and the Samsung is currently not hooked up, so that's all I can comment on now.

Re: [iO] New Guide Rollout

Thu, 06 Jun 2013 16:56:12 EDT

anon posted : In my neck of the woods, Long Island, the "no data' issue at midnight as NOT been fixed. If we are still awake at that hour either my wife or I will turn on the set that is hooked up to the SA 4200 and search the old guide.

At first I liked the new guide very much but now it is a pain in the neck. Cablevision should scrap the new guide all together and revert to the old one.

Re: [iO] New Guide Rollout

Thu, 06 Jun 2013 15:57:27 EDT

anon posted : Maybe this Friday for li

Re: [iO] New Guide Rollout

Wed, 05 Jun 2013 18:12:37 EDT

anon posted : You'd think 8 months would be long enough to fix most of the bugs with the guide. Isn't this like the fourth time they've had to postpone the rollout?

Re: [iO] New Guide Rollout

Wed, 05 Jun 2013 17:35:31 EDT

frdrizzt posted : Another delay postponed the CT upgrades temporarily.

Recordings could be lost in the AM window when rebooting. I don't know if SARA 8300s had the issue with missing recordings that was resolved 5/15. If so, you may need to reschedule any series recording you have to prevent any more missed recordings (anything scheduled after that time, at least on Onyx, is safe).

Re: [iO] New Guide Rollout

Wed, 05 Jun 2013 08:15:30 EDT

georgermct posted : Yahoo! NO guide...but it's only a mater of time.

Re: [iO] New Guide Rollout

Wed, 05 Jun 2013 07:41:04 EDT

dougef posted :

said by RemyM:

said by dougef:

Norwalk System - got the robocall today to expect the new guide soon.

Same here, message also said it could cause my SA8300HD to miss recordings. Not happy about that.

Nothing overnight - old guide still there - fine by me!

Re: [iO] New Guide Rollout

Wed, 05 Jun 2013 07:13:45 EDT

RemyM posted :

said by dougef:

Norwalk System - got the robocall today to expect the new guide soon.

Same here, message also said it could cause my SA8300HD to miss recordings. Not happy about that.

Re: [iO] New Guide Rollout

Wed, 05 Jun 2013 00:21:04 EDT

actor90 posted : Anyone in the Jackson area of the Monmouth system have the new guide yet?

Re: [iO] New Guide Rollout

Tue, 04 Jun 2013 23:02:04 EDT

georgermct posted : CRAP! We got the "robocall" today too (Bridgeport System).

Re: [iO] New Guide Rollout

Tue, 04 Jun 2013 18:28:32 EDT

mbernste posted :

said by dougef:

got the robocall today

That means you'll get it in the wee hours of the morning tomorrow.

Re: [iO] New Guide Rollout

Tue, 04 Jun 2013 18:16:58 EDT

blucas00000 posted : March 24, 2013 and now June 4, 2013 ten weeks later Throggs Neck Bridge section of the BRONX has the new guide. So far no problems. If there are, you will hear back from me after I tell CV CS to come and pick up their box. Happy Summer to all...

Re: [iO] New Guide Rollout

Tue, 04 Jun 2013 16:51:52 EDT

dougef posted : Norwalk System - got the robocall today to expect the new guide soon. Wonder if that means tonight - or just sometime in the coming weeks.

Re: [iO] New Guide Rollout

Tue, 04 Jun 2013 15:02:56 EDT

broadband412 posted : I got new new guide last night around 3:30am. The box gave a message saying it was being updated and upon reboot I noticed the new channel info bar when changing channels and the new guide. Channel changing is faster thankfully so I am happy with this new guide. It's an SA4250HD box and I am in Brooklyn.

Re: [iO] New Guide Rollout

Tue, 04 Jun 2013 10:18:34 EDT

dm145 posted :

said by milan22:

FYI for anyone that cares.

They fixed the "no data" for the midnight hour on the new cable guide.

Example: If you wanted to see who was on the Tonight Show, before it showed no data because it crossed into the 12:00am timeslot.

That is now fixed.

Next up: Fixing the "no data" while watching a dvr'ed program.

I wonder watch else was fixed with this update

Re: [iO] New Guide Rollout

Mon, 03 Jun 2013 12:12:14 EDT

milan22 posted :

said by RobertMets12:

Do you have a Samsung box and when was it updated?.

