 OlegBellsouth FastaccessPremium
join:2003-12-08
Birmingham, AL
kudos:2 | [Rant] DirectTV I have DirectTV premier protection plan. So after having a tech come out to replace outside cable i were charged $49.95, when i have called CS i were told i still would have to pay $49.95 for the service call even when i have a premier protection plan. |
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BobAccount deleted
join:2012-07-22
New Jersey Reviews:
 ·Optimum Online
| Sounds like the fee shouldn't apply in your case: said by DirectTV :
Service Fee: In the event that one of the following products: all TVs, all computer systems, home theater systems, tablets, netbooks, laptops and monitors less than 24” in size requires service, you will be required to pay a fifty ($50) dollar Service Fee. The Service Fee must be paid and received in advance of the service being provided and may be paid by a valid credit card. NOTE: You will not be charged a Service Fee for claims related to any other product; however, the costs associated with the repair or replacement of the product will apply toward the Aggregate Limit under this Plan.
»www.directv.com/dpp_terms/0419_P···erms.pdf |
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OlegBellsouth FastaccessPremium
join:2003-12-08
Birmingham, AL
kudos:2
2 edits | Yea. Looks like DirectTV has made a billing error. |
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 echoPremium
join:2012-02-07
Combined Locks, WI | reply to Oleg
I believe they've made a mistake-or the repairman is scamming you. I've had them come out twice to re-aim my dish. Once for a bad DVR. And once for a bad connector. Never paid a penny. |
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OlegBellsouth FastaccessPremium
join:2003-12-08
Birmingham, AL
kudos:2
1 edit | He also has told me "If you have any more problems call me directly, just do not call DirectTV or i will be in big trouble." But i do not see a reason to scam someone by charging them for service when they should not have, because the charge billed to the DirectTV bill. No cash was exchanged. |
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Reviews:
 ·Millenicom
 ·AT&T Southeast
·Verizon Wireless..
| reply to Oleg
No way should you have been charged. I have seen a lot of damaged DirecTV equipment changed under the Protection Plan and there was never a charge. Something went wrong in billing and DirecTV will want to know about it, so they can prevent it from happening again. This is a relatively new upgrade to Protection Plans, so they need to find the bugs in the billing system to correct them. They can only do that if people call in as soon as possible after getting charged for something they should not have been charged for. Call and ask for the issue to be resolved so you do not have to pay. |
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 Storm97Premium
join:2003-04-14
Evanston, WY
 ·All West Communi..
·Windjammer Cable
| reply to Oleg
said by Oleg:He also has told me "If you have any more problems call me directly, just do not call DirectTV or i will be in big trouble." But i do not see a reason to scam someone by charging them for service when they should not have, because the charge billed to the DirectTV bill. No cash was exchanged.
He stated that because he doesn't want a repeat service call to come back on his number (SOS30, 60 and 90 day horizon)... He is looking out for his stats. However, if he works directly for the company, he is violating policy by asking you to call him directly.
As for the billing, the $50 service charge mentioned above would NOT apply here as that service fee is only for any product outside of DirecTV's scope of control (laptops, TV's, etc) but that are still covered under the PPP. The premier plan includes the regular protection plan which covers EVERY aspect of the DirecTV installation; i.e. cables, connectors, wall plates, jumpers, etc... Bottom Line, you were charged in error, and under the PP, you should not have been charged anything.
I've sent you a PM, may be able to help you... 
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Words of advice for today... "Be Happy, Drink Coffee, Drive Safe!" |
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 Dude111An Awesome DudePremium
join:2003-08-04
USA
kudos:11 | reply to Oleg
If you have a PROTECTION PLAN you shouldnt have to pay for such calls!!!!
They have to be billing you for something OTHER THAN THE CALL!!
Good luck  |
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OlegBellsouth FastaccessPremium
join:2003-12-08
Birmingham, AL
kudos:2 | I agree with you all %100. Thing is the tech was very nice. |
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 DataDocMy avatar looks like me, if I was 2D.Premium
join:2000-05-14
Greenville, NC
·Suddenlink
| said by Oleg:I agree with you all %100. Thing is the tech was very nice.
I'm sure he was. He got paid by you and DirecTV.
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Our people asked for help, and were denied help. Three times they asked and three times were refused. Now they're dead. |
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OlegBellsouth FastaccessPremium
join:2003-12-08
Birmingham, AL
kudos:2 | said by DataDoc:said by Oleg:I agree with you all %100. Thing is the tech was very nice.
I'm sure he was. He got paid by you and DirecTV. True. DirectTV has credited my account, but i know the techs getting paid commission each time they come out. |
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Storm97Premium
join:2003-04-14
Evanston, WY Reviews:
·All West Communi..
·Windjammer Cable
| said by Oleg:said by DataDoc:said by Oleg:I agree with you all %100. Thing is the tech was very nice.
I'm sure he was. He got paid by you and DirecTV. True. DirectTV has credited my account, but i know the techs getting paid commission each time they come out. Yeah, but the $30 he makes for the service call isn't always worth the repeat or case management getting involved 
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Words of advice for today... "Be Happy, Drink Coffee, Drive Safe!" |
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