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signmeuptoo
Bless you Howie
Premium
join:2001-11-22
NanoParticle
kudos:5

[Caps] Where the heck did the usage meter go?

I wanted to check to see how much data I've used up in this billing cycle. They changed everything around and I simply cannot, after 15 minutes, find the usage meter, and when I do a search for "usage meter" it brings up nothing. What do they want us to do, run over and owe them? Very annoyed!
--
Join Teams Helix and Discovery. Rest in Peace, Leonard David Smith, my best friend, you are missed badly! Rest in peace, Pop, glad our last years were good. Please pray for Colin, he has ependymoma, a brain cancer, donate to a children's Hospital.



NetFixer
Snarl For The Camera Please
Premium
join:2004-06-24
The Boro
Reviews:
·Cingular Wireless
·Comcast Business..
·Vonage

Unless you live in one of the locations where bandwidth cap trials are being run, Comcast probably just no longer provides the usage meter since there are no caps.

For example, I do not have access to a usage meter for my business class account simply because there is not cap on business class accounts. I would assume that the same principle would apply to residential accounts where the customer's usage is currently not capped.
--
We can never have enough of nature.
We need to witness our own limits transgressed, and some life pasturing freely where we never wander.


andyross
Premium,MVM
join:2003-05-04
Schaumburg, IL
reply to signmeuptoo

The meter has moved after another needless rearrangement.

Click on 'Manage equipment' on the row of icons near the bottom. You'll see an 'Equipment' column on the far right. There will be a usage bar under your current modem.

On mine, it still shows my old modem.



Alcohol
Premium
join:2003-05-26
Climax, MI
kudos:4
Reviews:
·Comcast
reply to signmeuptoo

Click for full size
They changed the layout.

Go to my services and on the right side you'll see the usage mater under your modem.
--
I found the key to success but somebody changed the lock.


signmeuptoo
Bless you Howie
Premium
join:2001-11-22
NanoParticle
kudos:5

1 edit
reply to signmeuptoo

Nope, wrong on both counts. andyross, it shows my modem but NO usage meter. Alcohol, it doesn't show there either.

Thanks guys. I wonder if the deliberately removed it for some reason? I have no idea what my usage is. Very irritating that they removed it, how can I stay below the cap if I don't know where I am at? OTOH, I don't want to call attention to it either.



SHoTTa35

@optonline.net

There are no caps.

* - only in a few areas like Nashville where they are testing out a new cap system (maybe other areas) have a cap. Everywhere else is WIDE OPEN!

Mod Note: Site rules are here ---> »Site FAQ »What are the Rules on Posting?
They apply to everyone.


boontonflyer

join:2004-07-05
Ringoes, NJ
Reviews:
·Comcast

2 edits
reply to signmeuptoo

reply to signmeuptoo:

Mines under the services tab also.

The graphic is a little different. See attached jpeg file.

Paul

edit 10/18/12 9:21 PM :

If you click on detail (under bar graph) it will bring up the month by month summary graph. In my case is only shows a couple of days data for Sept. and the Oct. data (1-18th) since I installed a new modem in the last days of Sept. . Apparently the data is "tagged" to the modems MAC address !!

Paul


signmeuptoo
Bless you Howie
Premium
join:2001-11-22
NanoParticle
kudos:5

I HAVE that, but no usage meter.


ExoticFish

join:2008-08-31
Stuarts Draft, VA

It will reappear next billing cycle probably.
--
»www.VAJeeps.com


ExoticFish

join:2008-08-31
Stuarts Draft, VA
reply to boontonflyer

Might want to edit that picture and remove your S/N and MAC.
--
»www.VAJeeps.com


boontonflyer

join:2004-07-05
Ringoes, NJ

Did it.thanks.