Scientific Atlanta set top box. Thursday of last week.

Re: [iO] New Guide Rollout

Mon, 03 Jun 2013 11:13:26 EDT

RobertMets12 posted : Do you have a Samsung box and when was it updated?.

Re: [iO] New Guide Rollout

Mon, 03 Jun 2013 10:04:33 EDT

milan22 posted : FYI for anyone that cares.

They fixed the "no data" for the midnight hour on the new cable guide.

Example: If you wanted to see who was on the Tonight Show, before it showed no data because it crossed into the 12:00am timeslot.

That is now fixed.

Next up: Fixing the "no data" while watching a dvr'ed program.

Re: [iO] New Guide Rollout

Tue, 14 May 2013 10:04:57 EDT

milan22 posted : Not that it makes any difference to people that don't care, but they are fully aware of the "no data" problem when watching a taped DVR program. They are working on getting a code fix.

The problem which I'm referring to is when watching any DVR'ed show, and you hit the info button, the display comes up blank & it says "No Data". Instead of , (like the old guide) would show the description of said program. It just like when watching an On Demand program, there is no info if you hit the info button.

Regardless, they know about the problem & are said to be working on it.

Re: [iO] New Guide Rollout

Thu, 09 May 2013 16:52:18 EDT

anon posted : I won't repeat it all: but I very much agree with all of the negative comments that everyone has posted. There are some good things about the new program guide but overall the negatives greatly outweigh the positives.

I understand the business world. When a rollout schedule has been predetermined, companies are forced to hold to that schedule, or heads will roll. No pun intended.

Obviously, there was no time to work out all of the bugs of this new guide, and the date arrived, and they had to release it. This is evidenced by the fact that they had to fix numerous bugs AFTER they released it! You don't have to be a rocket scientist to figure out what happened. It's so obvious: it's embarrassing.

And what an incredible embarrassment for Cablevision! Whether or not I complain, they have already damaged their reputation.

Windows Vista? New Coke? Call it what ever you want. Marketing blunders are transparent and shameful.

Good luck cleaning up your own mess, you corporate lunkheads!

Re: [iO] New Guide Rollout

Thu, 02 May 2013 19:05:49 EDT

dm145 posted : Overall I like the new guide over the old
I don't seem to have any major issues that some people do
The speed of my 8300 guide is faster and channel changing is the same
The speed of my new Samsung guide is the same but channel changing is slower

Re: [iO] New Guide Rollout

Thu, 02 May 2013 17:42:53 EDT

anon posted : Still slow a la Windows Vista.

Re: [iO] New Guide Rollout

Wed, 01 May 2013 20:05:04 EDT

anon posted :

said by pal1221:

Anybody have an update on this for SA8300. Any new area that have been rolled out?

Last rollout I know of was to parts of NJ around mid-March. They were supposed to roll it out to the Bronx afterwards but that appears to have been delayed indefinitely. The last I heard from them was a few weeks ago in which they said there was still no launch date for the rest of the areas. And considering that back in March they said the rollout would be completed by now, I'd imagine it's probably giving them some very serious issues, and with all of the customer complaints, they're probably very hesitant to roll it out to any more areas for a while.

Re: [iO] New Guide Rollout

Wed, 01 May 2013 16:49:15 EDT

pal1221 posted : Anybody have an update on this for SA8300. Any new area that have been rolled out?

Re: [iO] New Guide Rollout

Thu, 04 Apr 2013 15:27:20 EDT

kickass69 posted : Also works fine on my SA boxes. I've stayed away from the Samsung boxes for now as they work horribly slower with the new guide while the SAs work better. Not sure why given Samsungs have faster hardware.

Re: [iO] New Guide Rollout

Thu, 04 Apr 2013 11:58:48 EDT

rick0204 posted : I was using the Samsung box. I have to check the DVR to see if it has the same problem. And apparently you have to wait a very long time to see the full settings menu. Maybe I did not wait long enough and turned the TV off.

Re: [iO] New Guide Rollout

Thu, 04 Apr 2013 11:53:12 EDT

dm145 posted : I'm in nj

Re: [iO] New Guide Rollout

Thu, 04 Apr 2013 11:10:06 EDT

rick0204 posted : Rebooted many times. Apparently it is a problem in New Jersey.

