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signmeuptoo
Bless you Howie
Premium
join:2001-11-22
NanoParticle
kudos:5
reply to signmeuptoo

Re: [Caps] Where the heck did the usage meter go?

UPDATE:

Boy Comcast is a real mess. I just made 4 phone calls and got terrible customer service. The webpage is saying my bill is past due (it isn't due until the 15th) by 24 days. Nobody can figure it out.

Nobody can figure out where my meter went either.

3 weeks ago I ordered a PVR and they send me an SD box and some dinkly little box, both of which I didn't need, I needed an HD DVR and the phone person was very clear that that is what I would get.

2 weeks ago I had to wait 8 days before a service person could come out for the PVR issue, and then he was late, didn't get here until about about 6:30 something, and reported that he had been on time. Ok, at least he was nice and got a PVR working.

A few months back they gave me a new box, and I had to make 6 phone calls and spent several hours before I got a person that could comprehend that I didn't have the box they thought I got and that could figure out my serial number. No matter what I told them, they acted like they had rocks in their head. It took 4 hours just to get the box activated back then.

Last Spring, for the initial install, they were 3 hours late, after rescheduling on me.

Seems like Comcast has some serious problems, or I am just a very unlucky guy...
--
Join Teams Helix and Discovery. Rest in Peace, Leonard David Smith, my best friend, you are missed badly! Rest in peace, Pop, glad our last years were good. Please pray for Colin, he has ependymoma, a brain cancer, donate to a children's Hospital.


Darknessfall
Premium
join:2012-08-17
kudos:3
Reviews:
·Comcast
·AT&T U-Verse

Now I see this :P.

Nvm, it's back again to the meter less box :/.


signmeuptoo
Bless you Howie
Premium
join:2001-11-22
NanoParticle
kudos:5

Same here. In fact, my username and password were being rejected for 15 minutes, too. I was worried I'd been hacked somehow.


Darknessfall
Premium
join:2012-08-17
kudos:3

I'm in CT too sign if that changes anything about this issue :P. I got my meter fixed when I first got service by Comcast Steve then it messed up again :P.


andyross
Premium,MVM
join:2003-05-04
Schaumburg, IL
reply to signmeuptoo

said by signmeuptoo:

Boy Comcast is a real mess. I just made 4 phone calls and got terrible customer service. The webpage is saying my bill is past due (it isn't due until the 15th) by 24 days. Nobody can figure it out.

Do you have AutoPay? If so, read this:
»[Bill] This can be confusing....

azstu

join:2007-05-13
Tucson, AZ
reply to signmeuptoo

I am in Tucson where we are running Cap Trials and my Meter is showing but has NOT updated in the last 3 days! so not sure what they are doing..



signmeuptoo
Bless you Howie
Premium
join:2001-11-22
NanoParticle
kudos:5
reply to andyross

No, I don't. I pay it "by hand" every month, but I do pay online.


mike34
Premium
join:2004-07-17
Central City, PA
reply to signmeuptoo

said by signmeuptoo:

UPDATE:

Boy Comcast is a real mess. I just made 4 phone calls and got terrible customer service. The webpage is saying my bill is past due (it isn't due until the 15th) by 24 days. Nobody can figure it out.

Yeah, something is royally screwed up there. I get that same past due notice for a new bill, too. Refresh (reload) the page and the past due notice goes away.


NetFixer
Snarl For The Camera Please
Premium
join:2004-06-24
The Boro
Reviews:
·Cingular Wireless
·Comcast Business..
·Vonage
·Comcast

said by mike34:

said by signmeuptoo:

UPDATE:

Boy Comcast is a real mess. I just made 4 phone calls and got terrible customer service. The webpage is saying my bill is past due (it isn't due until the 15th) by 24 days. Nobody can figure it out.

Yeah, something is royally screwed up there. I get that same past due notice for a new bill, too. Refresh (reload) the page and the past due notice goes away.