Paul



Darknessfall
Premium
join:2012-08-17
kudos:5
Reviews:
·Comcast
·AT&T U-Verse

Click for full size
This is what we see

neufuse

join:2006-12-06
James Creek, PA
Reviews:
·Comcast

huh I just looked at mine, I have three usage meters

One for the current eMTA, one for my old SB6120 modem and one for a MAC that is actually a cablecard device on my connection, no idea how that happened but my SB6120 has been disconnected for 7 months now, and it's showing "usage" eh?


andyross
Premium,MVM
join:2003-05-04
Schaumburg, IL

Are they the same usage? What does the details show?


neufuse

join:2006-12-06
James Creek, PA
Reviews:
·Comcast

Click for full size
here's what I am seeing


tshirt
Premium,MVM
join:2004-07-11
Snohomish, WA
kudos:4
reply to neufuse

I think I'd be calling or asking someone in the direct forum to check into the unused one.
Whether it's linked to the wrong modem, or imaginary usage, they need to correct it BEFORE it becomes a problem for you.


catnapped

join:2010-11-22
Elizabethtown, PA
reply to signmeuptoo

Shows the old (not in use) modem for me too...no sign of the current one.



signmeuptoo
Bless you Howie
Premium
join:2001-11-22
NanoParticle
kudos:5
reply to signmeuptoo

Just checked and meter is still not there.



Wayne99021
Premium
join:2004-12-28
Mead, WA
kudos:1

I found the meter, but see two modems on there.
One was a zoom modem I replaced a couple months ago. It doesn't show any usage on it.
It does show the MAC address.
I e-mailed Comcast so will see what comes of it.



jkj860
The Final Frontier

join:2002-01-10
Valparaiso, IN
reply to Darknessfall

said by Darknessfall:

This is what we see

Same here. It shows all my equipment but no usage meter. Haven't had one for a long while. I track it on my router though. I don't get anywhere near the old caps though so no matter.
--
I know you think you understand what you thought I said, but I am not sure you realize what you heard is not what I meant. Nixon

andyross
Premium,MVM
join:2003-05-04
Schaumburg, IL
reply to signmeuptoo

Maybe those without the meter should use the direct forums to get things straightened out. Disappearing meters have been an issue ever since it became available. Hopefully, it's the same fix as before.


ctggzg
Premium
join:2005-02-11
USA
kudos:2
reply to ExoticFish

said by ExoticFish:

Might want to edit that picture and remove your S/N and MAC.

They're not SSNs. It's not like anything malicious could be done with them.


Rob
In Deo speramus.
Premium
join:2001-08-25
Kendall, FL
kudos:3

said by ctggzg:

said by ExoticFish:

Might want to edit that picture and remove your S/N and MAC.

They're not SSNs. It's not like anything malicious could be done with them.

They can be cloned.
--
CheckSite.us | YourIP.us | Reverseip.us


MSauk
MSauk
Premium
join:2002-01-17
Sandy, UT
reply to signmeuptoo

I am showing mine, over 700GB this month.



JigglyWiggly

join:2009-07-12
Pleasanton, CA
reply to Rob

No they can't with bpi+. They need the appropriate certificates too, or else it will just go in a reboot loop. And even then clones get banned.


neufuse

join:2006-12-06
James Creek, PA
Reviews:
·Comcast
reply to tshirt

Called up just to check what MAC's are active on my account, and they said that SB6120 MAC is not even on my account as an active device... so not sure why it shows up, the mac and SN match my modem sitting on the shelf downstairs so it is the same device... it's not even plugged in to coax or power..


noisefloor

join:2010-05-09
reply to signmeuptoo

Even if a modem is sitting in your account not active it will show up as a device on that meter. Make the rep completely remove the equipment from your account if it doesn't belong there.



Mike Wolf

join:2009-05-24
Beachwood, NJ
kudos:3
reply to neufuse

Why is mine missing its picture?


Darknessfall
Premium
join:2012-08-17
kudos:5

If you see the picture, you'll die instantly. Comcast is just trying to save you :P.


andyross
Premium,MVM
join:2003-05-04
Schaumburg, IL
reply to Mike Wolf

Did you blank out the MAC Address and other info from the picture, or are they actually missing?