Re: [iO] New Guide Rollout

Thu, 04 Apr 2013 11:00:54 EDT

dm145 posted :

said by rick0204:

The full settings menu apparently has disappeared. If you press the settings button once you get the quick settings menu. If you press the settings button again you get regular TV. No full settings menu.

Works on my 8300
You need to reboot box

Re: [iO] New Guide Rollout

Thu, 04 Apr 2013 10:37:23 EDT

TheWiseGuy posted : see

»Can't get to advanced settings with new programming guide

Re: [iO] New Guide Rollout

Thu, 04 Apr 2013 10:13:47 EDT

rick0204 posted : The full settings menu apparently has disappeared. If you press the settings button once you get the quick settings menu. If you press the settings button again you get regular TV. No full settings menu.

Re: [iO] New Guide Rollout

Tue, 02 Apr 2013 12:56:16 EDT

dm145 posted : It takes getting use to, like a couple of times, to see what is set for record while surfing the guide. It has a red dot and the word REC in red by the description of program. Not sure what your issue is. Go to time slot of show you what to check and it is very clear if it is set for record or not.

As far as the date goes, well what can i say. If you don't know what day it is than you have bigger issues.

Re: [iO] New Guide Rollout

Tue, 02 Apr 2013 11:56:03 EDT

rick0204 posted : I don't like the new guide at all. I remember when adding the info on channel 1000 was a huge improvement and now it is gone. The date was very important and now it is gone. The guide is slow and cumbersome. The programs set to record are no longer highlighted in red. The new guide adds very little and eliminated a few features that I really liked.

Re: [iO] New Guide Rollout

Tue, 02 Apr 2013 11:40:46 EDT

dm145 posted :

said by rick0204:

We have it on all boxes and the DVR in Hudson County. Be careful what you wish for. I want the old guide back! No info on channel 1000 and no date.

Sure they will fix that
Not a deal breaker

Just hit DVR button, highlight program your viewing than Info

Re: [iO] New Guide Rollout

Tue, 02 Apr 2013 09:09:34 EDT

rick0204 posted : We have it on all boxes and the DVR in Hudson County. Be careful what you wish for. I want the old guide back! No info on channel 1000 and no date.

Re: [iO] New Guide Rollout

Mon, 01 Apr 2013 20:40:25 EDT

frdrizzt posted : Then you have no idea how much better it has gotten. It still needs work. I wonder if recording complaints will be improved or worse by bringing the DVR interface on the 8300s to Onyx code too, in case the problems reported with end times way late & missed recordings have to do with that.

Re: [iO] New Guide Rollout

Mon, 01 Apr 2013 19:23:34 EDT

anon posted : I'm in the Woodbury system and we don't have it on the SA boxes yet. I asked a rep about it on Tuesday and she said the date of the rollout for my area was "to be determined". I believe the Bronx was supposed to get it next but there was some sort of delay. I would guess they're still working on bug fixes but considering it's been six months since this rolled out initially I doubt it would be much improved.

Re: [iO] New Guide Rollout

Mon, 01 Apr 2013 18:23:31 EDT

anon posted : I'm in Monmouth County...I do not have the new guide on my new SA boxes.

Re: [iO] New Guide Rollout

Mon, 01 Apr 2013 12:10:17 EDT

mbernste posted :

said by kristcnj:

Does Monmouth Cty NJ have the new guide?

My aunt in Manalapan has it on her Samsung box, however, I did not look at her SA boxes the last time I was there.

Re: [iO] New Guide Rollout

Mon, 01 Apr 2013 11:56:40 EDT

kristcnj posted : Does Monmouth Cty NJ have the new guide? Don't see it. Also should I keep SA 4250 or switch to new boxes?

Re: [iO] New Guide Rollout

Sun, 31 Mar 2013 21:33:11 EDT

anon posted : the year 1998 refers to I think the remastered cut that was made at the time when it was released in theaters that year...It's a different restorative cut than the original film..

Re: [iO] New Guide Rollout

Sun, 31 Mar 2013 20:59:23 EDT

Olias posted : I posted this more as amusement rather than annoyance.
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