Sounds as if you only visit that page once a month, and your browser's cache is applying the previous month's date to some coding variable on that page instead of fetching the new variable value from the web site.
--
We can never have enough of nature.
We need to witness our own limits transgressed, and some life pasturing freely where we never wander.


signmeuptoo
Bless you Howie
Premium
join:2001-11-22
NanoParticle
kudos:5

It is still showing that on mine, past due. Even after 4 phone calls they still did not fix it. This company is like the keystone cops.


mike34
Premium
join:2004-07-17
Central City, PA
reply to NetFixer

Click for full size
said by NetFixer:

Sounds as if you only visit that page once a month, and your browser's cache is applying the previous month's date to some coding variable on that page instead of fetching the variable value from the web site.


mike34
Premium
join:2004-07-17
Central City, PA

1 edit

Click for full size
Click for full size
First screen and screen after reload.

20 days past due, only option is pay early?

neufuse

join:2006-12-06
James Creek, PA

it's not computers, its the smartie that wrote the logic that displays the messages.... don't blame the computer tsk tsk


shades

join:2001-06-26
Williamstown, NJ
reply to signmeuptoo

i am shocked how bad the customer service is with this company, it seems to get worse and worse, the chat reps are total idiots, as are the phone reps. i would just like to know why i get a new docsis 3.0 mode and my speeds are worse



signmeuptoo
Bless you Howie
Premium
join:2001-11-22
NanoParticle
kudos:5
reply to signmeuptoo

I am beginning to think that Comcast is managed by amateurs. Indeed, my page STILL says past due. And they haven't owned up to the error, you call them and the phone reps are clueless to it. If this company was professional, they would have sent a memo to all their staff about this.

On top of this, I haven't gotten any direct support help yet, and I reported in our direct support forum, when, Friday night? I think I am being ignored.
--
Join Teams Helix and Discovery. Rest in Peace, Leonard David Smith, my best friend, you are missed badly! Rest in peace, Pop, glad our last years were good. Please pray for Colin, he has ependymoma, a brain cancer, donate to a children's Hospital.



plencnerb
Premium
join:2000-09-25
Carpentersville, IL
kudos:3

1 edit
reply to signmeuptoo

I have moved what I said here to a new thread, as that is probably a better place for my question.

Mods: Please remove this post.

Thanks,

--Brian



signmeuptoo
Bless you Howie
Premium
join:2001-11-22
NanoParticle
kudos:5
reply to signmeuptoo

I wonder if they read my request in the direct forum and chose to ignore it because they don't know what is going on. Or maybe they don't care about website errors, even if they involve billing. Or they are scrambling but management won't let them have the time to address my two issues.

I'm kinda annoyed.

1. They were late by several hours to my original install.

2. When I went out to the central office and got a different box, 4 techs couldn't get it activate because they kept insisting I was giving them the wrong SN and never heard of the box I was given. It took all day to fix the issue, and several phone calls.

3. They send out an SD box and some weird little 1 inch box when I ordered a HD DVR. They kept trying to tell me to get a tech to come out. So I agreed to it. They wanted me to drive out to the CO to return the wrong hardware, but I don't have a car.

4. The tech was about 2 hours late for the end result of having him come out just to give me an HD DVR.

5. 4 phone calls yesterday, hang ups, refusals to transfer me, and techs refusing to listen to me while I desperately try to explain the "your bill is overdue" thing. Finally, after 4 calls, I get transferred to a local person. She couldn't figure out either problem either, but insisted there is no problem.

Not a very well run company. Not very well run at all. I feel almost cursed, but it's gonna have to be worse before I will go with ATT. At least I have no contract!
--
Join Teams Helix and Discovery. Rest in Peace, Leonard David Smith, my best friend, you are missed badly! Rest in peace, Pop, glad our last years were good. Please pray for Colin, he has ependymoma, a brain cancer, donate to a children's Hospital.


mike34
Premium
join:2004-07-17
Central City, PA
reply to signmeuptoo

Click for full size
Had to post this update.

A week ago (scroll up) Comcast said I was 20 days past due with the new bill and the only option was to pay early.

Note now that a week has gone by it says I'm 13 days past due.

In two weeks I'll be ahead.

This shouldn't be too hard for them to fix, should it?


signmeuptoo
Bless you Howie
Premium
join:2001-11-22
NanoParticle
kudos:5

Jeeez! How many days now, and still it shows "past due" and no usage meter. They are definitely on top of things. And no response in the direct forum.